Safelite AutoGlass

I had Safelite replace my windshield, and during that process, the technician damaged my VIN sticker. This review is about how the store managers handled the warranty repair, not the original technician. Once the replacement VIN was ordered, I was told I would get a call when it arrived. After two weeks with no update, I called and found out they hadn’t tracked the shipment. Later that evening, they called back saying the sticker had actually arrived the day before but they hadn’t checked their mailbox. When I came in for my appointment, I was promised a ride home during the repair. I checked in at 8 AM, after watching a couple customers be helped that came in after me, I went back up to the front desk and was told the manager I needed was in a meeting. When he finally came out, he took my key and disappeared again. Another customer escalated an issue, and the same manager chose to prioritize the other customer issue over ordering my ride home. After 20 minutes, I had to ask again for my ride, which the manager finally called, but he didn’t confirm how long the repair would take nor the details of my ride (color, make, model, license plate number) until I stopped him. I was told to expect my vehicle would be done at 5 PM, though thankfully I got my car back around 2 PM. My car had an adhesive film on the hood and side mirrors, residue from the service. They informed me the adhesive should easily wash out in car wash, but not to wash the vehicle for two days. I took glass cleaner and a microfiber towel to my car and it came off easily. This is something they could have quickly resolved before returning my vehicle. Overall, the lack of attention and communication was disappointing. Especially for an issue caused by their company in the first place.

Close location to me. Clean setting, with complementary coffee and cold water. Coloring books for the kids and charging stations with iPhone and Samsung chargers.Not overly busy however April (the receptionist) Seemed that she was overloaded with work at times. The technician was prompt. He evaluated the windshield and took my vehicle for the repair. I’m happy that they were able to repair rather than replace the windshield. Thank you Safelite! There was a guy who farted inside the waiting room (you know who are!) next time fart outside! Nobody wants to smell fart EVER!

The installation at this Safelite office in the valley was the most satisfactory I have experienced. Jesse performed an excellent job during the installation. While the glass could have been cleaned slightly more effectively, this was not a significant issue. The glass had a two-inch scratch that was not apparent until I arrived home. I returned a week later, and Luis was able to polish out the scratch. Luis did an excellent job! One aspect where the office fell short was the eyebrow tint installation. There were bubbles in the tint, indicating that the area used for application contained dust and dirt that became trapped within it. Safelite offered to redo the tint, but overnight leaving the car was not an option for me.

This Safelite location has some quality techs who were willing to spend a considerable amount of time to resolve a noise problem after my Honda CRV windshield was replaced. The noise issue was intermittent audible only at freeway speed. Trevor was excellent at communicating with me and Luis was an experienced technician who committed to search for and eliminate the problem. Trevor arranged for me to be picked up when the problem was eliminated so after getting a comped UBER ride to the Raintree location I was happy to drive away with a noise-free windshield and respect for the Raintree crew who listened to my concerns, committed to and then ultimately cured the noise issue just as they said they would. Thank you !

Updated: I do not appreciate when technician Trevor lie to me, I asked for a better glass due to bad experience with Chinese FUYAO in the past I was told we will order new glass and will reschedule your appointment, I called next day and he telling me that FUYAO is pretty much my only option, I've done it before at this store and never had any problems, I guess it's time to switch new location _______________________________________ Old: 3 weeks of waiting and finally my windshield done, except 1 broken clip under top molding and refuse to install oem windshield seal even if I requested, no big deal, most important I got my oem windshield, thank you technician Jesse for rapid and clean installation

I had my windshield replaced here last month. I went on a Saturday and waited three hours for my car, but was told that there was a software error during recalibration (I have a late model Subaru Outback) and needed to return the following Monday to resolve it. The technicians, Michael and Eddie, found a loose connection somewhere and resolved the recalibration issue. Even though it was inconvenient to wait the hours I did, it was worth the patience because Michael and his team communicated the issue and needed time to resolve it. They were very professional and I appreciate the work they put in to resolve it. There are no problems with the aftermarket replacement windshield. It seems thicker and more solid than the windshield it replaced. I am happy with it and will come back to this Safelite service center for any future replacements.