Safelite AutoGlass

I just purchased a new Mazda CX 70 and within the first thousand miles I had a rock Chip. Very disappointing. So I called my insurance company and they sent me to Safelite in Auburn. I was very pleased with the speed in which they got me an appointment. Then a little disappointed because they called and my windshield was on backorder nationally from Mazda. Once the windshield came in, they called me and got me an appointment the next day. Very easy to work with group and very pleased with my experience. Thank you Lisa!

Kelsey from Auburn Safelite was very helpful when she called me to confirm my appointment. My technician Brandon was great. He called me with an ETA when he was 30 minutes away from my house. I was worried that I didn’t have enough space around the car to make it easy for Brandon to do his job. But he reassured me that he had plenty of room. He estimated it would only take 1 - 1.5 hours to complete the job, including the recalibration, and he was right! Brandon is a friendly, polite, and socially aware young man. He is also confident and has a “can do” attitude. I recommend the Auburn Washington Safelite for any auto-glass replacement. Thanks Safelite for the wonderful service experience.

DONT SPEND YOUR HARD EARNED MONEY WITH THIS ESTABLISHMENT!!! I had them replace two windows on my car, one of the windows didn’t work properly so they ordered a new one that also didn’t work. In the process of replacing the windows they damaged my door panels. Once I brought that to their attention they told me I had to wait for upper management to come up with a solution mind you they have pictures of my car without damage. It has been about THREE months and I still have not heard anything from them. The front window still doesn’t go up properly, their solution was to take the windows back and leave my car without windows. DONT BRING YOUR VEHICLE HERE UNLESS YOU WANT TERRIBLE SERVICE!!!!

This is my second time using this location. Everyone is super friendly and they explained the process of getting my rock chip fixed and what to expect before and after the process had been completed. They also got the job done in record time. I give this place a 4 only because the first time I used them was to replace all 4 windows in my vehicle and they installed the drivers side window incorrectly so it wouldn't seal properly BUT when I explained this to them, they fixed it quickly. Other than that little hiccup, I've been completely happy with my experience here.

I recently had my windshield replaced here, and I couldn’t be more impressed with the entire experience. From the moment I reached out, their customer service was exceptional—polite, professional, and quick to respond. They made the process seamless from start to finish. The technician Jared who worked on my windshield was so kind and took great care of my vehicle. The replacement was done quickly, and everything was handled with precision. What really stood out to me was the attention to detail. He even cleaned up the interior of my car, leaving it looking better than I left it! I highly recommend the Auburn location for anyone in need of windshield repair or replacement. Professional, efficient, and truly customer-focused—these guys go above and beyond and I’m so thankful!

Quick drop off of my car in the morning. I was taken by surprise that they had may car’s glass ready. Usually, my Jaguar would take another round of ordering the glass, and another round of scheduling again. (2 step appointments). But now, I would not have to! Wonderful. By just after noon some ~3 hours after, I received text notification that the front cracked windshield replacement was done. Job was clean, excellent, and was quite above satisfactory for me! Checking out was easy, efficient & no hassle. I got my car back with me in no time.