Safelite AutoGlass

Have had nothing but bad luck with Safelite. Twice now their call center has caused me issues. The first being they canceled my appointment and I had to figure this out after driving 3 hours to the shop and learning it was canceled. The second time, I called the call center and they told us the windshield in our vehicle had been replaced and just needed calibrated. Said it would be done within the hour after I called. When I arrived at the shop my vehicle had not been moved much less touched since I dropped it off as soon as they opened. Will not use safelite again. UPDATE: So after my wife finally got the windshield in our vehicle replaced the next day the dash camera fell off the windshield. She took it in to get it put back on and this office just gave her tape and told her to fix it. Customer service here is absolutely horrible!

I would like to commence by acknowledging the courteous demeanor of your staff. Regrettably, my overall experience has been far from satisfactory. I engaged your services in an attempt to recalibrate my 2020 RAM Rebel 1500, enlisting the expertise of three different technicians, which, despite a considerable amount of fuel expended, proved to be fruitless. Furthermore, a component of my service request included the replacement of my windshield wipers, which were functioning adequately at the time of service initiation. The gravity of this situation came to the fore last Thursday when my son's eight-year-old football practice was canceled due to a thunderstorm. On our way back home, we encountered a heavy downpour on a busy one-way road with no available turn-offs. In this precarious situation, I attempted to activate my wipers, only to discover that they were non-responsive. This unforeseen malfunction led to an extremely unsafe and distressing situation for my young child and me. In light of this incident, I promptly reported the matter on the following day, Friday, to your customer service department. Regrettably, I have yet to receive any form of response or acknowledgment regarding the issue. What initially appeared to be a straightforward and convenient resolution has transformed into a highly stressful and unsatisfactory experience. I implore you to promptly address and rectify these concerns to ensure that your customers receive the high standard of service they expect and deserve. Your immediate attention to this matter would be greatly appreciated.

2 times in 2 years they scheduled an appt for a windshield. Then, at the date and time of the appt, they say they have no appt scheduled and cannot do the work. When it happened once, it was a fluke, now, the second time, it's a way of lessening their work load on purpose. I had my window replaced last week, I needed a new appt because the top of the windshield leaked so bad, water just flowed in without any restriction and ran through all the electronics in my truck. Now I wish I had not tipped the installer or gave him a cool drink as it was a hot day. This warranty repair will be the last repair safelite ever does for me or my family. They are truly awful. My girlfriend had to have 3 windshields put in her f150 before this shop actually got one in that worked. That's 3 days off work, 3 days of vacation time gone, and I've wasted 2 myself already. Do not use this shop or safelite, you will live to regret it. They play games, tell you that you have an appt, then no show, then if they do show, they do terrible work that you will have to keep going back to have warranty work done. The very worst possible experience with this shop twice for me, and 3 times for my girlfriend. Lesson learned, this isn't a one time incident, this is how they operate all the time. RUNNegativeQuality, Professionalism

The assistant manager Daniel and my technician Andres were top notch. They communicate well with every update they complete. They are very well spoken and respectful. During the installation they came across some problems with their calibration equipment and were very good about explaining the situation to me and keeping me updated, all the while maintaining their composure and finding an alternate solution. In the end the new windshield looks great. My wife did notice some light finger stains on the door panels and side moldings, but given the troubleshooting they had to conduct, I personally think they easily overlooked the stains. Overall very pleased with the service and experience.PositiveResponsiveness, Quality, Professionalism, Value

Let me just start with the fact that I have never been to a Safelite before. But if I ever need glass replaced, I'm gonna make sure to come back to this location, I had paid online to get my front windshield replaced which was super simple by the way, and showed up for my appointment and opted to sit in the waiting area which had coffee, snacks, and water for those waiting inside, But the biggest thing for me was how kind the workers were and I mean all of them they all were helping customers and doing their best to make sure they were happy and taken care of, as I was waiting for my car to be finished the guy at the desk kept checking on the car for me and giving updates on how it was going and the quality of the install was Great and speedy especially considering that they were really busy (apparently some kids went around breaking people car windows with bb guns) but they still made the effort to go and make sure every customer was taken care of and that the genuinely cared. So 100 percent without a shadow of a doubt they deserve a 5 star and all of those workers deserve a Raise!!

Updated complete experience. It was a Quick repair for my chipped windshield. They were friendly and able to accommodate even though I was late due to traffic and the sign on the building is for State Farm, not Safelite. I had a sneaky billing surprise. I had a quote for $154.23. To fix 2 tiny rock chips. The repair looks like wax dots on the windshield. Safelite had deleted the discount and charged me $170.41 without telling me they changed the price or decided not to honor the very small discount. They couldn't print the receipt. I was told. I called when I found the emailed receipt. I was polite and explained the difference in price. The lady said she messaged the manager and it would be 24 hours for the credit to process. I thanked her and was Thankful for good customer service. I received my credit card statement with the full $170.41 charged and no credit issued. Safelite does not honor their discounts or their word apparently. I replaced this windshield at the same location (2018) and paid less than $240 for the entire windshield. They charged $170 for 2 chips the size of an eraser head, combined. It's obvious a repair was done and looks like a dead bug that will not wash off now. Pay for your service upfront and make sure they honor their discounts at the Coors and Paseo location. They apparently are not an honest business that keeps their word. Calling doesn't seem to make a difference. Repeat customers do not matter.