Safelite AutoGlass

Very rude. My windshield was already replaced by them in my driveway, but leaked. Subsequent to the leak, it took a rock on the highway and it cracked it. I went to their site in Bluffton by appointment, took 40 min one way. They guy told me that it wasn’t leaking (vehicle never leaked before windshield was replaced by them!) and that due to the crack, they will not honor a replacement. I started arguing and he Immediately refused to discuss and told me appointment over and to go away. Our conversation ended with me telling him screw you and him returning the same. I will never again do business with this crappy outfit! I was getting irate, because of the previous poor work and my frustration in not getting satisfaction, but this guy has horrible customer service and should be fired. Is it Tony? He has a full gray beard, average height and crappy attitude. Plus, the windshield they put in is obviously much thinner than OEM glass, it’s NOT similar quality. Don’t put this junk in your car. It’ll crack if you look at it wrong. Had I known it was substandard quality, I would have paid more for better quality.

I will never use Safelite again! I called and set up an appointment to have a side glass replaced on my Subaru. The scheduling went fine, the service tech. showed up on time but that’s about all I can say about him. I was not on site but I provided everything promised for a smooth installation. Heated shop, plenty of space to work etc. The tech. called me to confirm the appointment on the morning of which was good. Then started asking me questions about the installation facilities and such, I started to answer some of his questions and he told me hold on , hold on, hold on like he was talking to some kid. The guy was rude and unprofessional from that point on. He was concerned about payment I asked if he could accept it remotely, I’m not sure he understood the term. I said can I pay online? Somehow he sent a link to pay. The link would not open and he became very impatient. Like I had any control? At this point I all but told him to load his shit and get off the property but I didn’t, I remained patient and told him that I was sending one of my employees with a physical card to his location. I’m about 10 min. away. He started grumbling about how he had five other jobs to do and that he really didn’t feel he had time to wait etc. like it’s my fault the online payment method wasn’t operational. I still remained patient and gave him the option of servicing the others and catching me on his way back. He wasn’t having any of it, he became loud on the phone and somewhat hostile.The dudes a lose cannon, my employee arrived and made payment and he installed the glass but that will be Safelites last for me.

Go somewhere else!!!! Have had two appointments and still have not had windshield fixed. Both times the new windshield was broken and noone bothered to call me to let me know. My first appointment I sat in lobby for three hours waiting because noone from this store decided to clue me in on the windshield being broken. It was not til I asked what was going on did they decide to let me know that the new one was broken and they couldnt work on it. Secretary apologized saying she didnt know about it being broken because she was at lunch when I came in but she was the one I handed my keys to. Second time as soon as I arrived they told me and I asked why they hadnt called me before I drove all the way there but you could tell it hadnt dawned in them to maybe have some sort of courtesy to do so. So far two appointments, five hours driving back and forth, and missing two days of work equals me having the same cracked windshield. You would also think they would try to get me in quicker because of the inconvenience but nope they tried to give me yet another appointment in three weeks lol. After seeing some of the other reviews tho it may all be for the best as their work doesnt seem to be very good once they do get your car “fixed”. Avoid like the plague!!!

NEVER, NEVER, NEVER use this place!!!!!! On vacation . Got a rock chip, spread into a large crack. Made an appointment , Safelight rescheduled for earlier time. Asked if they had all the components for our car.They confirmed they did. Drove 40 minutes to our appointment. Overheard the Manager talking to the Tech about our car.Tech stated they did not have the right parts.Manager Tony told him to " make something fit". My Husband questioned the Manager about why they did not have the parts after confirming they did and moving our appointment up. Tony was an absolutely rude , unprofessional ass. Speaking to my Husband as if it was our fault . My Husband reminded him that WE were the customer. His body language, tone and nasty demeanor would be cause for termination in any other respectable business. Called our Body shop in Ga for a referral. He said Safelite sucks; be glad we did not use them .They use cheap glass and inexperienced techs. Failure / redo rate is high. RUN, RUN, RUN the opposite direction of this business.

Horrible experience with Safelite in Bluffton, SC. My first appointment was a “drop and go”appointment. I was to drop my car by 9:30 in the morning and I have a e-mail message saying it would be available sometime between 4 - 5 PM that day. I arrived back at Safelite at 3 o’clock knowing I would have to wait for at least two hours. I was fine with that. At 4 PM a man came out and told all of us in the waiting area they were behind by at least one hour. This meant my car would not be ready until approximately 7:30 PM. I asked the person at the desk why I was provided a “drop and go” appointment versus an actual appointment. She did not know. Safelight doesn’t tell you this when you book through their big call center. Drop and go appointments are just appointments where they try and squeeze you in. Apparently there is no guarantee you will get service that day. I did not want to wait so I scheduled another appointment two weeks later. The appointment was for 8 AM. I arrived at 8 AM and was told my windshield was not there. They asked if I could wait four hours. Apparently they don’t think people have anything else going on in their lives and can just sit around at their convenience. I told him that was not possible to wait around. I asked why no one bothered to call me to tell me this. I was told “well we would have called at 7:45 AM and we knew you were on your way”. This meant I got to spend one hour in a round-trip to and from Safelite. Worst customer service experience at this Safelite location.

My appointment was at 6:30 and I was told I could bring it in early. I dropped my car off at 5:30 and was told to return in 2- 2 1-2 hours from that time because I was next. The receptionist walked in the back and personally asked the workers how long. I arranged for a ride and returned at 7:30 and my car had not been touched. I went in and asked why my car was still outside and they said at 5:30 there were several cars before me. I responded that my apt was at 6:30 and was told at 5:30 it would be 2- 2 1/2 hours later. The workers said they thought I was picking up in the morning. The next day I arranged again to get a ride and went in and I told the receptionist the story so it wouldn’t happen to anyone else and there was no apology, no nothing. A company should take responsibility for their actions and show respect. I was just a number to them and I felt upset. I would not recommend this company to any of my friends and family.