Safelite AutoGlass

The service was great! The technician that came out was not only professional and knowledgeable but friendly and nice as well. I appreciated that he let me know when he was coming. Even though my car is older, he still took great care when working which is greatly appreciated. The service rep who made my appointment was great as well and ever so patient. She was able to check my insurance (I was referred by USAA) to ascertain that I had a 0 deductible which made my day. There were numerous reminders that the appointment was coming up and a reschedule option if needed. All in all, I am very satisfied with the service and appreciate Safelite AutoGlass service professionals. I would definitely recommend to everyone!

I would absolutely recommend this business. At first, I was skeptical using Safelite and having a technician come to my home for the repair. The communication from the company was excellent. My technician Caiden is the absolute best. He was friendly, knowledgeable, efficient, communicated well and he was very professional. He was also very patient and thoroughly explained answers to my questions during the replacement process. I was blown away with the service and the installation of my new windshield. I highly recommend this company and Caiden as your technician.

I have used this particular glass repair/replacement twice now. First time for my wife's car covered by insurance and went to the facility. They had it done same day. Second time for business. I had accidentally gave them the wrong model name as well but instead of making me wait a long time or schedule a new appointment, pay extra, etc. They actually instead got the correct windshield and still completed the job on the same day for me without costing extra. Will not go anywhere else

Caleb, my tech, did an awesome job. Arrived at my house. Started right to work. The job was completed in a timely manner. Was very informative about the next week following the new installation. Highly recommend! Customer service was also extremely good! Due to weather and no available space in my garage I had to reschedule my appointment a few times. Which is on me. They did offer to have me bring it in. I declined that offer. So they worked to schedule me an appointment when the weather was better. 10/10

Safelite in Hamburg had no power during the time of my appointment but they still went through with my windshield change, were extremely kind and apologetic (even though power outage isn't on them, and it would have been totally reasonable to take down my contact information to reschedule), reviewed the entire order and procedure on a phone with me so I would know what they were doing and how long it would take, AND finished the job quickly and well. This is customer service at it's best, to be so kind and informative in circumstances where they would have been well within reason to not only turn me away, but to have been outwardly miserable in going forward with appointments without power or heat.

Stay away from this location! I’ve been back there 13 times! First time they cracked my windshield more! After it was replaced I had a massive water leak! Every time I went they said nothing was wrong! I even went to a I had to replace my door jam because I got water in it. They had me fix some gasket that my jeep do not need and now I have water damage that they are refusing to fix! The district manager, I talked to called me and the mechanic I went to a liar and told me him and his trainer that met me at the location was the best of the best, but couldn’t find the water leak. Finally after fighting with my insurance company in them, they had me go to the Clinton Road location who found the leak within two minutes!The two parts alone cost me over $300 and I get offered $150 that won’t even cover the cost of my parts and now the Damage! The manager at this location told me I would get a refund for the parts and get a loaner car to get my vehicle into the shop. I have electrical problems my radio turns up and down by itself, and my emergency brake system is shot because of all the water pouring into it!NegativeResponsiveness, Quality, Professionalism, Value