Safelite AutoGlass

Something hit our windshield and left a crack that was smaller than a dime. We set up an appointment with Safelite online. However, when I got to the shop the next day, they didn't receive the appointment. The guy gave me the options for rescheduling. When I told him the crack was smaller than a dime, he said it would be simple fix and went ahead and scheduled me on the spot for an immediate repair. I showed him my auto insurance info, answered a few questions, and I handed him my car keys. They fixed it and I was in and out of the shop in about 40 minutes. I really appreciate the quick service and for taking me when the appointment wasn't fully set up. I interacted with 2 guys and both were very professional. The waiting room is not very big, so they recommend drop-offs if possible.

Saturday I had an appointment at 9am for a windshield and wiper replacement. I was told that my service would take 2 hours. I was going to wait for my vehicle. It took them over 3 hours to get my car completed after multiple request of status. Once completed she entered my credit card information twice into their system and I have a receipt. Yesterday, Sunday, I noticed that the new wipers were installed incorrectly and today Monday it's been raining, so the wipers have been a hot mess all day. Today, I get a call from Safelite, that the person that entered my credit card information into their system entered it incorrectly. Well glad you called because my wipers are a hot mess and not working property. She wanted me to pay over the phone for my deductible AND then they would send out someone to my home to fix my windshield wiper problem. Um, NO fix my problem 1st that I had originally asked for or I'm not paying for absolutely anything. Well now I have to take it somewhere else to fix the problem because they believe that I would pay 1st for their mistake and then they'll take care of my problem. Sorry, I was already at your location for over 3 hours, not going again to waste my time.NegativeQuality

Clearly this location does not perform ANY due diligence when ordering the replacement windshield OR insuring it is acceptable upon delivery. I've now made TWO wasted trips over the past two weeks and STILL don't have my windshield. Even though I live 45 minutes away, I chose this location because it had the quickest availability and relatively good reviews. That said, I HIGHLY encourage you to confirm that your windshield is ACTUALLY ready before you waste time driving, taking off work, etc. UPDATE: 7/6/23,, 3:15p Safelite has managed to put up every possible roadblock to reaching someone at the local store. I've called the number on the business card. No answer. Called the 800#, had to fight through the AI to get to a person. I asked if there was way to reach someone in the, local store because no one was answering. She puts me hold, only to transfer me to the local THAT NO ONE IS ANSWERING!! As stated before I've already made TWO wasted hour-each-way trips. So in advance of my appointment tomorrow, I don't think its unreasonable for someone to confirm that my glass is there and in good order to be installed BEFORE wasting my time....again. Since they can't be reached, for a very simple question. Looks like I have to roll the dice. I have zero confidence they've done ANYTHING to ensure it's ready. If I'm wrong, I'll absolutely admit it. In fact I WANT to be wrong. I sincerely hope the installation saves the day. Cause right now, there customer service can go fly a kite I will amend this post once I ACTUALLY get my windshield installed. I sincerely hope the installation is much better that the procurement. Stay tuned.... Update, 7/22/24. Just realized, I did not update this review after installation as I promised. I must acknowledge, all said and done, the installation was ABSOLUTELY PERFECT. For this reason, I'm changing my rating from 2 stars to 3 stars.

Wow, there are MANY bad reviews of this location. I was happily surprised when my car was finished in slightly more than an hour after I dropped it off. That’s a huge plus. I was a bit disappointed with the messages that I received beforehand that made it clear that I should be at least 10 minutes early, but after arriving at 6:49 AM, I waited outside until they opened the doors at 7:01. Why was I asked to show up early? I asked the guy who let me in, and his response was, “Sometimes we arrive a like early, and sometimes we don’t.” No apology, no personality, no acknowledgement regarding my disappointment. Someone might suggest that a 10-minute wait is no big deal, but the wait isn’t my primary concern. My problem is when businesses treat you that way then act like they don’t care. Indicate a tiny bit of remorse for the inconvenience to the customer, please. Most businesses these days seem to have an “I don’t care” attitude when they inconvenience customers in various ways. The employee said, “Sometimes we show up a little early; sometimes we don’t.” Is it okay if I say, “Sometimes I pay; sometimes I don’t?” One thing’s for sure: Sometimes I leave a great review; sometimes I don’t.

I started a quote on their website like they asked me to do when I called their phone number instead of giving me a quote there. By the time I finished the quote, made my appointment, and my screen show the confirmation and the estimated total cost said it was $1124.14. there was a purposeful deception and lack of transparency about a recalibration of safety features. The only thing it stated was that there might be recalibration needed. I placed all the detailed and personal information about me and my vehicle so they would be able to give me the exact price that I would pay. After getting the service done and waiting nearly 3 hours in their small cramped and dirty waiting room I will suddenly charged $495 more than what my screenshot total was given when have I set this up. Safelite purposely hid nearly $500 of charges that they claim is necessary for windshield replacement and that they will not do a replacement without being forced to pay for a recalibration. This is a moral failing of the company and I do not recommend anyone ever choose Safelite unless they get in writing from a person exactly what the full charge will be. They seem to think that just adding a small little sentence at a bottom of a screen about "various charges for recalibration may apply" is enough. If they can add in my local sales tax a recycle fee and all the other fees they can show that as well yet they choose not to and attempt to steal that money from people. They are not caring individuals and have shown they are completely untrustworthy.

I thought the tech had said there is a way to review through the website, I am a tad tired, but until I find it here is a review of my experience. Orlando arrived actually earlier than the scheduled time slot. That was nice but also luck. He was very polite and informative, and the entire experience was very streamlined. The windsheild happened to have a crack in it, but they had another tech, Thomas, who drove out a new windsheild. It took a lot less time than I thought it would! I came outside at the end to see the windsheild, I asked questions they were all answered. Both guys were super polite, and super helpful. This was a great experience. Orlando and Thomas They did a great job! Thanks again!!