Safelite AutoGlass

Had a very bad experience with Safelite. Passenger side window got smashed and I needed it replaced. Made an appointment for Safelite to come out two days after the incident. The technician, Adam, was very good and courteous. I had no issues with him. However, the company gave him the wrong window so it didn't fit the car. Adam got everything cleaned up but couldn't finish the repair. He told me they would order the correct window and then get back to me. This is where everything went south. My original appointment was on a Thursday. After waiting until Monday the next week and hearing nothing, I tried to contact the local shop to see what was up. Mind you I've now had a smashed window for almost a week, and while Adam covered it with plastic I couldn't use my passenger door due to the nature of the vehicle. It is literally impossible to contact the local shop. The local number gets you the national line. The options to choose from on the national line do not include contact local shop or talk to someone who knows anything. I tried using the online chat, but they sent me the number for the local shop. I finally reached someone on the national line, who said they would contact me and promised to send an email to the local shop to make sure. Two days later (Wednesday), I had heard nothing. I went online to see if I could reach someone again. I signed into the site using my name and car model and found that an appointment had been set up for my window. Note that they did not tell me about this appointment or contact me in any way. The appointment was for 12 days in the future and 18 days after my original appointment where they brought the wrong window. In addition, I could not make that time or any day around that time. And there were plenty of earlier appointments that I could sign up for. So rather than prioritize a customer they have already made a mistake on, and didn't bother contacting afterward, they compounded their error by pushing me weeks out to a time that didn't work for me. Furthermore, they wanted to charge me more because they had to order the window. I went to cancel. I would find someone local to do the work. They offered me $100 off to not cancel. But I shopped around and found a local company (Dynamic Auto Glass LLC) who came out the same day he gave me a quote and did it for significantly less than Safelite. Ultimately I had a great experience with Dynamic. The owner was easy going with great customer service. He even found me a used window on a less than common car so that the price was quite low. I'm giving Safelite two stars rather than one because Adam was great and cancelling was easy. I suspect if nothing goes wrong Safelite is fine. But as soon as something got messed up (wrong window in their system), everything went south. Their system isn't designed for something going wrong. My recommendation is that you should use a local company rather than Safelite. You'll be happier for it overall.

ZERO CREDIBILITY AND ZERO INTEGRITY…. I received a random email from Safelite taking $100 off cost of windshield replacement and installation. I thought ok, let’s examine this and what’s the catch. I set up appointment and gave them all my vehicle info. My estimate was $293.93, with the disclaimer the price could change. I thought…What’s the scam here? I set up text correspondence and sure enough I get a text saying I also need a “calibration..”. According to other installers I spoke with calibrations are unnecessary and optional in all cases. Safelite lied and fed me nonsense about how they can’t install windshield without unnecessary calibration, which of course jacked the price conveniently for Safelite to $818.14. That is absolutely rediculous. They are a terrible, unethical and nothing more than money hungry greed mongers. Don’t use their services as they will take advantage of everyone financially. Find anyone else!!!

Honestly, one of the worst customer service experience's I've had with any company. I should of went with another company from the beginning. My first red flag should've been that they refuse to actually talk to anyone. They just force you to go online. It's just sad it's is actually acceptable in todays society to do that. I had them come out to fix a small chip in my windshield. The tech tells me as he is putting the suction cup on my windshield that there is a possibility that it could crack out and they aren't liable if it does. Already upset because they couldn't be bothered to pick a phone to answer a simple question about claim info. Then tell me when he arrives that they aren't willing to take a claim number and I would of had to do it online before hand. So I said whatever at least my windshield will be fixed. HA, Wrong.. the windshield cracks about 6 inches. Okay, can we replace it? He then says he has to call the office... Of course, no body answers when he calls. He then tells me, "the office would call me shortly" and then drives off to his next appointment. That happened at 10 am, I waited till 5pm for a phone call that never came.. At this point I was over it. I called a competitor they set up an appointment and answered all of my questions within 5 minutes (all because they answered a phone) Safelite didn't call me until 3:10pm the next day.. what a joke..

I would not go here if I were you. I coach my kids in baseball and a foul ball took out the back window of my truck. I took it here for replacement. The replacement rear window has been leaking completely unbeknownst to me. The cabin often fogs up really badly and there is condensation. Shame on me for not noticing earlier, but they have like a 30 day window and I am way beyond that. So, I guess if you still choose to go here, you better get a power washer and blast your windows to look for leaks. Do not just trust that they can do the job like I did. My kids were in the back of the truck today after a car wash and pointed out the water coming in and it's not just a drop. The seats are soaking in all the water and that explains the fog I have had ever since. Partly on me for not noticing, but I would like to trust that companies that provide a service will complete the service satisfactorily and they did not.

Steer clear - you may pick up your car in worse condition than when you dropped it off. My passenger window was replaced at this location on 7/27. I drove my car off the lot and quickly realized there were issues with the replacement. The window popped in and out of the track, there was a grinding and squeaking noise, and shattered glass remained in my car door. Worst of all, the technicians at this location damaged an interior piece of molding on my vehicle in the process of replacement. I immediately returned my vehicle (within 15 minutes) to the location and described the problems I was experiencing. I was told by the receptionist that there's nothing he could do about the issues and that I would have to make a warranty appointment to have the issues addressed. This was obviously infuriating as my car wasn't even fixed properly in the first place - why would I have to make a warranty appointment to return another day? I pressed the receptionist and was told that he isn't allowed to make a decision because he's "low on the totem pole" as an employee - his words, not mine. I immediately called the customer care line and was told that the shop location was correct - I'd need to make a warranty appointment. The representative offered me the shop manager's "direct line" and told me that such situations are up to the individual shop to remedy and there's nothing further he could do to assist. I called the direct line - which just turned out to be the shop's main phone number. I made a warranty appointment online for 7/30. I called the shop manager first thing on 7/29. Our conversation was refreshing and he showed genuine concern about my experience. I was assured that he would greet me personally and that he would replace the damaged piece of interior molding while my car was in the shop. On Tuesday, I had to re-explain my situation to the shop manager on arrival. He mentioned he'd be calling the dealership parts department as soon as they opened to take care of the damaged molding. I received a call from him later that morning describing the issues with my window and he assured me that all were repaired. Then - he said that he "knows a guy" who may be able to repair the molding vs. the replacement I was promised. I never received a return call to let me know when my vehicle was ready to be picked up. As such, I showed up a half hour before closing and was handed my key with no mention of the plan to repair/replace my damaged interior. I asked the receptionist and she said she was not aware of any damage, but asked to see it on my vehicle. We agreed on the damage, but I had to press her for a plan on when it would be addressed. I suggested that someone from the shop call me first thing in the morning today, 7/31. I never received a call. I only received action after emailing the entire C suite of Safelite. I was assigned a case manager who agreed to refund the charges of the window replacement so I could use those funds to have their damage replaced on my own. There was a condition imposed that I had to agree to sign a non disparagement agreement. I was so infuriated and wanted to ensure that I shared my story, that I had the molding replaced on my own. The corporate office ended up reimbursing me for all repairs, mileage to/from the shop, and Ubers while my car was being repaired after I sent a formal demand email to the CEO.

Just leaving a honest review to let people be aware of the horrible customer service that came from Safelite Auto Glass in West Allis. We had recently called to have a small stone chip fixed which they scheduled an appointment to come to us to fix. The technician Mike… showed up to repair the chip in the windshield, I had asked if there was anything he needed from us to complete the repair and was told no…. He will call us when he’s done. The technician was there for 7 minutes and calling us back to ask…. Was there a damage wavier that you had signed before us completing the repair. Which no there was not… In the process he had Cracked our windshield 14 inches across from the chip. Now they’re saying we need to pay our deductible to get a new windshield. Called manager Rob Theinus which was of no help…. Customer service which did nothing but back their employees. Then to which offered to pay half of our deductible due to negligence of the technician Mike. No thank you. I will not be paying for the irresponsible negligence of your employees. I would rather pay to have it fixed correctly by a stand up company and not be part of insurance fraud, which is what I feel they do to customers to make more money. Thanks Mike Colson 2024 Chevy Blazer