Safelite AutoGlass

Service and tech are great! Receptionist who answered the phone is rude. I just wanted to know if I could get a narrower window of time as to when the tech would be arriving . All she would say (in a snide, condescending tone) is “between 8 and 5”. I knew that much! When I asked if they text or call before arriving she just rudely replied that that’s up to the tech. Hopefully she was just having an off day and doesn’t treat everyone like this!! So sorry to have asked her to do her job.

Went here a few years ago for windshield replacement through my insurance. The replacement happened in a decent amount of time, however, the new windshield wasn't installed well. The gasket was loose a few months later. I called to take advantage of their lifetime warranty, however they would not cover the damage caused by the gasket flapping in the wind against my roof (rubbing and paint damage). The tech came out and just added more sealant. Now today I have another replacement through another company and learned the side wasn't fully sealed either. Thankfully I don't see any water leaking in or anything like that, but the quality of the install was poor and their willingness to correct the issue properly was non-existent.

Getting the appointment was quick and easy. Safelite will provide confirmation of appointment via text messages. They will also confirm the appointment days before and the day of the appointment. The technician will also provide confirmation the hour of the appointment. And the tech did a very efficient and quick job. Nothing needs to be improved. Finally a company whose work is as good as its advertising.

Horrible, horrible experience with Safelite. The technician who came had NO IDEA what he was doing. He spent the first 45 minutes cursing and profanity; all within hearing distance of my young children. He failed to clean up the broken glass in the vehicle. Do NOT choose this company!!! If your insurance forces you to use them, get a different insurance company. I’d give minus 5 stars if I could.

I had to get a new windshield this morning. My appt was at 10 am. I was in and out in less than 55min. They said it would take maybe 2hrs. I was waiting in the lobby. Amazing customer service! Everyone was so nice in there. My windshield looks perfect. I will definitely come back here again. If I need anything else on my car. I would highly recommend maple grove safelight. Thanks guys!!!!

I am sooooooooo disappointed in the customer service. Safelite lacks incredibly. I’d give no stars if I could. I’ve called and called and called. No answer from a person. Only a recorded voice that doesn’t help. You replaced my windshield and it is literally coming undone. I can’t access help because I can’t get a hold of anybody to get help