Safelite AutoGlass

What a terrible company! The repair they did on my Ford Explorer has two black pieces that go over the windshield after the glass is repaired. I was going down the highway about two months later, and one flew off.....which scared me, but also is concerning with the quality of the repair. Then, when I tried to call them to get someone to come out, their customer service line goes NOWHERE. It just says "sorry, we cannot talk right now". I tried to look up the shop that did the repair, and they only list the same 1-800 number that hung up on me. To go through the repair process online, I now have to request a completely new repair and go through insurance. All I need is someone to come out to make this right. I'm just going to go to Ford and get it repaired the right way! What a joke!!!

I have had two cars that I have replaced windshields in. One was done through the Safelite location in Fairfield Ohio. One was done by a competitor of theirs. That came to my location. The installation that was done by Safelite was of higher quality. I chose not to have Safelite come to my car. My face-to-face experience with Safelite was great. My only frustration with the process was you cannot get anybody on the phone. When you think somebody's about to answer the line just hangs up. I tried this process about nine times.

It is never fun to have a broken windshield. However, Safelite made it so easy to get it repaired. From their easy-to-navigate website for appointment booking, to their text updates on the day of service, to their amazing technicians, I could not have asked for a better experience. Jordan, the technician I worked with, was phenomenal! He was incredibly professional, kind, and did an amazing job! Thank you so much for making the headache of a broken windshield into such an easy and efficient process!!

It took THREE weeks and FOUR appointments just to get my windshield replaced. This saga truly was ridiculous. First appointment: They installed a brand-new windshield… but it was scratched. Second appointment: They no-showed me. No call, no warning..nothing. Come to find out whoever took the call to get their mess up fixed entered it as a drop off instead of coming to me, which is what was originally discussed. Third appointment: The tech showed up, ready to install a replacement, but lo and behold the new one he brought with him was scratched too. He even told me the last two windshields he’d tried to install for other customers right before me (that same day) were also scratched. I was told they do not get checked except only once when they arrive at the warehouse. That’s clearly a quality control issue, or poor transportation skills from point A to point B. To make matters worse, I called to speak to the general manager and was told I wasn’t allowed to. The manager I did talk to (Matt) was incredibly rude and offered nothing but excuses…blaming the warehouse and manufacturers instead of taking any responsibility. Not once was accountability taken. Fourth appointment (finally): They managed to put in a scratch-free windshield. The techs themselves were polite and professional, but the management and customer service were absolutely terrible throughout this whole process. This company clearly has serious operational and accountability issues. The fact that myself and my fiancé had to continuously move around our schedules to accommodate their repeated mistakes was extremely aggravating. I will never use Safelite again, and I’d strongly recommend others look elsewhere.

Trent was nothing short of spectacular. He called prior to coming to see if it was okay if he came out a little early, which I really appreciated, as then I knew exactly when to expect him. Not only do I think he did a great job on the windshield, he was fine with me standing there asking questions the whole time. He explained every step in the process patiently and thoroughly. I was really curious as to how this process works, and now, I know. Thanks Trent!

2nd try @ install (got text-part not in first time) 2nd time-Noon appt-waiting-told@12:30 no part-(no prev day text) & it may or may not be on truck 2-4pm Chose to uber home in case of “may not” Got call @ 2:40 install done. Rush hour -chose to uber back next AM. Mgr Matt E. said he would reimburse trip cost due to massive layoff & shutdown @ warehouse day of my appt.But they only paid me for one ride & refuse to pay for other. Beware-company may be going out of business & are not dependable. What would happen to you if install was bad? Hmm