Safelite AutoGlass

Absolutely awesome experience! I was traveling from Albany to Buffalo and my window shattered on my way there. I needed an appointment as soon as possible because I needed to travel home and I was able to get an appointment the following morning. Collin was AMAZING getting my car done quickly so we could make a sporting event we had planned for later in the day. I highly recommend this location for your service needs!!

Such a seamless process and super helpful staff. I told Jamie at the front desk that I had somewhere to be in 3 hours and she was knowledgeable enough to know that my make and model of car would be a faster install which it was, 1.5 hours was twice as fast as I was expecting. Cody was also super professional helpful. He gave me a call to give me some pointers on things to be careful of for about the next week while the glue is still fresh as well as making sure he reinstalled parts on my dash in the same spot they were previously.

Not only do they come to your work/home to fix/repair your windshield bc someone is too lazy to clean the ice from their car before driving on thruway. They turned a stressful experience into a reassuring one by making it easy to file a claim and take care of the vehicle with little interaction. While the waiting room was stone cold I did get a free cup of warm coffee.

Safelite AutoGlass on Dick Road and Walden Avenue in Depew, NY is rated #1 in my book! From getting scheduled for service, to completion, they were quick to fit me in, kind and courteous at reception, and completed the replacement within an hour. I have had 4 vehicles within the last 20 years, needing windshield replacements, beginning with a van that was vandalized with an axe, both front AND back windows were replaced at my home that same day! I have never had a bad experience with this company, or this location, and will, for as long as I may need their service, call Safelite, and recommend them to family and friends. They're true to their word with what they do, give excellent instruction on what to expect before, during, and after their work is complete and you drive away. Heck, with so many instances I have needed Safelight... they feel like family; I can always trust these folks to take good care of me and my vehicles.🥰💯👍

When I arrived for my appointment I was told it would be two to three hours for the windshield replacement. It turned out they were right. I waited three hours. While waiting there I heard several people (also waiting) talk about there past terrible experience at Safelite including long waits; misaligned glass; black goo on the dash,headliner, and glass. My experience was just as expected and just as I was told by the service desk attendee. A long wait but I did not experience any problems.

These guys were great on such short notice. My windshield lost a battle with a piece of wood. Set up an appt through my insurance because nothing was available until 2 days later, but when I got there to drop it off, they got me in within 20 minutes due to a cancellation. The customer service was above and beyond, would recommend. Collin did a great job. Thank you all!!!