Safelite AutoGlass

Used this service a few months ago for a cracked windshield and wiper replacement. They did a fine job with the windshield and the tech was nice. The issue was he installed my wiper incorrectly and it flew off when I was driving. Luckily no one got hurt or any damage was done. I was able to recover the blade that flew off my car and fixed it myself. I called customer service and it didn't feel like they were that sympathic. I wouldn't say they were rude but I felt unsatisfied by their response. They said they could have someone fix the blade which I already did. I was upset I paid you guys and then had to do the work. I did receive a text and email about them wanting to talk about my experience and the issue I had but they never sent the follow up to either the text or email. I waited these last few months to see if they did and since they didnt I decided to leave this review.

I had an amazing experience with Safelite! When my windshield cracked, I made an appointment through my car insurance company. Little did I know, my appointment didn't go through. But the staff was incredibly helpful and walked me through the process of securing an appointment. The technician worked on my car immediately and repaired my windshield in a matter of 15 minutes. Mind you this was 30 minutes before they closed for the day. I was so impressed with Safelite's speedy, convenient service and their staff's warm, courteous attitude. Five stars all the way! I'll definitely be calling them again if I ever need auto glass repair or replacement.

I had two cracks in my windshield from two separate events on West Klein on separate days. One small ding from a stone right in front of the driver side windshield (had it not been for the windshield, I'm confident the stone would have impaled my forehead and I wouldn't be here. I saw stone spinning and hit the glass as it was kicked up by an oncoming dump truck.) The second stone strike hit a couple inches above the dash...and propagated left and right about 3 ft within a couple days. ... time for a new windshield. Up front, the appointment confirmation emails from Safelite were problematic. My insurance company prompted these auto-emails. Safelite's nationwide call center couldn't find my appointment, gave me a false phone number for the Clarence NY location (phone rang without an answer nor VM option), and gave me the latest appointment. I received three appointment confirmation emails. One for Saturday after their Google-listed close time of noon. Two for a Monday appointment. The "edit appointment" links were broken as ive seen others report in reviews on social media. No phone number. Just useless email information. Friday, I received a new confirmation email requesting me to call a specific number to update my phone number. They told me the Saturday appointment time was set (despite their service giving me Monday). Aside from obvious technical issues that they completely ignored, the service was spot-on. Mahmoud got the job done in far less than expected time including calibration. I'll wait a couple days to see if anything is an issue whereupon I'll hose it down to check for leaks. Looks great. Lane-assist works as expected. Obstacle alert system works (I tested it by driving along N Forest just south of Heim Rd where there are two plastic reflectors on either side of a mailbox that have triggered my front end collision alert to sound perhaps 80% of the time, likely because the reflectors look like taillights to the system.) Glad my glass insurance covered this repair as it did last year's two-window smash from someone who broke into my vehicle. The latter repair was done by West Herr.

Safelite did a great job repairing my windshield nick. I called and was in the shop within the hour. The nick was fully repaired and the price was super fair. In addition, the staff was easy to work with and very friendly. I would return here at a later date if more work was needed.

Fast and friendly service, I was in and out in about an hour. Veronica at the front desk was great. There was an issue with my deductible with my insurance company and she spent about forty-five minutes on the phone with my insurance getting everything squared away. Highly recommend, will be back again if needed.

Preferred partner of insurance company where neither party will accept responsibility for ordering after market glass for a windshield repair. Recognizing make and model of vehicle, after market glass should have never been installed. Company wasted 4 hours of my day and returned vehicle without safety features working. Taking the vehicle to another company to properly complete the work. Do not recommend having work done here.