Safelite AutoGlass

Misquoted me even though I used their online booking and specifically said I wanted a like kind replacement for a rear window with a slider. They told me it was discontinued on the day of the appointment so I told them to cancel that. Then I waited all day for my appointment for the front. I called the tech after the time window lapsed and he said I thought I cancelled the whole order. I said no I still want the front due to a leaky seal. ( Which I stated the seal was leaky when I booked on line and reaffirmed at the pre check phone call) He then gave me some line that his boss didn't want to touch it due to the leak. What do you fix again? Thanks for wasting my time. ADDED: and still have not got the 1300.00 refund for the service that was not provided. Update: they gave me a partial refund. I would understand restocking fees if it was my fault that the glass was not used. In this case I was not the one that terminated service. Not good enough Safelite. You didn't provide service. Give me my money back.

If you live in the PNW, you will be hit by rocks on the freeway. If you are lucky, a ding can be repaired. If you are unlucky, the ding will turn into a crack, necessitating windshield replacement. Unfortunately, I've been through this several times. The Safelite location in Fife is the best shop I've used so far. It's very clean and efficient. The folks are very polite and friendly. Pricing is clearly laid out (for most folks, dings are covered by your insurance, replacement will cost you your deductible). Cody did an excellent job. They used OEM glass. Looks like new. Cameras worked fine. Note: Safelite does most of their scheduling online. It helps to file a claim with your insurance company before contacting them. Then everything is seamless. You are notified by text or email as the work progresses. I waited a week for my appointment. The job took ~2 hours. I recommend dropping the car and coming back later.... there's nothing to do in the neighborhood.

Called on Thursday and spoke to someone about coming out to repair my windshield the next day, and the lady said I would have to supply coverage if raining. I live in an apartment building and cannot do so and told her to which she simply said they would reschedule if they can’t. Day of, of course, it’s raining bc it’s Washington and surprise they reschedule. Luckily my driver was kind enough to let me know in store appointments are available so I started figuring that out. Come to find nothing available even when checking out through the end of February. I called to simply find an available date and confirm the lack of availability and was caught in a cycle of talking to a robot for 5 minutes before it tells me to use the website and hangs up. Would have been nice to have received help from a human but luckily I found an appointment elsewhere. Please fix your website and let people receive help from humans that actually know what’s going on.

Safelite replaced the windshield on my 2024 CR-V. In the process, they didn't reinstall the windshield wipers correctly, causing $1,000 of damage on the wiper mechanism. I brought my car back several times under their warranty and each time they made it worse. I finally had to have the whole mechanism replaced at the dealer on my own dime. Safelite acted like they were going to refund me, but then ghosted me. They've been extremely difficult and unprofessional for the whole ordeal, and at one time mentioned they have difficulty working on modern cars because they're too complicated. The training the techs there receive must be woefully lacking if that's the case. I'll never deal with them again, and I recommend you don't either. Update: Safelite responded to this post with the typical 'sorry, contact us, we'll fix it message,' we did so. The rep took down my information and told me they would have a 'manager' contact me for resolution. Two months have passed now, with only the same 'sorry, give us more time' message repeated ad nauseum.

I will not be using this shop again. The manager, Brady, is absolutely incompetent and here's why... I scheduled to have my vehicle serviced at the shop. Brady called me the day before saying we needed to reschedule, because I needed OEM glass and that my insurance would cover it if he requested it. He told me he would call me back the next day. I did not hear from him for two weeks. Actually, I never heard back from him. I talked to my insurance and they said they would never approve OEM glass. So, things started off with misinformation. Then, when I went to get my glass installed my heads up display was crooked. Brady said again that it was the glass and we needed OEM. He said there was a trick. Two installs of non-OEM glass with issues meant OEM glass would need to be installed. I scheduled another appointment that day for the second install. However, Brady never put it on the books. I arrived for my appointment and they would not fit me in. So, I had to reschedule again. Brady called me the day before to confirm I was coming into the shop, which was funny considering he completely forgot the last time. I finally got my car in again for an install. It was a drop-off pick-up. I didn't hear from the shop all day. Then, Brady called me asking if I had received a phone call from the shop to tell me my car had been completed earlier that day. I did not receive a phone call. He called about 20 minutes before the shop closed. So, we had to scramble trying to get to the shop to pick up my vehicle. The place is a clown show. I will be using the shop in Fife from now on.

For some reason, my calendar auto-set the appointment to 1:30, but the actual appointment was at 12:30. I was over an hour late, and that’s on me. That said, the way it was handled at the front desk felt unnecessarily dismissive. Instead of trying to work toward a solution, I was met with a tone that lacked professionalism and empathy. I understand that policies are in place for a reason, but how they’re communicated matters. A little courtesy and willingness to help, even if the answer is still “no,” would go a long way in creating a more respectful experience. Also worth mentioning, whenever I bring my car to Safelite, it typically sits for hours before anyone starts on it. So it was frustrating to be turned away so firmly today when, in my experience, work rarely begins right at drop-off anyway.