Safelite AutoGlass

Came in to get a cracked windshield replaced. Had to show my car FOUR TIMES to a technician before it could get fixed. 1 time a technician came to my house, and asked me to bring it to the shop. OK, fair. I brought my car into the shop THREE SEPARATE times (40 min drive ONE WAY) to get my windshield fixed because the Safelight team did not stock the right parts to replace my windshield, and told me they were the only ones that could fix my windshield so I cannot take it to another shop. They kept screwing up, making me come back on 3 occasions, with NO APOLOGY or CONCESSION! Just a HORRIBLE EXPERIENCE - please STAY AWAY and take your windshield repairs to your local repair shop instead!! Moreover: Satellite then charged me $1600 instead of the estimated $600, AND charged my credit card TWICE! Just about the worst experience I could ever have for a simple windshield repair. Save yourself the headache!

We decided to go with Safelite since they’re popular and have generally high reviews. We called customer service to schedule an appointment and got a slot for 2 days later. We chose to go to one of their physical locations instead of having onsite service, which was about a 30-minute drive. But when we were just a minute or 2 away from the location, they called to say the replacement window had a crack and they’d need to order a new one, so they couldn’t do it that day. They told us they’d call back with an update in 2-3 hours, but we didn’t hear from them for more than 24 hours. The next day, they finally called, but still hadn’t ordered the new window. They asked if we wanted to proceed, but since nothing had been done yet, we decided not to continue with Safelite because they weren’t taking responsibility or addressing our concerns promptly. We then went with WindshieldHub instead and the experience was completely different. They made the process smooth and replaced the window the very next day.ServicesAuto side window replacement

I see their commercials on TV all the time. When my back driver’s side window was broken, I decided to call Safelite. I contacted the center in Valley View. The ease of scheduling an appointment was perfect. Straightforward and simple. The availability of a technician was also timely. The day of the appointment, the technician provided a time when he would be there. When he arrived, he wa courteous, friendly, and professional. He installed the glass and provided instructions to follow. It didn’t take a long time to replace the glass. Hopefully I wont have anymore windows damaged but if I do, I will call Safelite! I highly recommend their company.

We utilized Safelite's services today to replace a front passenger window. I appreciate the communication, from the start, in keeping me updated on the process. The tech, Fernando, arrived on time and was extremely nice and professional. As stated, it took about an hour for him to complete the job. In addition to the work completed, Fernando took the initiative to vacuum out our car. Our car was broken into and we still had alot of glass to clean out on the side of the seat that my home vacuum couldn't pick up. I so appreciated this gesture. I would definitely recommend this service/company. Hopefully you will get Fernando!

Terrible experience with this company. They do not stand by their product or warranty. Quite dismissive and rude when trying to speak about the issue over the phone. I freely admit that I was not my best self while speaking to whom I assume was a manager, as I was very frustrated over my situation. I would 100% encourage anyone to seek out another company for any replacement glass. Update: Thank you SafeLite for addressing my concerns and taking care of the issue in a professional and timely manner. Nate was fast, efficient and thorough. He patiently explained the process while I was most likely breathing down his neck. Very grateful for the outcome.

Drove 45 min there was shortly past the 15 min grace period but was told there was nothing they can do we have to reschedule I was there at 4:18 for my 4 o'clock appointment. And was told my appointment was going to be 1 1/2 hours when I have no passenger window it's just an installation extremely annoyed with the service so now once again the car now sits for 4 more days with a busted window This well be the last time I do any business with them the window is only 130 my cost which I'm sure there cost is cheaper. It's 550ish for this repair I don't see 400 dollars in labor for a passenger window on a small car