Safelite AutoGlass

I showed up for my appointment at the Santa Fe location promptly at 9:30 as requested by multiple texts and emails after I made my appointment. The receptionist told me that the glass had not come in on the truck that morning. I did not get a call about this and had scheduled my morning around dropping the car off and getting a ride. I was asked to leave the car there and hope the glass came in on the 1pm truck. I was assured that they would call me either way. Fortunately, I decided to take my car until I got a call. I never heard back from anyone. I tried calling multiple times that day to spend long waits on hold before always only reaching a call center. Apparently the Santa Fe location “does not take phone calls”. I was told by the call center that they would email the manager and have him/her get back to me. That was last week. I have not heard back, and still have a broken windshield. I’m going to have to use an Albuquerque location, which is really inconvenient. I hope Safelite Corp. will find a more reliable shop to put their name on in Santa Fe. I don’t trust these guys to work on my car after this experience and reading other reviews. What a shame as Safelite at different locations has been truly excellent for many years.

The work is first-rate — no doubt. The only reason this is not a five-star review is because I got up at 4:30 a.m. to dive 116 miles from my house in Red River to drop my car off at around 8:15 a.m. I had to Uber or walk around Santa Fe while my car sat there MOST OF THE DAY and I didn't get my car back until around 6:40 p.m. Meanwhile, another customer — who brought his car in at 3:30 p.m. — got out at the same time. I get that Subaru's are super complicated, but what is the point of a 7:30 to 9:30 a.m. appointment if my car was gong to get bumped to the end of the day anyway?

Horrible experience! Do not get your auto glass repaired/replaced here if you have an option. Installer made a mistake, refused to correct it. When the front windshield cracked two months after the shoddy install, they refused to perform warranty work, stating that they only offered a 30 day warranty for all work. So much for a lifetime glass guarantee, as long as I own the vehicle. Now I think know why they charge twice as much as Speedy glass - they needed two windshields to replace my one broken one. Had to go down to Albuquerque to get the warranty honored. Never shop here! I sure as hell won’t be back.

The replacement of my 2024 Subaru Crosstrek passenger window took 6 hours due to “issues with auto pinch sensor”. I was even sent to local Subaru dealership in Santa Fe to ameliorate the situation, but they made it very clear that there was no issues with anti-sensor. The tech is finally able to replace the window without it automatically rolling down. I then take my vehicle back to Albuquerque where I live and come to find that the passenger door is now not able to open from the inside. Overall, this process took way longer than it should have and now I have to return to Safelite to have my passenger door handle fixed. What should’ve been a simple replacement of my window ended up being a six hour ordeal and now I need to go back to Safelite because of issues with my passenger door.

Santa fe safelite were super Professional!!! I had a rock chip on my classic car it was repaired great.I had a Windshield molding that wouldnt stay in place,and just loved to come out while driving constantly.I told the manager about it,he took the extra time to get the problem fixed.I can drive my classic now with out that moulding coming loose.On top of that it was no extra charge! He told me to bring it back there if i had any troubles with it.I sure will. The whole experience was excellent.Thank you

Safelite Research department needs training on how to use the VIN to ENSURE they have the correct windows. I waited for over two MONTHS to have my windows done and then was forced to drive over 100 miles each way to have the work done! I am NOT impressed with the overall Safelite experience at all and will provide this feedback to USAA who also forced me to use Safelite. The technician however was good and did accomplish the repairs while I sat in the waiting area for 4 and one half hours.