Safelite AutoGlass

Extraordinarily poor experience. The technician left debris all over my dashboard, and when I began driving down the road, noticed a whistling sound like a window was open. When I arrived home, I noticed I could also hear my engine idling, the sound specifically coming from the bottom corner of the windshield(no it was not like this when I dropped it off). I looked under the hood, and sure enough there is a gap in the window seal letting in the engine sound and causing the wind noise. I call in the next day to get this addressed, and there is nothing available for a week. I also have to take time out of my day to come back to have the issue fixed...no offer to come to me at all. Truly disappointing that their mistake causes me an inconvenience and potentially several hours without my car, and no offer of any sort of compensation for my time. If you come here, make sure you road test your car before they close so you can get any issues addressed right away.

So far, this is the absolute worst service experience I have ever had. I filed a claim on 3/31/2025. It is now 4//28 and I still don't have my windshield repaired. It is impossible to get someone on the phone. When you call the facility directly, they either immediately hang-up or don't answer at all. When you call the main number, the robot connects you to another line that does not answer. I gave my insurance information to 4 different people on 4 different occasions, and I am still not sure whether they filed it correctly. One facility (Charlotte) told me they had my windshield and one closer to me (Hickory) told me the windshield was on National backorder. Either way, I can't find out what the status is because both locations don't answer their direct line. They are absolutely pathetic to deal with. I plan to take this up with State Farm. I would never recommend these people. I honestly don't know how I am going to get this resolved.

A rock came flying at my window and made a fairly deep crack. I contacted Safelite and made an appointment for two days later. When I got there, Maria was very kind and informative. Let her know I’d leave with my ride and come back later. When the car was ready a little over an hour later, she called to let me know. Went back to pick it up and was greeted by her kindness. Caleb did a great job repairing the windshield. When I got back in my car, I noticed my windshield was left neater than before. On the opposite end of where the crack was, I had a stubborn stickiness on the windshield from where a prior car wash stickie was. The technician cleaned that up and the windshield was nice and clean after. Also, the interior was left nice and neat. Happy with the service!

My back passengers side window was broken out by my lawn mowing’s service. It was shattered - I cleaned up all the glass and proceeded to make an online appointment with Safelite as I needed it repaired as quickly as possible because I was driving out of town the next day after work. I was hoping I could drive to work and they could come out and replace it while I worked. There were no appointments for onsite work for 2 days. So next best thing- I went to them. I made my appointment and then arrived as soon as they opened at 7:30am. They were friendly, welcoming and professional. They told me they would have it ready in 1.5 hours. I told them I would just Uber to work and pick it up around 2 - they said no problem. As promised when I arrived that afternoon it was ready to go! I would have given Safelite 5 stars but here was my one and only issue. I saw that there was a $39.99 “recycling” fee so I explained that there was no glass to recycling because the window had been completely shattered and I had disposed of all the glass before even arriving to Safelite. They said they were not able to remove the fee but would ask the manager to give me a discount. The manager rejected the request and would not give me anything. I do feel that was not fair at all and that fee (as most fees are) is a scam to just jack up the total cost. Other than that it was a quick, seamless, almost painless (cost me $527) experience. Reaction to owners comments - I’m not “confused” about anything. I am simply stating that a mandatory “recycling fee” is not fair when there is no glass to recycle and the unwillingness to give any kind of discount in that case is also very short sighted for good customer service. No confusion on my end at all.

Horrible experience!!! I had windshield replacement on March 25, 2025 and needed my windshield recalibrated. After 4 hours at the 5029 WT Harris, Charlotte, NC location, Safelite released my car to me stating that the windshield was installed and successful calibration. When I got into the car, I had several safety features flashing in my computer on the dash. I returned to Safelite the next morning, after 4 hours, they were unable to recalibrate my car. I was told that I had to got to the dealership to recalibrate my car. I did and paid the dealership. Safelite charged me $495 for calibration that was unsuccessful and stated that they would refund my money. Well as of May 1, 2025 No Refund. I have spoken to home office and the manager, Jennifer at the branch and I was told YES, we will refund your money in 7-10 days. No refund in as of 35 days!!!!!

I used the Safelite repair shop at 1301 Carrier Drive in Charlotte. Had work done on July 3, 2025 to repair two small "starburst" cracks and a 5" long hairline crack in the front windshield - all of which they said could be done. Post repair, there was no visible difference from the pre repair. It was as if nothing had been done. The "starburst" crack and hairline crack are both as visible as before. I wasn't expecting perfection but was expecting it to be better. On top of that, I had a pair of sunglasses stolen from my glove box by someone at that location. I know, shame on me for leaving them in an unlocked glove box but seriously...that's slimy. I am now trying to work with Safelite on making all of this right. Hopefully I can report back and change the rating based on how they handle this. Right now, I am disappointed.