Safelite AutoGlass

Had the technician come and change out the windshield while I was at work. I received constant text updates of who would be arriving and when. He was able to come earlier than scheduled and let me know that. Did a good job setting my expectations of what would be done and how to take care of the windshield afterwards. Even went the extra mile to clean all my windows to go with the new clean windshield. He went above and beyond, excellent customer service, completed quickly, great communication. Victor was amazing! Great service and easy to schedule online!PositiveResponsiveness, Quality, Professionalism

Safelite replaced my broken windshield here in Lubbock Texas. They did an outstanding job in regards to the fit, form and placement of the new glass and surrounding trim. However, they scratched the hood of my car during the glass install. I was instructed not to wash my vehicle for several days to give the sealant time to dry. Upon washing, I immediately noticed the scratches. I took my vehicle back to Safelite and the on-duty tech acknowledged the fresh damage and stated that he would have the store manager contact me. I waited a couple of weeks and never heard from the manager. I emailed their corporate office advising them of the problem and they too failed to respond. I was deeply disappointed with their failure to take responsibility for the damage they caused. I am currently disputing a portion of the credit card payment in order to have my vehicle repaired. I cannot dispute the quality of their workmanship but, if they damage your vehicle in the process, don't expect them to take responsibility for the damage they caused.NegativeResponsiveness

I had my windshield replaced less than 6 months ago. It got the smallest chip in it, probably smaller than 1cm. I didn't even notice it. Well it cracked into an 8in crack. I just think the windshield should have held up better than it has. We spent a large amount of money and expected durability. I had a rock chip a lot larger in my last windshield (OEM) that never cracked. I don't think we should have to be replacing the windshield in less than 6 months of having it replaced. I contacted customer support and they were no help; only cover workmanship not the actual low quality products they use. I’ll be having the windshield they installed replaced elsewhere.

Most cases you can see someone's character by the way they drive. The Safelite truck VFF 6949 is swerving in and out of traffic, tailgating people on the loop, crossing over solid lanes just to cut someone off, on the access road and i27 and I can go on. I couldn't believe someone could drive like this employee was until I realized I couldn't call safelite and speak to a human being about this if I needed to. Ironically convenient. This all happened at around 9:10a.m. this morning on South loop 289. When he does crash and hurt someone or worse, they cant play dumb and say we didn't know.

Had the BEST experience with Safelite AutoGlass in Lubbock. They were professional, thorough & it was very easy to set up the appointment to get my windshield replaced after the awful hail storm we had last Thursday. Every other glass place in Lubbock was so booked up because the hail damage was so bad that I still wouldn't have my windshield for several more days. Safelite had me fixed up & back on the road in about 36 hrs. Would recommend them to everyone & use them again if I needed to.

I've been a faithful Safelite customer for years, but unfortunately I can no longer stand the awful and expensive customer service here. I came initially, one minute late for my appointment, so the desk manager made me come back 3 hours later. 30 minutes into that second appointment, I was told the windshield they ordered was damaged and I would need to come back for a third appointment. At the third appointment, again after 30 minutes, I was again told that the windshield they had was damaged and I would need to come back a 4th time. At this point I gave up and called another glass shop, who was able to fix my windshield the next day for half the price. At no point did the desk manager attempt to make it right with me or help me get my windshield fixed. There are 20+ other glass shops in Lubbock. Don't bother with Safelite.