Safelite AutoGlass

Was so happy with everything from start to finish with my windshield service. Booking online was so easy and convenient. I thought I needed a repair, but the tech who came out (John) notified me it would need to be replaced due to the location and progression of the crack. He was so kind and professional and had my replacement appointment set up for me within minutes! Anthony came to do my replacement and was so kind and professional. He was under on his time estimates, had everything looking incredible when it was done and answered every one of my questions with care. This was my first time using Safelite. I was dreading the hassle of getting my windshield fixed and the whole process was so simple and the techs were incredibly nice and knowledgeable. 10/10 would recommend! Thank you!

Never had a worse experience with a car repair shop in my life. What started as a simple windshield replacement turned into an infuriating, time-wasting disaster. I originally booked a mobile repair — perfect, they’d come to me. Except two days before, I get a call saying they won’t come to me after all, and I have to bring my car into the shop instead. Annoying, but fine — I rearrange my schedule and push my appointment back two more days so I can get there. I drive 20 minutes to drop off my car. Two hours later? I get a call: “Oops, we cracked your new windshield. You’ll need to come get your car and come back next week.” Unbelievable. But I give them another chance. They reschedule me for the following week, saying the repair will be done “sometime throughout the day.” I show up at 9 a.m. as instructed… and a guy with the biggest, smug smile tells me I missed my appointment and have to come back another week later. Apparently, they quietly moved my appointment to 8 a.m. without telling me. This place doesn’t just mess up — they seem to take pleasure in dragging out your repair and wasting your time. Zero accountability. Zero care. Zero professionalism. Avoid this place at all costs unless you enjoy chasing your own tail while they laugh in your face. Spend your money somewhere that values your time and business.

If I could give this location negative stars, I would. A rock hit my windshield and we went through insurance, so they sent us here. It was easy enough to get an appointment, HOWEVER, after having my car for an entire day, they called to let me know it was ready but they INSTALLED THE WRONG TYPE OF GLASS. They were unable to fix it because it had to settle first. Not ideal, but shit happens. I dropped the car off the night before, didn't hear back, COULD NOT GET ANYONE ON THE PHONE. Finally someone replied and said that at 4 pm they didn't even know the car was there and it wasn't even started yet and might not be ready until tomorrow. This is where I have a problem. My husband is in sales and needs the car, we have 2 young kids with camp schedules and I have a job. They messed up not once but now twice and act as if we are the inconvenience. DO NOT USE THIS LOCATION.

Made an appt on line for July 5th , to have my windshield repaired. Showed up at the shop for my appt. They took my keys, came back 5 minutes later, "the windshield we have has a crack in it." I get it, Things happen, so I make another appt for July 17th between 8:30- 1:30 for Safelight to come to my home and do the repair. July 17, 7:45 am, I get a phone call , "Sorry, we need to reschedule, the windshield we have in the shop has a crack in" , I respond thats funny, thats what happened when i was in the shop , The guys says "oh it probably the same one" and yells on the phone to another person in the shop to "order 2 windshields" for my car. Again I reschedule the repair for the 3rd time , again at my home, for July 30 between 1:30-5:30 pm. On July 30th At 5:15 pm I get a text that says "your appt has been rescheduled for July 30th. Third time was not a charm. So I spent the entire month of July trying to get Safelight to repair my windshield. On July 30th at 1030 I cancelled the appt. It was so much easier to go to the dealership, which is what I should have done in the first place. No my dealership did not go through the insurance but it was much less trouble to submit to my insurance and get reimburse than the aggravation of 3 cancelled appointments.

EDITED my 1 star review: While I am disappointed I didn’t have a car to use for days due to the distorted windshield they initially installed I am happy to report that Justin (the manager) was sincerely helpful. This time around they sent a MUCH more qualified tech (Joseph) AND a nice OEM windshield. I do hope they speak with the assistant manager and brush her up on good customer service practices. An apology would have went a long way. My advice is to request an OEM even if you think that’s what you’re getting. And do look it over thoroughly before they leave. (Previous Review) The windshield they installed is wavy. Too dangerous to drive. Trish (the assistant manager) offered no apology and no quick replacement, in fact she hung up on me (twice). I told her how dangerous this was and that they basically ruined my car and I need it done soon. Surprised the tech didn’t see the major distortion waves when he drove it. He didn’t say anything about it until I pointed it out. P.S - Did not use an OEM windshield even though when I booked the appt online it said that’s what I’m getting since I’m paying out of pocket.

When I got home I noticed the roof molding missing, I went back to Safelite and told them about it. After a minute on his computer he shows me a “Pre inspection” photo of the missing molding, Now it’s absolutely possible it could have been missing but I’m a pretty observant person and never noticed it before but noticed it as soon as I pulled in my driveway. I sat in the lobby the entire time you would think they would have pointed it out to me? According to Toyota that piece of molding has to be popped up in order to replace the windshield. So there’s a chance they popped it broke it took a picture and claimed it was already missing? Luckily it’s only $107. But my advice would be to go over your vehicle prior maybe a quick video.Like I said it could have been missing but feel like I should of had it pointed out to me instead of having me finding it later. Otherwise I have no issues with everything else.