Safelite AutoGlass

Safelite was recommended by my insurance. I wasn’t sure what to expect, but it was a fantastic experience. They called the day before to verify my appointment. We drove in and the receptionist was so friendly. We dropped the car off and about 4 hours later the technician called me to let me know everything was recalibrated and the car is ready. When we picked the car up, we got assisted by another receptionist from this morning and she was just as friendly. The windshield looked good and overall it was a great experience. Definitely would use Safelite on Claymoore Park again.

The glass was installed properly. The gentleman that was installing the glass said they would clean up as much of the glass as he could, but I would still find glass around. I told the man that I already clean up as much as I could, but pick up whatever has fallen from the glass removal. I get my truck back, there is glass in several spots in plain view, not just in the cracks, (where i would expect it) but glass just laying there. So, he didn't even try to vacuum any glass out. This is a work truck and all vinyl, no carpet. Then I look and I see a screw and a clamp. It goes to the back door for the extended cab. Now I have to take it back so they can put that in. Nope, no one has reached out to resolve any issue. Now you are down to two stars.

Safelite is not capable in replacing Subaru windshields. Do not let them fool you. Four Trips later and still could not Recalibrate the new windshield. They were going to need to get back in touch with my insurance company to get the approval to order a Subaru windshield. 4 Weeks later they are ready for me to make the fifth trip to replace the windshield. 1:00 PM appointment and your call will be ready between 2:30 and 3:00 PM. At 4:15 PM I had to call them to find out about my vehicle. Guess What they could not recalibrate the windshield. No worries I was told we are going to refer you to the dealership and let your insurance know. DON"T BE FOOLED....THEY CAN NOT REPLACE SUBARU WINDSHIELDS!!! Worst experience I have ever had in the service industry!!!!!!!!!!!!!!!

I recently had a poor experience with Safelite AutoGlass. My windshield was damaged, and I chose Safelite AutoGlass from Google as I knew they were a reputable brand. They recommended a windshield replacement since my damage spanned across the entire windshield. I opted for their standard and most popular package which included a new replacement windshield, expert installation, a nationwide lifetime warranty, and new wiper blades for a grand total of $430.13. I paid upfront and scheduled an appointment for the afternoon slot (12:00 pm-5:00 pm) on Friday, May 31st, 2024. I received a text from my technician, Jolana, at 4:44 pm saying she was 25 minutes away, although the time slot ended at 5:00 pm. I had taken the day off work, but she arrived after working hours. When she finally showed up, she informed me that the replacement glass was actually defective and that we would need to reschedule. We rescheduled for the following Monday, June 3rd, 2024 for the morning slot (8:00 am-12:00 pm). I let it go. On Monday, I took the day off work again, but nobody showed up during the scheduled time. I received a call at 2:07 pm from the same technician, Jolana, saying she would arrive shortly. When she attempted to install the replacement glass, she again stated that it was defective and couldn’t be installed. She mentioned that the warehouse replacement windshields were weirdly all defective, and we would need to reschedule for another time. At this point, I was frustrated because I had taken 2 days off work, my technician didn’t show up during the scheduled times, and despite pre-paying for the service, my broken windshield was never replaced as their replacement windshields were all somehow defective. I had to continue driving around Houston with my newborn child with the fear of my windshield shattering even further. This was completely unacceptable. I contacted Safelite AutoGlass manager, Tiffany Brown, to share my experience. She informed me that the glass which was previously looked at as defective on the first Friday was actually fine and that Jolana could come back to install it. Tiffany stated she would give me a $54.13 discount for my inconveniences which made the total job $376. Jolana came back and installed the windshield. Even though my windshield was replaced and I received a small discount, it was not worth the headache. I cannot recommend Safelite AutoGlass by any means. If you want to avoid this nonsense from happening to you, get quotes from other windshield suppliers.

Very professional organization. Two technicians came out at different times to repair the drivers door window. The first tech discovered that the window was ok, but the regulator was the problem. He told me they don't stock them but if I acquired one they would return and install the part. A second technician was scheduled after I had purchased the regulator and did a wonderful job replacing the part. Both techs were very friendly, helpful and professional. Safelite will always be my 1st choice for window/glass issues and I will definitely recommend them to everyone.

Bryan, the tech that did my windshield replacement, was completely professional and friendly as well. He worked quickly and efficiently, and still was able to give me a few minutes to hide some wires under the headliner of my Tundra while the windshield was out. We discussed proper care of my new windshield and Bryan was very patient with me. I've had this done several times in the past, but it's been awhile and it helped to get a good refresher. I appreciate the fact that Safelite sent their tech to me and he was a good, solid representative.