Safelite AutoGlass

Traveled 1500 miles to take care of a broken window on my deceased Father's auto. Repeatedly had Middletown Safelite try to alter appointment times and parameters. Repeatedly had to reschedule for a specific date and time that was first agreed upon. Was called two days before the scheduled appointment because of an inclement weather concern. Customer service, rather than even suggesting alternatives for rescheduling (after I explained my scheduling issues) told me and I quote "since you won't take what I tell you to, you can just take your business elsewhere because I am canceling your appointment". Absolutely unbelievable. I wouldn't do business with them if they were the absolute only place on Earth left. Last laugh is on them because my insurance company has multiple contracts with Safelite and is less than thrilled with their customer service (or lack thereof) as well.

My insurance company recommended this location to replace my Tesla model 3 windshield. When I picked the car up was told the humidity sensor broke and they didn’t have a replacement part, they would call when part arrived (no climate control in the vehicle until this part was replaced). Return for the sensor to be installed but this did not fix issue. After several hours of the technicians playing with it they finally said “we can’t do it, you’ll have to go to Tesla”. Tesla had the problem fixed in minutes. Save your time and go to Tesla directly this location lacks the training, knowledge, equipment and skill to preform proper repairs.

It was such a great experience! From the moment we stepped in. Carmine took care of us. He was so professional, polite and did an amazing job on my car. Most importantly, he paid attention to detail. I'm one of those who is meticulous about how the inspection/registration stickers are placed and they were perfect. While we were waiting for our vehicle, another worker I believe his name was Billy was very professional, and knowledgeable. He was very busy but assisted each customer with patience and excellent customer service. Well done Carmine and Billy. Thank you for your assistance!

Extremely impressed with this facility. I put my claim in directly through the website, they took care of everything with my insurance. The staff was extremely friendly and hardworking when I arrived. My vehicle was done very quickly and it was honestly like magic. I returned to a brand new windshield and all stickers/ez pass etc returned to the exact spots they were before. I haven’t been this impressed with the professionalism of a facility in a long time.

Called my technician and told that they could not come to my residence due to it raining for the next week. I have only one vehicle so was offered to make appointment next day. Took of of work to show for appointment and was turned away due to windshield never being delivered. I asked to as why it did not show and was told it was above the lady's pay rate to explain or offer any kind of compensation for my loss of time at work or the 30 miles I had to travel. Very unprofessional.

Highly impressed with my service this morning! The tech was awesome! My windshield seal broke and I had a water leak along with a cracked windshield! The tech was able to show me that the glue had disintegrated from my windshield and it had separated. The tech also put back all my electrical wiring from my remote start to my review mirror camera! The tech also installed my new windshield wipers that i brought with me! The women at the desk was top notch super respectful! I really appreciated my service!