Safelite AutoGlass

I had a great experience with Safelite thanks to my technician, Tyler. From the start, he was excellent with communication—he kept me updated every step of the way and made sure I knew exactly when to expect him. He showed up right on time and got the job done quickly and efficiently. Tyler was professional, friendly, and clearly knew what he was doing. It’s rare to find service that’s this smooth and stress-free. Thanks again, Tyler—you did an awesome job!

The staff were very nice. My complaint is that they pulled my windshield out only to tell me they could not repair it due to rust on the pinch welds (not even that bad of rust) it could’ve been so bad for me if it wasn’t for my family to come get me from there. I just put in about $800 dollars into so I could pass inspection.. It isn’t right they can just take my windshield off and then say “whoops we can’t do anything to fix this have it towed to an auto body” I have a daughter I depend on that car to get to work and take my daughter to daycare. This was so bad for me and my family and I’m still not over it. But again the staff were very nice and polite. I’m just so frustrated.

So I took my car to Safelite Autoglass out in Washington PA cause I could get a real good price so it was worth it. Me and Kimberly Sue English-Harms got there at 4 o'clock and they said it will be ready at 5. So we came back at 5 and they waived me in. they found one little pinhole of rust in the corner of it and they said sorry, can't install a new one cause of insurance purposes. Thank God my wife was there or I would of been stranded. The big wig managers where there and seen it and shut down the job. They closed up shop and made me leave. I got a text to be there at 8:00 the next morning to try to cut out the spot and weld it with a welding rig, which I didn't really want to bother anyone. They said I couldn't put rust preventive and jb weld it to fill the void cause thier glue wont stick to JB weld (which is a lie cause I checked online) So we drove back up this morning. Only the tech was there and I leveled with him and said look man, we gotta figure out a solution to this problem. I got him to sell me a new windshield so I would already have one to come home and have somone put in.So I had to pull the car out, go get windshield glue, and tack the old windshield back in to get it towed home cause they won't tow your vehicle without a windshield. Made it home, Called a local shop in Wierton called All Glass they said bring it over, we fix what safelite can't fix all the time. As i drove over to there the windshield was creeking and slowly cracking as I drove so I had to go super slow, and passes 2 cops (thank God they where nice enough not to pull me over). All Glass got me in right away and it was done in a hour with no problems. So be warned, never take a older vehicle to a Safelite Center, it may get impounded! lol All for a WV inspection sticker.

Had a windshield replaced in my car back in June it started leaking in November. I took it into the Washington office to have them reseal it. They had sealed the windshield just fine but stripped my windshield wipers arm bolt and instead of telling me they tried to rig it back with some washers and a plastic lock bolt. My windshield wipers came undone on the highway in a down pour. I just had to have a mobile mechanic come out and rescue me off the side of the road. Going to cost me $429 plus a week without whispers as the entire assembly now needs replaced as it is all one unit.

Made a claim on the windshield of my ‘16 Fusion due to a chip that turned into a pretty bad crack, and these guys got the job done in less than 24 hours. I was able to schedule an appointment easily, they got me in the next day, and had my car done in just over an hour. Their staff is highly experienced and polite, and it shows in the efficiency of their work. If I could give them 10 stars, I would. Great place to take your car to if you ever need any window repair/replacement! Thanks guys!PositiveResponsiveness, Quality, Professionalism

I have so many wonderful things to say about my experience with Safelite. The customer service rep on the phone was amazing and so helpful! The technician at the location in Washington, PA was so nice. They had my car in and out of there way before I expected. When picking up my car, the person at the desk was so nice as well! All around a great experience and I cannot recommend them enough! This is a company that has trained their people or have selected excellent staff. Thank you so much for a great experience in a bad situation.