Safelite AutoGlass

Had appointment for 9am, and quoted 90 minutes to replace back window of Subaru. Took 70 minutes (10:10am) just to get vehicle into service bay. Now 11:30 am and still unfinished. Why set appointments when not able to start at specified time ? Don't set time frames you cannot adhere to. Some of us have other pending obligations and schedules that rely on our promptness. We rely on correct time-frames, no allusions. Staff are courteous and professional, though overestimate their abilities.

Safelite had trouble verifying my insurance so I had to call the insurance and get that all taken care of. That really wasn't a big issue, but I picked safelite because they claimed to do all of the insurance stuff for you. I dropped my car off and they worked quickly to repair my windshield. The thing that I didn't like was that the technician called me to tell me my car was done. He told me I needed to be there in 20 minutes to pick it up because they were going home. This was at noon on a Saturday. I told him I was 30 minutes away and I couldn't make it in 20 but I could be there soon. He insisted I pay over the phone and asked me to bring a spare key to pick my car up because they were going to lock my keys in it and go home. I told him that it wasn't convenient for my mom to drive to my husband's work, pull him off his job to get my spare key. He told me that they would leave the door to my car unlocked and would leave they key under my mat. That is what they did. I got an email that said my car wouldn't even be safe to drive for another 42 minutes. I could understand if I was being inconsiderate and making them stay late after their closing time. I felt like they just called me mid day( when I selected all day drop off) and told me to hurry up because they were leaving no matter what. It was really poor customer service. They had a sign on their door that said they were not responsible for damage to cars left in their parking lot ,so if someone had stolen my car, they would not be held liable even though it wAs clearly not my choice to pick my car up that way.ServicesInstallation, Auto windshield replacement

why do you need to give your information just to get a quote? What happens when I would decide to go to a different place to get my windshield? Then now you have my information and I don't want you with it because how do I know you won't use it for your own purposes or the information gets in the wrong hands. I know you are a good company but I just wanted a quote The vehicle is not mine so I can't just give information. People have made it hard nowadays. It's like it takes a act of congress to get some information

This is Laura Applegate. I took our family car here for a small spider crack repair on 8/4/2025. I had a 9:30am appointment. I took my baby with me as I did not believe it would take over 30 minutes to address. From my experience at that appointment, they take about 3 times as long as they say to do something. The guy took my car into the bay at around 9:30, and then he went into his office and for the next hour it seemed like he was doing nothing but talking on the phone with people, and honestly from listening in it didn’t seem like work conversations, just him complaining about people with someone. Make sure you have a way to get elsewhere or don’t have anything time-sensitive scheduled after the appointment time. For instance, if your appointment is in the morning, expect to be there all morning, even if it’s for repairing/sealing a small crack. Also, there is road construction blocking the entrance on one side right now so expect to have to navigate around that. They were not slammed when I went in and they still took quite a while. Overall the repair looked fine in the end. I took it there because our insurance covered it, but based off the time involved I kinda wish I’d just gotten a kit and did it myself.

Have to drive I-49 to work and back so my windshield had 3 direct strikes. One of which proceeded to crack along the upper part of the windshield. Finally had to make the decision to fix it while at work. Safelite automatically came to mind. Called to schedule the day. Tuesday morning Micheal reached out by phone that he would be our tech and gave us a window of 1-2:00pm. He was there by 2 and done by 3. Great service! Will use again if needed and highly recommend. Thanks!

I highly suggest going to another glass shop. When I called to get an estimate on glass that needed to be repaired it was a nightmare experience. First, getting ahold of someone is not easy. You have to answer the questions perfectly to actually be connected to an agent whether you call the 800 number or the 479 number. Twice the AI help bot (automated) hung up on me because I didn’t answer the questions correctly according to the bot asking me the questions. Second, once I was connected the lady who was getting my information got my license plate wrong three times despite me reading each letter and using a corresponding word (A as in Alphabet, V as in Victor, etc). It wasn’t a big deal but I have to add this in the review. Third, after she received all of the proper information she told me she would email me the estimate. Great, I then asked when I should be expecting the e-mail and she responded with a “ugh” followed by a silence for about 45 seconds until I repeated the question. She said “due to high volume of customers you should expect it later today” Well guess what, the quote never came via e-mail. Checked my spam, trash, etc and she simply didn’t send it. With an attitude like that I wasn’t surprised I didn’t receive the e-mail. Fourth, Safelite was the most expensive out of the companies I called for an estimate. You’d expect top quality service for expecting a customer to overpay for glass. Avoid these people. Had I offered to pay on the spot she would have definitely taken my money but since I wanted a estimate e-mailed to me so I could have a record of what I was going to pay that apparently was too hard to do. Thanks for wasting my time, being extremely unprofessional and lying to my face. I’ve used Safelite in the past for repairs & there has to come and replace the glass because the seal was bad, the glass installed has a chip & the installer put my rear view mirror way off center. Should have learned my lesson the first time and definitely will never use or recommend this company to anyone.