Safelite AutoGlass

I had my windshield replaced by Safelite a few years ago and installation went fine. I was happy with it (especially the convivence) so when I needed it replaced again I went back to them. Tech Elijah came out to my work to install this new one. He was very polite, professional, and did a great job! After driving my truck I noticed it seemed more quiet than the previous windshield. The windshield itself is nice and clear and free of any scratches. If I need another replacement in the future I'll ask for Elijah again. Thank you sir for a job well done!!

Terrible, missed appointment, no calls. Scam service. One quote, then try to sell their glass after quoting OEM. Lie about their service & product. On and on. I DID NOT FALL TO THEIR SCAM. BEWARE!!! Call your insurance agent and report. I did and I wasn’t the only one. Plus all of their silly upsells are junk. They prey on you not knowing what is up. Next call goes to the insurance commissioner. Please help yourself and protect your investment!!! I would give 0 stars but system doesn’t allow. Imagine that, LOL.

Started out with a dime size ding. Took it in and the windshield ended up cracking to about a foot in each direction from original center of impact when they tried to fill it. Had to make another appointment to get the windshield replaced (a 4 hour appointment). The people there are friendly, professional, and answered all of my questions. The new windshield seems fine (no cracks or dings)...it just sucks to have gone in for an initial free repair (insurance covered) to then have to pay $850 for a new windshield ($1k deductible).

Scheduled an appointment for Thursday 6/25, wife took off work and technician did not show up, call, or text. Now they've automatically rescheduled for Monday 6/30 which does not work. Getting the run around from the national call center and when I call the local number it just goes to a virtual assistant. I've now spent 30+ minutes (and counting) of my time today trying to reach someone that knows anything. It appears they respond to reviews so maybe this will get them to contact me. Will update review if they somehow make this right, but at this point I don't recommend using Safelite if you're in the Omaha area.

Amazing customer service. Exceptional communication, amazing job installing the glass and cleaning up all the glass. Overall, extremely satisfied. Have used Safelite in the past and I will definitely be using them in the future if I need them due to their exceptional customer service and service . I was able to get an appointment same day. They came out to me, had amazing communication when they would be there and an amazing job on replacing my window. Couldn’t be more happier. I recommend them to other.

We went in for a crack in our windshield that the employee was sure could be fixed, unfortunately it wasn't able to be. During this visit the service tech was nice, helpful, and honest but the office staff was very rude. We tried to schedule a time to get the windshield replaced but never heard back, and when we tried calling back apparently the person we spoke with had completely screwed up the appointment and our account so all of the information had been lost. The new person took everything down and said they would get back to us about the appointment and never called back. So the work they did seemed fine, but dealing with the office staff wasn't worth the hassle.NegativeResponsiveness, Professionalism