Safelite AutoGlass

I thought I needed a power window regulator but was not sure and searched high and low to find a mechanic or someone who would replace that as it looked like a job I didn't want to do taking about the door, etc. I found out Safelite did this type of repair and booked an appt. Spoke with a person named Travis. He informed me what would be done and that they would verify the parts before the service time. As it turned out Travis and the entire staff at Safelite were outstanding to work with. As it turned out when they did the repair the regulator was fine and the issue with the power window was a loose bolt. My truck window is like new now an working great. The folks at Safelite were tremendous to work with. very professional and communicated during the entire process. It turned out my repair was perfect and due to the fact parts were not needed they minimally charged me for the service. This Safelite store in Butler won me over for any future glass repair needs due to their great customer service professionalism. Much appreciated and Thank You.PositiveProfessionalism

Honestly, if I could give zero stars, I would. First off, they called me to confirm my appointment only to call me an hour later saying that our windshield wasn’t in yet and that we needed to reschedule to the following week (mind you this was all the day before our originally scheduled appointment). The next week rolls around, and my mother-in-law follows me and my two month old out to the safelite location to drop my truck off (a half hour early mind you), and since we live about 40 minutes away, we decided to just kill time in Butler until the truck was finished. Over three hours roll by and I finally get a call assuming the truck is done…nope! Right off the bat, the woman says she has bad news and explains to me that they didn’t have the proper molding to put on the new windshield. So, they had my truck for over three hours and did nothing to it, all the while not communicating with me whatsoever. When I arrived to pick up my key fob to head home, she explained that it would basically be a waiting game until they heard from Nissan because they made it seem like this was almost impossible because our truck is so new (2022 Nissan Frontier). I told them that at the rate of our service here, I don’t have a lot of confidence. She proceeded to tell me that the man they were waiting to hear back from “is a very busy man”. Well, I’m a teacher and a new mom, and I’m pretty busy too! We ended up taking our business elsewhere. We called a different business that day, and they were able to get the windshield in the next day and we had our vehicle back in tip-top shape in a matter of hours. Do better safelite! You’re not reliable and your communication skills are atrocious. We will not be back, and we will be recommending Indiana Auto Glass to our friends and family in the future.NegativeResponsiveness, Professionalism

These guys gave some wonderful old fashion business ethics in helping us replace my 88 year old mother's passenger window on her 2006 Mountaineer. Carl was one hour ahead of scheduled. Then explained with care regarding why the window couldn't be fixed that day and on sight. He called his boss Erin who immediately said they could continue to assist us in fixing the problem. They ordered the part and set an appointment within half hour. We took car to their place in Butler. Upon reviewing the project, once the part came in and opening up the door panel, they realized they could work with what they had and did not use or charge us for the part. Erin and Carl both had a wonderful easy going attitude and great sense of humor. Our family was thrilled with how it all worked out with no hassle from the initial contact to the final payment. We hope not to need new glass for any of our cars but if we do or a friend needs a referral we know what our recommendation will be. Thank you guys!!!!

Wow, the above review is exactly what happened to my son and daughter in law just yesterday. They were told to drop the vehicle off at 10:00 and it would take up to three hours. We hadn't heard anything by 1:00 so we drove by and they had their truck sitting out front. So we thought it must be finished and just hadn't gotten a call yet. Just then the phone rings and they tell us it's not done due to needing a special molding. So, it took 3 hours to come up with that? We drove at least 30 miles with two vehicles so we could stay in the area to pick it up when completed. And we also had a two month old baby along with us. Such a waste of time and money! They have located somewhere else to get this done. Thank goodness! I would not recommend this place to anyone! I did not want to give even one star, but I could not post a comment otherwise. And to top it all off, if a special molding was needed, shouldn't they have know that in advance? When they knew exactly what make, year and model this vehicle is when scheduled.NegativeResponsiveness, Professionalism

My windshield needed replaced and I paid for the early bird special to get it done as soon as possible. Haleigh arrived 5 minutes before the earliest scheduled time and did an absolute amazing job! Her professionalism, precision, shining personality, and overall demeanor were nothing short of outstanding. I initially did not need my inspection sticker as I was going to get a new one immediately after the appointment, but I hit a small snag there and needed my old sticker asap. So I called her and as soon as she was done with the client she was taking care of at the time, she cut it from the broken windshield and brought it back to me. She is an amazing technician with an amazing attitude and willingness to help. Truly outstanding. Thank you, Haliegh! You are a star.PositivePunctuality, Quality, Professionalism, ValueServicesAuto windshield replacement

Installation was smooth. Haleigh was great; however, my rear hatch is now broken. Tried to talk to John about it today. He was dismissive and unwilling to listen. Apparently, in my report, there is a note that this was a pre-existing problem. Haleigh and I had a conversation about how the hatch had stopped working in the past (and been repaired), but was fully functional at the time of service. They are hanging their hat on an untrue report. I cannot recommend a company unwilling to even listen to a customer about a mistake that they made. The car is being evaluated at the dealer now. I will pursue reimbursement for the repairs through legal action if necessary. I will update this review if things change. Update: got through to Safelite corporate. Dealer fixed hatch, corporate says they will reimburse. Will update again upon receipt of reimbursement. Update 2: Safelite reimbursed, it took a while.