Safelite AutoGlass

It's hard to give the company a great review when it seems like they're trying to steal your money. The service was good and prompt, but the issue lies in billing. I called Safelite directly to schedule a window change, and was quoted an amount, with one of those 'this offer is limited time only' addendums. When the service technician called me a few days later, their quote was full price, and they claimed to not have any offers available. They did apply a good discount to my order, but the way they try to take your money if you're not attentive is scummy for a business/company to practice.

Worst and most unsafe place to replace your glass. Had a back window replaced by this shop and they not only damage the vehicle more and broke or lost other parts to the vehicle they left ALL the seat bolts and SEATBELT bolts completely loose! I only found out when the whole car seat with child came into my lap. Called the manager and showed videos and pictures and they offered to replace the missing pieces only and send a gift card still haven’t seen anything 3 months later. I will be contacting my insurance and sending them all of the pictures and videos. I can’t wait for the canned response of “ thank you for your feedback we’ll discuss it with our team” Meanwhile I still have a seatbelt that is un functional and a back window that sounds like dumpster being dragged down the road when you try to open it, but “that’s normal” right?

Second update: They came to the house to replace our daughter's rear window, which vandals destroyed late on Halloween night. The repair technician was personable and professional. He did a good job. He forgot to return the car keys, so he called to arrange to bring them over later, on his own time. Update: The rain sensor for the windshield wipers didn’t work. I took it to the Draper location and they fixed the problem quickly. I was only there for 15 minutes. I’d give them 5 stars. It looks like the South Salt Lake location did a decent job but it took 5 hours. My appointment was for 1 pm and I dropped it off at noon. They said it would be 3-4 hour (from noon). I tried calling twice at around 4:30 because I hadn’t heard anything. After the automated answering system transferred me I sat on hold for 5 silent minutes, after which it hung up without ever giving me a human. The next time I called, I got a nice man from a central office. He tried calling the store twice twice and they didn’t answer. He said they were working on the glass and suggested I wait for them to call or go there. I went there since it was scheduled to close at 5. The friendly guy at the front desk said it was done and was surprised I hadn’t been contacted. (When I dropped it off he said I would get a call, a text and an email.) I hope I find the windshield and installation were high-quality.

I really appreciate this entire team and the service they provided. There were a few hiccups during my windshield replacement but Wayne and Chris did literally everything in their power to rectify the situation. Even with the chaos, I'm still very pleased with the service I was provided and am beyond thankful for the resolutions they provided. I had originally posted this review when I thought this matter had been resolved. It is now been a few weeks and my windshield wipers broke again. I took my vehicle to a shop to have a evaluated and they determined that my windshield wiper motor had to be replaced. They said it was most likely due to the windshield replacement. The cost to repair is $700. I initially thought Safelite had reimbursed me the funds which is why I added a review that they really took care of the issue. I can see now in my transactions that what they actually did was refund me and recharge me. At the end of the day this windshield is costing me $1,000 with the repair and what they charged for the windshield... Even though they damaged my vehicle. Conveniently, I can't get a hold of anybody at Safelite. What a joke.

Not a good experience with Safelite. My girls 2022 Jeep Renegade needed a windshield replaced and she was in town visiting from college, so timing worked out to help her out. We used our insurance to pay for windshield which included the "recalibration" of safety features. When I picked up her vehicle and hit the highway entrance 150ft from their location on State Street, I noticed they didn't even clean the inside of the windshield. FOGGY and fingerprints so we had to clean it up when we got home. Way to WOW your new windshield experience. Should be crystal clear when you pick up your vehicle. Now 10 days later, I get a call from Paul with Safelite saying it looks like we were not able to recalibrate your safety system properly. REALLY? 10 days later notifying us. Does their safety equipment not tell you as you do the job the first time? She has now gone away to college again and they want the vehicle back to redo the job. Try calling them and you get no answer on Paul's number given in phone message or call the location and get the nonperson loop of computer phone messages and prompts and hangs up your call. Thinking Safelite needs to find a glass company in the town my daughter lives in and pay for the recalibration on their dime. There is not a Safelite in her town. FRUSTRATING and as a father worried about the safety of my daughter. The phone message Paul left me says "our recommendation is driving old school, don't rely on your safety features of your car." I will have to drive there in person to solve.NegativeResponsiveness, Quality, Professionalism

I arrived early, at 12:30 for a 1:00 appointment, and was told it was going to take about an hour. Went for a walk and returned at 1:20, and was told “they sent a scratched windshield, so we had to get another - it’s going to be an hour and a half more.” On top of that, next they broke the trim that covered the windshield left edge, and that added another hour; the desk guy gave me a lot of attitude when I expressed displeasure. Now I have to come back again to have the trim replaced: “once we have it shipped to us.” Just great. Very poor service, and overpriced, at that.NegativeQuality, Professionalism, Value