Safelite AutoGlass

Scheduled for a drop off on a Saturday. Dropped vehicle off early in the morning. Got email reminders and then an email saying my appointment had been canceled for a no show. When dropping it off I had planned on it being in all day. I was told when I dropped it off it would be done in about 2hrs. Well around 3:30pm I went back because of the emails and not being able to reach the shop. The person at the front desk was very rude!! She was more concerned with eating and being on her personal phone than helping customers. They finally pulled my vehicle in after 4pm. The tech was very nice and professional when I picked it up.

I first file my claim on June 28th for an appointment on July 1st. The technician came out with the wrong glass. Scheduled another appointment for the 5th. There was no call no show although I stayed on the phone with the customer service and the shop no one could come out. Scheduled for 6th And the technician called out sick. Scheduled another appointment for today the 9th And now the technician says there's a stress break on the opposite side of the windshield going straight across and down. So now I've scheduled another appointment for the 16th under warranty. They really need to get this together I'm going out of town now with a broke windshield that I have tried to prevent since the end of June. This is such an inconvenience And I don't believe that they value my time. I will definitely be using someone else in the future if I ever get this one replaced. I have used Safelite in the past so it's not all locations. I will give Safelite as a company that benefit. This is ridiculous!!! Oh and of course you know I still got charged $100 deductible

I had an amazing experience at the Safelite shop thanks to my technician, Kenneth! From start to finish, he was professional, friendly, and extremely knowledgeable. He took the time to explain the process, worked efficiently, and made sure everything was done perfectly. The shop was clean and well-organized, and the service was quick without sacrificing quality. My windshield looks great, and I couldn’t be happier with the experience. If you need auto glass repair, I highly recommend Kenneth and the team at Safelite!

10/10 the manager went above and beyond and helped get in contact with the insurance company when they failed to push the information through. She was incredibly professional and very friendly. She made the experience of getting my glass replaced here so much easier than some other glass repair companies. They did a fantastic job on the windshield for my 2018 vehicles, and made sure to let me know what the cost would be and how long to expect the service to take. Got to meet the technician doing the service as well, and he was just as professional and friendly as the manager. If you are in need of glass replacement, I would recommend this place for sure. They are even able to do the recalibration for the advanced safety features for my vehicle, and they made sure to explain the proper procedures after the replacement was completed.

I had such a wonderful experience at this location! I needed a windshield replaced on my Kona, and I was able to call and EASILY schedule an appointment! The store manager: Miss Adascia does an EXCELLENT job! She is very thorough and kind - she takes the extra care to provide her email address and contact number for her customers to use if there are any issues after the repair work. I also showed up an hour before my appointment and my technician Jonathan was able to complete the windshield replacement early! He also came in personally to talk with me about the aftercare required for my car, which was awesome. They also provide water and coffee in the very clean and cozy waiting area! Their website said the waiting space was limited, but they have 14 chairs (and adorable decorations). Also, the bathroom was also very spacious and clean which was a plus! I HIGHLY recommend this business!!! 🚗

We've used Safelight in the past with no issue, however, we made an appt for today and someone canceled our appointment yesterday afternoon. A text was sent saying your appointment was canceled but no reason was given. We called the number on the website to get some questions answered but the woman stated that she doesn't know why our appointment was canceled and would get someone from the store to call us. Of course no one called and now we have to find someone else to fix my windshield. This is very unprofessional and we will not use this company again and if someone asks us, we will not recommend. You guys need to do better when it comes to communication. This is ridiculous.