Safelite AutoGlass

Had an appointment to have window chips repaired. During the appointment the tech Gary was nice, however once he got to the second chip on my window which wasn’t even one I wanted done, the glass cracked and he said that I would be responsible as it was stated that glass may break during repair. He called his company and put in a work order that he had cracked the glass (basically taking responsibility). I asked him who was responsible for that he then instructed me that I would have to file a claim thru my insurance to have it replaced. I was furious as this was not my fault and the glass wasn’t cracked before the repairs started. I told him if I knew this I would’ve never let them do it. Long story short i called my insurance and that indeed is the policy. Sounds like a rip off to me. So if the window is fine with just a few chips, my recommendation is to leave it as is and do not let Safelite attempt to repair anything…

The glass and install seem good. I have no noise or issues. I rate this a 2 STAR mainly because my vehicle was left messy a the end of the install, including black silicone caulk on my leather seats. For the price I expect clean up and wiping off hand prints. I called 4 times to get the black silicone off of my seats. The first 2 calls resulted in a guaranteed clean up appointment that never happened and the second 2 calls finally made it to the manager and after 5 days, my seat was cleaned up. The product is good, but the service was very bad, especially the 1-800 customer service and the local employee who dropped the ball on my first appointment. There ARE other windshield services in the area and I will look there next time.ServicesAuto windshield replacementPrice assessmentReasonable price

Worst experience and customer service I have had in a while. First off my wife went in for an appointment the windshield that was ordered was scratched. We were informed 1hr after we left that they would have to reschedule for another week out to get a new windshield in and installed due to the new window being scratched. Finally got the window installed after waiting a week and now 1 day after install the whole seal around the left side of her window on her Lexus is coming up. This has been a headache and very unpleasant experience. Sterling a technician there was very helpful and nice but that’s it. The manager doesn’t come from his back office to address customer concerns. Very disappointed with the customer service and workmanship of this place considering their brand reputation.

Worst in store customer service and attitude I’ve ever dealt with. I hate giving awful reviews, but this was just too much to let slide. While on vacation, a branch fell and cracked my window during a storm through the night. I made an appointment for a replacement through my insurance company, and they sent me to Safelite. Safelite ordered the glass to replace my windshield, 2 weeks later I drop my car off for them to call me 3 hours later to tell me they ordered the wrong glass. Okay, so they didn’t work on my car. Fine. I pick my car and the front desk woman tells me that she’s put the order in for the new glass and will call me to set up an appointment when it comes in. On the way back home I notice that my rear view mirror was taken off, and put back on upside down and not recalibrated with the compass. No big deal, but why was it removed to begin with if they didn’t work on my car? (& maybe it’s my fault, but I left a necklace hanging from the mirror. Just a small sterling chain with a small crystal pendant hanging on it - it wasn’t tied onto the mirror or looped to point of tangled, but it was broken when I got my car back. Not that big of a deal, but why not just tell me that it happened? They even hooked the pendant onto the clasp so it all stayed together.) My windshield wiper arm (not the blade) was also bent/cocked up. I called the number listed for this location, but I was sent to an off site customer service rep, she was very nice and helpful. She asked if I could bring it back to the shop and she’d put down my complaints in my file. I drive a half hour back to the shop, tell the front desk woman that I called, the rundown of the issue, she and one of the men from the back come out to look at it as I’m explaining where and show them the dirt/pollen line from where it actually sits, then they turn and walk inside without another word. Okay? So I sit and wait. A different man comes out to fix the rearview mirror, ends up needing to take it back into the shop. Brings my car back out and the wiper is “back” where it belongs but he assures me that they didn’t even get to the windshield so they couldn’t have touched the wipers. Weird, it was raining when I dropped the car off and they were working just fine. You could even see the dirt/pollen line from where the wiper actually sits. He was nice and actually tried explaining some things to me. I asked if there was any paperwork I needed to have or sign but because they never performed a service for me, there was no paperwork. (I also want to note that I was never given any paper to sign at drop off or pick up either - which is crazy to me.) He tells me that I’ll need to get my windshield replaced by the dealer because they don’t even do them. That’s not what the office lady said but whatever. I’ve already called my insurance company to send them the videos and pictures and to request that they transfer this order directly to the dealership because I don’t ever want to deal with this location again. Throughout all of this, the only apology I received was from the off site customer service representative over the phone. The receptionist woman that took my key fob & came to look at my car didn’t speak another word to me. In my opinion, it was rude and unprofessional. Other than the man that came out to fix the rearview mirror, every one else I spoke to was rude and disregarded any of my concerns. Entrusting this company with my car was the worst decision I could’ve made, though I trusted my insurance company with their recommendation. I’ll be going to the Subaru dealership for their expertise, professionalism, promptness, and general customer care and service from now on.

Had my brand new 2025 HummerEV windshield replaced and luckily I had another place put ExoShield on it and was told the front vent panels that safelite had to take off to replace my windshield were not only scratched but then they painted over the scratches to hide the damage. Also getting the paint they used on the paint of my car. I thought safelite was a windshield repair company not a paint shop so I can almost guarantee it's not the first time they have done this. I would not take my car here EVER and tell your insurance to send you to another shop as they are untrustworthy. I wouldn't have mind if they told me they made a mistake we all do but to damage my property then hide it. That's another level. Oh and the kicker here.. the panels are only 38 dollars a piece so instead of being a trustworthy and reputable company you hide issues that are less than 100 dollars to replace. Updated to say.. they are taking full ownership of their mistake & are replacing/repairing which is all I can ask for.

If I could leave less than 1 star I would. My sliding door window was shattered 1 week ago, I called to make an appointment. I was scheduled for exactly 1 week later with an appointment window of 8-12. I scheduled to replace the shattered window & my windshield. I was told that was the earliest availability. That same day I went to the Montgomery site to have my window sealed. About 1.5 hours into the appointment window the technician called to inform me that they are unable to replace my window & since they cannot replace my window they cannot replace my windshield either. I asked why I was just now informed of this, he apologized & said he was just informed that morning himself. The technician was very kind & professional. However, this should have been caught well before the day of the appointment that was a WEEK out. It also should not have been the technician that should’ve called to inform me of the issue, it should have been someone that handled the appointments or management. The technician stated he would have management follow-up to try to resolve the issue. The technician called back to follow-up & let me know that the managers were in a meeting until 12, but I should hear from someone after that. Needless to say, no one from management even took the time to call & discuss the error & inconvenience this has caused for me. I have 4 children & have now been riding around with a taped window for a week now & have no way to get it fixed at the moment.