Safelite AutoGlass

The technician never showed up and when I called to find out if he was coming, I was put on hold for 40 minutes and then told the technician had gone home early and wouldn't be coming. She then said she assigned a different technician and he would be contacting me right away to let me know what time he would be there. An hour later, no contact from the technician so I called back. This time I was again told the technician had gone home early but this lady told me there was nothing she could do. When I explained to her that the previous person had told me she reassigned it and the new technician would be coming today, this lady said she knew nothing about it and no one was coming. So I was lied to and no one was willing to help. I will never use this company or recommend them to anyone. They deserve zero stars!!!! Stay away from Safelite. Find a company that cares about good customer service.

I had an absolutely wonderful experience at Safelite. Greg called me the night before to give me information on how to make sure my insurance was verified before the appointment. I found out my deductible was $0! Greg was amicable and kind when I arrived and offered me water and to turn on the TV while I waited. He kept me updated about how long my windshield would take, which was under an hour! My new windshield looks amazing. The technicians did a fantastic job, and I enjoyed sitting in the clean waiting area reading my book while my car was being finished. Overall, I had the best experience possible and Safelite made the inconvenient job of taking time out of my busy schedule to have my windshield replaced enjoyable. Will definitely recommend Safelite to friends and family in the future!PositivePunctuality, Quality, Professionalism, Value

Never showed up for appointment after me calling their number to check on when I could expect them. Appointment originally set for 10 am and at 4pm they were still not here. Called twice to get arrival time update.Put me on hold for 30 minutes each time and the second time they left me on hold and disconnected my calls from land line times 2. Since this experience I have learned they are awful to get work done with and quality of work is sub par. Maybe I should be glad they didn't show up so I can get the work done by a reputable company!!! BEWARE OF HIRING THESE GUYS!!!NegativeResponsiveness, Professionalism

Reinstalled Wiper Arms After Window Replacement on an F-150 Truck The wiper arms were not adjusted correctly in the down/off position. As a result, they are now out of alignment and are hitting the trim at the top of their movement. Meaning: The work was not tested or verified after installation. I called Safelite simply to inform them of the issue—not to complain, as I understand mistakes happen and we’re all human. Besides, I can fix it on my own time and dime much faster than going through a Safelite warranty claim. However, if this had been a problem I couldn’t resolve myself, it was clear that support wouldn’t have been available. The voice prompt routed me to the "issues" department, where I was told they were busy—then the call was disconnected on their end. That part was disappointing. On the other hand- Windshield replacement came out ok, not OEM but a a much cheater version which is my fault, I did not demand OEM glass nor did I inspect the windshield they showed up with prior to installation

I brought my vehicle in to replace a cracked windshield. 11am appointment. The gentleman at the counter took my keys, pointed out the coffee station, and told me which restaurants were nearby in case I wanted to have lunch while I waited. He also offered to turn on the TV and asked if I wanted my wiper blades replaced. He said it could take an hour an a half to replace my windshield, but it often took less. The waiting room was comfortable and clean, with public rest rooms. Fifty minutes later, another fellow brought my receipt, briefly explained it. and informed me that my vehicle would be along in a short while. Fifteen minutes after that I was driving away with an impossibly clear new windshield. Everyone I talked with was helpful and professional. I was in and out in a little more than an hour. I have no complaints. I'll come back here next time I need a new windshield, but hopefully that won't be anytime soon.

DO NOT USE THIS COMPANY! I called then for the convenience to have my glass replaced at my location. Only 5 days later, a crack was coming from the outside of the glass inward. I had a feeling that when they came out, they would say it was caused by a rock and that I would owe for it. Well, the guy is in my garage and less than a few seconds said, it was b y a rock. The surface felt smooth. I took pictures and was prepared to contact the better business bureau. A manager on the phone agreed finally to replace it. So, this is the last time. Stay with your local person and rely upon good customer service and backing up the work.