Safelite AutoGlass

Safelite Auto Glass is my go-to glass repair/replacement shop. I’ve done business with Safelite in Oklahoma and in North Dakota, both providing professional and quick service. They also provide at home services IF you have the ability shelter your vehicle from the outside elements. The only hiccup I’ve experienced was with my wife’s newer vehicle, at the ND location. The technician that confirmed her online appt didn’t research the fact that the replacement windshield had a sensory device attached. We didn’t find this out until the day we delivered the vehicle. The correct windshield had to get ordered and it delayed the replacement by three days. Minor oversight IMO. I’d still recommend them!

I took a rock to my windshield and the crack was close to the maximum size that can be repaired. Jesse was nice enough to take a look at it so I would know if I needed to schedule a chip repair or a windshield replacement. I was lucky and it can be repaired, they got me in the next day, and the repair looks great! As with all glass repairs the cracks don't completely disappear but the integrity of the windshield has been restored and the cracks shouldn't expand. If the repair fails they will credit the cost of the repair to my new windshield. They also cleaned all my windows and vacuumed my floor mats. They were friendly and helpful, and took time to make sure I understood the process.

I took my truck there to get my windshield repaired because of a recommendation from my insurance company. I am so glad I did. As soon as I walked in the door I was greeted with amazing customer service. The waiting area was very nice and clean. I was kind of nervous about the wait time because I had my three kids with me, but the wait turned out to be very pleasant. The manager was very nice, he went above and beyond to make us feel comfortable. The work was completed very quickly. Not only did they fix my window, they also washed all my windows and vaccumed my truck. The technician was very nice and knowledgeable. He answered all my questions and throughly explained everything I needed to know. I would recommend them to anyone and I will be a return customer in the future.

Brad and Branon were freaking awesome. My windshield was perfect I didn’t have to worry about tape or anything they explained everything to me exactly how I needed to take care of it since I was traveling such a long distance back home. They were very personable and punctual. I even had my dog with me and they let her sit in the office with me while I waited on my vehicle. They worked with my schedule when I was trying to figure out when I can make it down since it was such a long drive I highly recommend them for any of your glass needs!!!!!!! With all the social distancing everyone seems to be really distant and borderline rude but not these guys they were extremely kind and incredibly helpful! Thanks guys!PositivePunctuality, Quality, Professionalism, Value

Couldn’t be happier with my experience at Safelite in Minot! I was able to quickly and easily schedule the appointment online and received convenient text reminders. We were promptly greeted and helped upon arrival. After the car was repaired, the technician told us the repair was not as extensive as we had thought was needed. He had made the repair, inspected the rest of the windshield, washed all the windows, and vacuumed the front seat area, and ended up charging us nothing. This is clearly a place of integrity that values the customer. I would highly recommend it to anyone. Thanks, Safelite!PositivePunctuality, Quality, Professionalism, ValueServicesAuto windshield repair

Due to all of the road construction in town, I’ve had a few small chips hit my windshield over the last several weeks. I opted for a replacement because of the number and location of the chips on my windshield. I made an online appointment through my insurance company (the only easy part of the process). I called to confirm that there was a drop box for keys and it took a half an hour for a call center representative to say that “there should be one”. Getting a local person on the phone is nearly impossible. I dropped my vehicle off the night before my appointment and dropped my key in their unsecured Mail Drop at their shop’s front door. The next morning, I get a message from Safelite that my windshield arrived broken and they didn’t check the shipment until it was time to start the job. I’d wasted a day off of work (and so had my ride), but things happen. I went to pick up my vehicle and when I walked in, my key was just sitting on the customer counter, where any of the customers in the lobby could just walk out with it. I picked it up and waited for the employee to come back, so that I could advise him. He proceeded to try to talk me into repairing the chips instead of getting my windshield replaced. I told him that the repairs would still be in my line of sight, so I preferred a new windshield. He reluctantly placed a replacement order for my windshield and scheduled me for the following Saturday. I called late Friday afternoon to confirm, but could only reach the call center. By the time they placed me on hold and transferred me, it was after 5:30pm. They said that my windshield “should” be in, but that if I wanted to ensure it - that I would need to call in the morning. I called at 8:05am and the local rep confirmed that it was in. I advised that I was on my way (I was 20 minutes away, on Minot AFB). A few minutes before I arrived, I got a text stating that my appointment was cancelled. I called back and the same rep that I’d advised that I was on my way at 8:05 said the appointment was cancelled because I wasn’t there at 8:00am sharp. After spending an entire wasted day off, another trip to/from town, and countless hours trying to get a local rep on the phone - I’ll just schedule my windshield replacement with a company out of town.