Safelite AutoGlass

I recently had a windshield replacement done on my Jeep Gladiator, and I couldn’t be more pleased with the service. From start to finish, the experience was professional, efficient, and exactly as promised. My technician, Brian, was excellent. He called me two hours before my scheduled service window to check if I was available earlier. Although I wasn’t able to meet him before the scheduled time, he was completely understanding and friendly, which I really appreciated. When he arrived within the scheduled window, he worked neatly and efficiently, completing the replacement in about one hour. He also took the time to explain that the replacement glass being used was not the original Gorilla Glass that came with my Jeep but rather a standard OEM glass. I really appreciated his transparency, as it allowed us to make an informed decision. Ultimately, we opted to go with the OEM glass, and the installation was flawless. Overall, the service was timely, professional, and well-executed, and I would definitely use them again for any future repairs. Highly recommend!

I recently had my windshield replaced by this Safelite location. While the windshield replacement itself went smoothly, I was really disappointed by what happened with the trim afterward. The tech put the trim back on even though all the clips were broken. He didn’t mention this issue, even though it was something I could see clearly—and I’m not a professional. One of the trim pieces came off on the highway, and it was a close call. It could have easily flown off completely, potentially causing an accident or damage to another vehicle. I would have been held liable if that had happened, not Safelite. This felt like a serious safety issue and one that could have been avoided with better training or communication from the technician. While I appreciate that they cover the cost of materials, Safelite needs to do better in training their techs on proper reinstallation and safety standards. This was not the experience I expected, and I hope they improve their standards to avoid putting others at risk.

Outstanding Service at Safelite AutoGlass – East Brunswick, NJ Today I had an incredible experience at Safelite AutoGlass in East Brunswick. My rearview mirror on my Toyota Camry had fallen off, and after not finding any clear service options on their website, I used their chatbot. The bot suggested I walk into the store to get help. I was a bit hesitant since I went around noon (right in the middle of lunch hour), but I decided to give it a shot. To my surprise, the gentleman at the front window was extremely helpful. Even though he mentioned they don’t normally handle rearview mirror repairs, he didn’t just send me away. He stepped out of his office and walked with me to my car. He explained exactly how I could fix it myself and told me what kind of adhesive to buy. As if that wasn’t generous enough, another team member overheard and kindly offered to fix it for me once he finished his current task. I waited no more than 15 minutes, and just like that, my mirror was securely reattached. The most amazing part? They didn’t charge me a cent. Yes, it was completely free. In a world where customer service often feels rushed or transactional, the employees at this location went above and beyond—demonstrating genuine kindness, professionalism, and passion for their work. I’m beyond grateful and HIGHLY recommend Safelite in East Brunswick. These are the kind of good-hearted professionals you want to do business with.

I tried calling your office twice to find out if you have a particular windshield in stock. Your auto-response phone operator is absolute crap, and I couldn't get around it to speak to a human about my question. Resposes like "other" or "continue" did not lead me anywhere. Your website didn't give me the answer I needed, and was the reason I called. If you tell me it's company mandated, then install a new phone line. Trash your automated operating system, and hire real people (they tend to come with blood and a soul) for customer service. Kthxbye.

We had a very good experience with East Brunswick Safelite. We had to come earlier than scheduled as having medical appointment late of the morning. Even though they were able to accommodate us and our windshield was replaced in no time. The service was great, everybody was so nice and courageous. The office and waiting room were clean and inviting. Nelson did a great job and our new windshield looks better than new. Brat, his boss has a very good sense of humor and very friendly. Thanks Safelite for saving our day!

Our Subaru Impreza had a cracked windshield and scheduled the appointment through their website. Our car insurance directed it to their website so it was very easy to get this repaired. Since we have the eyesight, it also needed calibration of the cameras. If it wasn't for the insurance id be looking at 1300. Got there early and waited instead of leaving. The waiting area has multiple chairs, big windows overlooking a Chick-fil-A just being built. They have a TV, Free WiFi and coffee/tea. The job was completed in about 2.5 hours and the Technician Michael went over the warranty, dos and don'ts with the new windshield and was knowledgeable on the questions I had. I reinstalled my dashcam and started to leave when I noticed the eyesight warning ⚠️ was on. Michael came out to inspect and found the wire was in the way of the camera. Had a good laugh at my error. In all would definitely recommend Safelite for your auto Glass replacement.