Safelite AutoGlass

This shop canceled on my three times.first two times didn’t even tell me. I’m an uber driver and had taken the time off to have my windshield replaced. This last time was the worst experience by far. I call the 800 # to find out when the tech was coming. The automated system said I didn’t have an appointment. Once I spoke to a rep they confirmed I didn’t have an appt. I insured them I was looking at my text that confirm I did. They said they called the tech and would be there in 30 mins. I was at the grocery store at the time. As soon as I push the red hang up button I receive a text from the rep that I had 10 mins to get to my property or they would move on to the next. Needless to say I inform him I was on my way after I check out. When I left I text to let him know which gate to enter in my complex, mind you this was 9 mins later and he said they left. That I would be moved to the end of the day. I called the location to speak to a manager with how he handled the situation. He said he would have him return asap. He showed up 1.5hrs later. I received no text he arrived or a pic of who he was. He moved my car wi th out telling me he needed to do so. Then when he left to drive it to calibrate it he sped through my apartment parking lot that has no speed bumps, having my front office call me and tell me I needed to slow down before they write me up for it. I called back to the location for them to tell me he didn’t do that and I would need to go to talk the tech myself. I will never use safelite in phnx ever again! Oh and I received a text at 2:15pmthat my tech would arrive at 12:50pm! NEVER EVER EVER WILL I USE THEM AGAIN

They ended up putting in a windshield that ended up cracking as soon as they put it in. Then they decided to not do the recalibration of the safety features until I can come back to do another replacement since they don't have another windshield in warehouse to get done the same day. I'm taking it as they're in a time crunch and don't want to do it since they're going to have to do it again next week. Their excuse was the "possibility" of the new Crack causing the system to malfunction anyway. So now I'll be driving my car without its safety features because they don't even want to try. They also didn't vacuum up after themselves and left a bunch of fuzz in my car and left another of black glue marks on my white paint. If my car ends up in an accident because my safety features were not turned on and recalibrated properly by Safelite, you bet your butt I'll be contacting a lawyer to sue Safelite

Brandon was my tech and he did a PHENOMENAL job! First of all he was super professional, filled me in on all he had to do including installing the new windshield and calibrating everything after the windshield was in. He gave me an expected time for all this to be completed and actually got done early! He treated myself and my car with the utmost respect and even had a little time to chat with me after. Should I ever need Safelite's services again I will request Brandon as he is a shining example of an exceptional employee and representative for Safelite. To top all of that, the windshield was installed flawlessly and I am a happy camper. Thanks Brandon!

My experience with Safelite was honestly one of the most frustrating service ordeals I’ve been through. We scheduled an appointment not once, not twice, but five times before the job was finally completed. • First two appointments: Each time, I waited through the entire 4-hour window only to get a call at the end saying they didn’t have the glass in stock and it was "tough to get". • Third attempt: The tech arrived—but with the wrong glass that didn’t fit. At that point, I spoke to a manager who offered a goodwill gesture: two wiper blades and a tint strip for the top of the windshield. I accepted and rescheduled. • Fourth visit: The tech showed up and immediately admitted they weren’t tint pros and said he wouldn’t even put the tint on his car. It looked bad, and I asked him to call the manager. She wasn’t very helpful and I had to ask again to reschedule—suggesting they tint the window properly ahead of time if that was even possible. • Fifth time’s the charm: The final tech arrived on time and completed the install with no issues. Would I use Safelite again? Probably not. Should they improve how they manage scheduling, inventory, and communication? Absolutely. It was clear that the technicians were doing their best, but the leadership and logistics behind the scenes were completely unprepared. Not sure why insurance companies still contract with a provider that makes it this difficult for customers to receive basic service.

I am torn on this review because the work is phenomenal, but everything else leaves room for improvement. This time i checked the times they were open 6am, I called ahead of time to make sure I could drop it off before 7 so my ride could get to work I was told no problem. Got here at 6:45 and they were not open, when they did open the process to drop off including paying delayed me even further, I understand it’s policy to get payment but you have my car, hold onto it until it’s paid, and general speaking getting dropped off to pick it up will be a far less stressful time for people. Again every time the work is amazing, I just with the rest of the process was equally wonderful, for this reason I took off one star.

I’ve had Safelite replaced a few of my windshields. Some of them have been OEM windshields, but the recent one was just a standard windshield since I didn’t have cameras or a heads up display to require an original OEM windshield and I gotta say I was very impressed that I was able to get a windshield installed on my vehicle that looks great and it was less than $300 out-of-pocket just paying cash and not having to go through insurance. Also, the technician that did the install was super professional and quick and took a really good job taken care of my car to make sure that he didn’t damage anything while doing the windshield so he gets a 10 out of 10 for that!