Safelite AutoGlass

I’m extremely disappointed with my experience. First, I found handwritten notes on my receipt stating that my car—clearly a manual—was driven by a technician who didn’t know how to operate it. They attempted to reverse but instead drove it forward, hitting a curb hard enough to cause visible damage. On top of that, I was charged twice for the windshield replacement. This level of carelessness and lack of accountability is unacceptable. I expected far better service and professionalism.

Safelite’s online scheduler is very easy to navigate when scheduling and rescheduling appointments. They send appointment reminders and keep you informed on their ETA. Their technician was very professional and accommodating through the entire process and sent aftercare reminders the following day. Dallas was awesome to work with and was able to squeeze me in same day even though I had missed his arrival due to me failing to notify that my doorbell was broke. In addition, he was very helpful in replacing the wipers on my car and my daughter’s car.

I had the most wonderful experience in replacing my windshield after a traumatic event caused It to be necessary. The convenience of them being able to come out to me was amazing, I work a lot and didn’t have the time to take a day off to fix my windshield. The technician, Nathan, was able to come out earlier so he contacted me to check my availability. I was extremely impressed with the professionalism and detail he took, including changing my stickers and clings to my new windshield and making sure it was cleaned on the inside and outside prior to completion, this saved me two other trips. 10/10 would recommend. I will be staying with my insurance provider in the future to ensure that Safelite will take care of my windshield in the future. So impressed. Thank you, Nathan!

Negatives: - It is all through a call center. You can not get through to the location for additional questions. - Was not done right the first time and was told it was- even though there was a large gap between the window frame and the windshield. This caused air to rush in while driving. - Even when we questioned the work, they pushed us out the door and told us we needed to let it dry. When we pushed the issue after leaving with the call center they allowed us to come back and finally fixed it. (over 45 minutes on the phone) Positives: -Correct windshield was replaced -Finally fixed it and air does not rush in anymore.

:I recently used Safelite Auto Glass to repair a rock chip on my Ford pickup, and I couldn’t be happier with the service I received. From start to finish, the process was smooth, professional, and efficient. The technician was friendly and knowledgeable, clearly explaining the repair process before getting started. He worked quickly but with great attention to detail, leaving my truck looking as good as new. The repaired chip is barely noticeable. I highly recommend Safelite Auto Glass for anyone in need of glass repairs or replacement. Their excellent customer service and high-quality work exceeded my expectations!

Super easy. They called me to set up appointments, finding the right shop and worked with me on times. The technician was waiting by the door for me when I got there to take my keys. The receptionist was really nice, brought out a space heater for me because it was snowing and would get cold when the door was opened. They have s little coffee station that was very convenient seeing how I was the first one there and mornings aren’t my thing. They finished right when they said they would, even vacuumed my front floor mats. The place might be a little hard to find if you don’t know the area, and there are a lot of Semi’s that drive around that area. So maybe give yourself and extra 10mins just Incase you get stuck behind one.