Safelite AutoGlass

The technician who ultimately installed my window did a great job. But that was my 4th appointment. Very unsatisfied with the first 3. The 1st time a different technician said he didn’t have the right parts and they didn’t have them in stock. He said someone would call me back to reschedule. They didn’t. I waited 3 weeks and then called them and found out that they had instead canceled my appointment and nobody was ever going to call me back. They canceled the 2nd appointment but at least had the courtesy to call and let me know ahead of time. The excuse was they still didn’t have the right part, even though they had several weeks to get it after the 1st appointment. Nobody showed up for the 3rd appointment. Nobody let me know that they were not going to come. Nobody called to apologize for not showing up. Very poor service.

I picked up my new truck from the dealer on Friday and when I was on my way home my windshield was struck by an errant golf ball off of the public golf course and was completely destroyed. I was crushed, I couldn't even get my truck home from the dealership without it being damaged. I found one Safelight in town that had one available appointment for the next day, and it was a drop it off and we'll get to it sometime that day appointment. Not an ideal situation for somebody as aggravated I was at that moment about my new truck getting damaged. I was the first guy in at 8:00 a.m. when they opened, and the guys there were really friendly and super nice and brought my mood up a lot. When the first appointment scheduled that morning showed up they immediately called his tech up and they had him taken care of and unbelievably efficient manner. I was impressed, but a little bummed knowing that if they ran that tight of a schedule I probably wouldn't see my truck until 5:00 or 6:00 as promised. The business was really clean and really well kept in appearance. My wife picked me up and I went home to Stew some more over my damaged brand new vehicle. By 10:30, I got the call that my truck was done! They had handled the insurance claim and all I had to pay was my deductible of $100. The work was done perfectly, the broken glass had been cleaned out of my truck, and they even washed the rest of the windows. I'm whole again, thank you staff at Safelite on Jefferson!

Horrible horrible service. Stay away. I scheduled a mobile repair to replace front driver's side and passenger side window. I was quoted and paid $573.17 by credit card. First appointment, the technician showed up after 6:00 PM, after dark, with the wrong glass. I rescheduled and the technician didn't show up. I rescheduled again, and the technician called and said shop still didn't have the glass. I was finally able to speak to shop manager, Victor. He Safelite would "make it good." I rescheduled again. Safelite refunded the $573.17. The technician showed up and installed the glass, but botched the job. Neither window worked appropriately. The technician said that we would have to take the car to the shop and Victor would call to schedule a time. He never did. I then left two telephone messages with Victor, which he did not return. I gave up, and took the car to the dealer. The dealer informed me that the Safelite technician had damaged the internal mechanisms for the windows, which I am now having repaired for more than Safelite quoted to replace the windows. To add insult to injury, Safelite charged my credit card $843.50, for this botched incomplete job. I am challenging the charge of course, but I've spent hours dealing with this mess. If you are in the Albuquerque service area, I strongly recommend you do not use Safelite.

Had a "drop off" appointment to replace a windshield. Car was to be dropped off before 9:30am per the appointment but we took it in at 7:30am to give them more than enough time. At 3:30pm we stopped and the car was "next in line". We head home and then came back at 5pm(when they close). Seeing the car still hasnt went back we run a few errands. At 5:45 we return and waited as the work was to be completed in 15-30 minutes. Finally left at 7:10 pm...... 20 minutes shy of 12 hours from dropoff and 2:10 minutes of waiting in person. First car there.... last to leave. Welcome to safelite. I almost feel like their "drop off" option penalized me as 1)i still waited the full time as if we booked an appointment and waited in person and 2)felt like our car was purposely passed up in lieu of those waiting in person. I regret using the app to prepay as i would have argued a discount due to the inconvenience. Staff was nice enough but was dissapointed that nothing was done remedy the situation. I'm sure their staff was paid to work after hours but felt something should have been done for purposely being put to the end of the line all day. I would theorize that is I waited in person at 9:30am that service would have been completed prior to 7:10pm. Only saving grace is we did not have anything scheduled that evening which could have been the case because who would honestly would think that they'd need more than 6 hours to complete the work. Quality of work is to be determined as it was raining and dark at pickup. Flashlight review at home found the cowling may be messed up. Went back and forth on posting a follow up but felt the people should know. After getting the vehicle home here were the other issues 1) missing clips on the cowling 2)damaged drip weatherstrip on roof 3) without consent they broke and glued back the rearview mirror cover. However these idiots did not wait until the glue dried and it dried into the rearview mirror assembly which cost me $80 and almost $700(parts only) because if it nearly broke the assembly during removal. Luckily the clip that got glued into the assembly broke off from the cover and i was able to cut the clip out. Im lucky this is only a 4 year old vehicle, anything with age would have resulted in breaking the whole piece. I lucked out and repairs to their work has been only around $250. Given all they extra time they took on this i would loved to have been given a shopping list to round up the parts to do the job right on my dime. Would have been much easiler than having to go back and deal with their botched repairs. What drove me to update this is those idiots left their mifi in the car and i found it last week under the seat. Not much they did right in this install. I guess im luckly the windshield hasnt fallen out...... yet.....

Had to rearrange my schedule to spend the night in ABQ so I could go to the Safelite since there isn't one where I live. After being bombarded by reminders from Safelite regarding my upcoming appointment, I arrive for my scheduled appointment only to be told that my windshield had not been ordered and they had no clue when it would arrive. It has been 3 weeks and I haven't heard anything. They sure want you to be there but what about their accountability? As a side note, when scheduling I selected the option to upgraded and pay extra (out of pocket) to get a (OEM) original manufacturer equipment equivalent windshield. The reason I did this is because the original windshield on my new car lasted 5 years but my last Safelite (OEE) original equipment equivalent didn't even make it 😞 9 MONTHS before needing to be replaced. Maybe just bad luck but I am guessing it isn't a good equivalent?

Do not use Safelight Auto Glass. I had 2 appointments for 2 separate vehicles (same brand), same time, same place. The Technician was friendly enough, he completed 1, but wasn't comfortable enough to do the 2nd, he didn't bring the the proper tools and I would have to bring that vehicle to the shop. He also told me that he would have the manager contact me that day. 3 days later I still haven't heard from the manager. On my 1st vehicle he broke the clip holding the side piece around the glass, telling me it was already broken. But don't worry, the other 2 clips will hold it in place. Also, he left left RTV on the glass and failed to put the water channel guides back in their proper position. In essence, not a happy customer!