Safelite AutoGlass

I've been driving for almost 20 years. I've never so much as chipped a windshield. So when it happened I called Safelite. The person I talked to was incredibly rude. Then after they had my car for an hour they call to tell me the tried installing the wrong model windshield, so I have to miss a day of work due to their negligence. After that, about a week later a teeny tiny scratch approx 1"" long appears in the black outline of the windshield, when I call to get it looked it they say it must have been a rock and they won't fix it unless I replace the whole windshield again. When I did their survey and asked to be contacted because at this point that's obnoxious. I have been nothing but polite and understanding but I figured it's been long enough for them to reach out and that tiny scratch is now too long to fix and will actually need to replace the windshield so thanks a lot.

$700 appointment Paid for in advance and They never showed up! The appointment was set between 1p and 6p. We received the reminder email this morning with the name of the technician arriving and that was the last communication. Once it approached 5p we called the 800 number to confirm. The representative on the phone confirmed the appointment was still going to be completed. 6p rolled around and still no follow up or communication. Called around for the next hour trying to reach someone but their offices all closed at 5p according the website. Very disappointing and aggravating. Attempting to get refund for the service as we speak.

DO NOT GO HERE. Had my broken window replaced. Technician did a lazy job cleaning broken glass out of the window frame. This caused the new window to not go up/down correctly. It made a grinding sound from all of the pieces of broken glass left inside and it burned out the window motor. The motor broke an hour after the repair was finished. (My car is less than 2 years old) When I contacted safelite they claimed that they were not at fault and could do nothing about it. These people are not well trained and the customer service is awful. Spend the extra money and go to a dealership/ local auto glass place

Had warranty work, takes 5 hours for them to tell me my computer is broke and they can’t calibrate and to go to dealership in Feb. I go to dealer and they recalibrate no problem and lets me know safelite is always doing this to subaru’s. I paid dealer and have been getting ignored from safelite who is supposed to reimburse me. I have spoken to the receptionist who assured me their manager is going to give me a call and I never receive the call. It is now middle of march without one word from the manager. This has been terrible service and I would not recommend anyone to go here, I only did because my insurance company made me thru the claim. I am out of options and patience.

Had a huge crack in my windshield window and made a an appointment through the GEICO app which was REALLY EASY..went in on time soon as I got there. Guy at the desk told me it was gonna take about an hour in a half to two hours..but needed up being about an hour in a half. Actually got the email about when it was going to be done which was cool too! Once job was completed, technician was nice and approachable! Only down side was I wasn’t able to wash my car which I was planning on to cause it was such a nice and Sunny day outside..which also okay. Just know you can’t wash your car for about 24hrs and or two days.. Not sure what else they do there besides fix windows on your car but I would go back for glass related services. Thank you Safelite!!

Got a chip on my winsheild and a few weeks later probably about a foot and a half Crack from bottom to half way up. Called insurance since I do have glass coverage. They asked who I'd like to go to. Stated safelite, since they filled a previous chip. They called right away to schedule an appointment, got in opening this morning 9/26. Dropped car off gentleman was very kind and pleasant. He gave some pointers like no car wash for a few days and gently closing the doors. Was great to work with. As of right now glass looks great!! Very pleased with service!PositiveResponsiveness, Quality, Professionalism, Value