Safelite AutoGlass

This place not deserve one star I have to give them 0 star or maybe under the 0. Staff unprofessional they couldn’t fix my window after week , I am calling them they are not answering phone they got money from my insurance but they didn’t fix my window after several time I called them they said they don’t have time. They send me unprofessional staff he couldn’t fix my window I am not recommending this place please save your time do not come this shop

Incompetent. The back windshield of my Subaru Outback was broken in a break in. I scheduled the appointment to have it replaced at Safelite. They told me the window was on back order and therefore gave me an appointment 3 weeks out. Major pain but they couldn’t do anything about it. I was ok with it despite the trouble. The day before my appointment they cancelled because they didn’t order the part! They said they had to order the part and the sooner they can get me in was another week and half out! I called Speedy in Federal way and they scheduled me for 3 days out not a week and half out. I was frustrated with their lack of attention. I’ve used them before and have given them a good review because they did a good job. Unfortunately, this time they failed and wasted three weeks of my time.

On Friday July 12, 2024 I took my 2021 Mazda CX-9 to Safelite at 12600 Interurban Ave S in Tukwila WA to get my front windshield replaced after a rock cracked it. I dropped my car off at 1:00 p.m. for what was supposed to be a pretty quick windshield replacement only to get a phone call saying they are having trouble recalibrating my cars safety systems. The Safelite person on the phone said Safelite has a hard time calibrating Mazda’s, to which I said I’m concerned because you guys replaced a windshield in my old 2016 Mazda CX-5 turning it into Mr. Magoo (eventually that was fixed by the dealership)! I waited over an hour to receive my Mazda CX-9 with most of its safety systems still disconnected. Safelite said I would have to reschedule a second day for a Recalibration, and they asked me to bring my car back the following Monday, July 15, 2024 at 7:00 a.m., so I scheduled it and went to leave in my car with most of its safety system disconnected and noticed they left my rearview mirror loose and floppy. They finished recalibrating my car that morning so I went to pick it up around lunch and told the service counter guy if they fixed my rearview mirror back to the way it was when I dropped it off. He looked at me confused, understandable so I explained that they loosened it and when I go to press buttons on it or adjust it, it’s loose, unstable and falls off the glass. He said it should be good to go so I went outside to look and came back to let him know it was still loose and unstable. He said “Oh, we will have to schedule you for a warranty service”, I said “I’m sorry, I’d like you to have the technician that loosened it, get the tool to tighten it like it was when I brought it in here”. He said “it would have to be a warranty service”, I said I’ve not received my car officially and that it isn’t hard to reach up under the rearview mirror with the tool that loosened it and tighten it back up the way it was when I brought my car in. Needless to say, the mirror is loose, falls off when touched and they made me reschedule another appointment, a 3rd day, yes, a 3rd day of Safelite over a simple window replacement for their incompetence, rudeness and unwillingness to simply tighten the rearview mirror that they loosened. I don’t have the little tool or I would fix it myself, but they had the tool sitting right there in their shop, 15 feet away and could have simply returned my rearview mirror to the condition it was when I arrived several days prior. My cars dash was made dirty with debris, finger prints and an overall lack of care. Now Safelite is sending a truck and employee to my actual home to tighten a rearview mirror that they could have done in a few seconds at their repair facility. I get to enjoy 4 hours of the window that they gave me from 12-4 p.m., waiting around for them to show up. [Update], I canceled the appointment after getting a specialized screw driver and tightening the rearview mirror myself. I strongly recommend Safelite be avoided at all costs if you value your late model cars containing any safety features that require calibration. There are plenty of alternatives that care about the customer and returning late model vehicles to their customers the way they were dropped off, in solid working order. ***See the Safelite comment below that they will follow-up, they haven't followed up and I doubt they will attempt to make things right. I would run, not walk to an alternative if you value your car, your free time and would like to avoid the rude member I had to deal with!***

Never do business with Safelite auto glass. They will quote you one price and then when the mobile service comes they will give you a way different over price. And they will argue about it as if they are right. I have everything recorded in my email of their quote. They quote the price to be $235 and when the technician came they didn’t have the right glass. And tried to bait switch me with a totally different price glass. I wasn’t happy with the rudeness, unprofessional and incompetent of the tech. And you should train all your staff better on customer services.

Had a wonderful experience having my windshield replaced at Safelite in Tukwila. From the moment I walked in, the staff was courteous and friendly. I was checked in quickly, and the work started almost immediately and was completed in less time than I thought it would be. The staff was informative and updated me on the progress as the work was close to completion. I also appreciated the space to bring my laptop and work while I waited. I will definitely return to this location should I need windshield service in the future.

Ask what to expect. Unfortunately, my after picture won't upload. I had, what I would consider, a very large chip in the windshield. I was surprised to find it would be repaired and didn't need replaced. I wasn't expecting the repair to look like a significant chip. Not at all like it was, but still pretty bad looking. Had I been given an idea of what it would look like, I would've just had it replaced. Since I'm no glass expert, I can't say the technician did a good job or poor one. I didn't expect it to look like new - just better than it does. Oh, well. Live and learn.