Safelite AutoGlass

If I could give this place a zero star review I would. At 9:40am on August 15th 2024. In McKeesport/ white oak. There was a safelite repair truck, had abruptly slammed on his breaks and turned without a turn signal. Leaving my husband and I almost getting into a car crash. Being that I am pregnant this worried me. My husband beeped at him. Then the driver who had pulled into two guys dealing company, turned around to follow my husband and I in opposing traffic line to scream at my husband and I. I tried to call safelite hotline number but for no one to answer. So this is my last option. Nor did I have an opportunity to get a “how’s my driving” sticker. This is so unprofessional and such a scary situation. I will NEVER go this company.

Definite five-star review! I had to have my windshield replaced after a run-in with a rogue rock. Because of the lane departure and other features in the front camera, I had to take it in to the shop for the windshield to be replaced and for recalibration. The waiting area was set up nicely, with an area for customers to watch TV, but I was really glad to see they also had a couple tables where you could sit and work. The staff was courteous and professional and had the install completed and looking great in less time than I anticipated. Just a really good experience from start to finish!PositivePunctuality, Quality, ProfessionalismServicesAuto windshield replacement

I had gotten into a minor accident, a little over a week ago. My hood wasn't latching correctly, and while driving, my hood flipped up and totally messed up my windshield. I scheduled an appointment for a few days later. The tech was awesome. He even told me a little bit about what I needed to get repaired, for my hood to sit properly again. Was done in just over a hour. A friend had told me they would also vacuum out the glass from my car. That wasn't done. But I honestly don't know if that's apart of the service, and the man was already working past his shift time, so I just appreciated the help he did. Thank you 😊

This company sent a technician to my home to repair my passenger window. They were knowledgeable with my initial call, it all went smoothly as I had nothing to do but explain my issues. They handled it very professionally, the tech they sent to my home was courteous and very polite. Seeing I have a bad leg he came to me, did what was needed and returned my keys to me at my door. Very caring and polite and explained what work he completed and that everything will be sent to my insurance company. I will stay with and recommend your shop at every chance I get. That young .an went above and beyond and I appreciate it Thank you!!!

This business exemplifies what vehicle service SHOULD be. I got there about 5 minutes early, checked in, and they took my car promptly into the shop within 2 minutes of my appointment time and began working on it immediately. I was quote 90 minutes, and it took 89. When it was done, the technician who replaced my windshield explained that I would need to get my stickers re-issued, and told me how much it should cost. He asked if I had any questions, answered the ones I asked, and was personable, yet professional. All this, amidst the COVID-19 pandemic, to which they were well prepared to encourage social distancing, and the facility was as clean as my home. I could not have asked for a better place to replace my windshield!!PositivePunctuality, Quality, Professionalism

Having my car window smashed was not great, but the Safelite team at this location really took care of me and I’m so appreciative of them! Special shoutout to Bud who offered to let me leave my vehicle at their garage so it could be fixed while I was out of town, and thank you also to Jim who came out to my home in very cold weather to clean out the glass so it was drivable. I planned to drop off my vehicle at the Safelite location a few days ahead of time to be fixed, and they were able to fix it within an hour since the part came in early. I don’t recall their names, but the guys at the garage were super helpful as well! Highly recommend this Safelite team.