Safelite AutoGlass

I took my car to this location to get a tiny crack on my windshield repair. I was driving down the highway and out of nowhere a rock hit my windshield causing a crack less than an inch. I thought it would be an easy fix being that it so small and unnoticeable. When I picked my car up from Safelite, it looked (repaired), however a few months later the crack appeared…. Like nothing was ever done to it. The technician obviously did a poor job. I called Safelife to report the issue, and they told me that they can’t do a repair twice so they will have to replace the windshield and charge my insurance again. This place is a rip off! If you guys cannot repair the smallest crack, how can anyone trust you to properly replace an entire windshield!!

Very poor experience with auto glass service. We had signed up online for a repair/placement service which was our first mistake. Note that when you use their online or in app experience it is only for repair services, there is no option for replacement, however they will happily walk you through the cost for a replacement and even contact your insurance company to understand your windshield replacement deductible. When I arrived I was greeted relatively soon, the front desk person took my keys and set up for the service. I waited while their technician walked out to my vehicle a returned soon after. He said "we can't fix that" and tossed my paperwork on the counter. I asked if we could replace it and he turned and walked out the door for a smoke without saying anything. I looked back to the front desk attendant and I again asked if we could get it replaced. He said something while looking at the computer screen, and I tried to follow up asking what he said and he hushed me and said he was on a phone call. After talking to the person and taking 2 more phone calls I was deemed worthy to speak with the front desk attendant where he told me the replacement would be 2 weeks out at the earliest for. This was about 20 minutes into being there and I told them I would find someone else. Called another company and they got my replacement done at my home within 3 days of calling and inside of 50 mins. This company is clearly too busy and too important for your business. I would look elsewhere. Plenty of much better operators in the Twin Cities who are happy to have your business. Work with them instead.

I am so very thankful for the service I received! My car was broken into and my front passenger window was completely smashed in and my windshield was cracked for good measure. There was glass inside EVERYWHERE. My insurance made the appointment for me on Monday when the incident happened. I dropped of my car Thursday at 7am for the appointment, and it was completed in less than two hours that same day! The glass looks wonderful and they even got all the itty bitty pieces that were in my fur seat covers. This was a very stressful situation for me that was made a breeze. I’m so very thankful! They even replaced my oil change sticker reminder on my new windshieldServicesAuto side window replacement, Auto windshield replacement

I dropped my Audi off at this Safe Lite in St. Paul, on highway 36 for a simple windshield replacement. Dropped it off with store manager, Ryan Stob. Returned the next day to pick up the vehicle and found about $4000 of cosmetic damages in the interior of my car. Urethane was all over the interior of the car and required replacement of the entire headliner and other parts. Broke my rear view mirror and broke the seal on the driver side door. These damages were not report to me but I found them myself. They have no integrity. My headlight and side assist are malfunctioned amongst a host of electrical issues with the cameras. My car is now towed to an Audi Dealership and of course SAFE LITE is being unresponsive on taking on the bill of so far $4400 in damages sustained from a simple windshield replacement. Audi dealership ended up replacing the windshield again because Safe Lite didn’t use a recommended windshield. The store manager, Ryan Stob has no integrity. He told me to come pick up and car and didnt feel like telling me anbout all of the damages. Audi is still inspecting my car and I’m assuming more damages will be found.

If i could them zero stars i would. this safelite location is the worst one i have ever been to. I had to go to this place 3 times and still couldnt get my windshield fixed. Everytime i would get the run around (the windshield wasnt the right size, etc). Finally they said they would come to my house to install the windshield. On the day of, they call me to tell me they had to cancel. After this, i informed my insurance company and they set me up with a different shop. This location is unprofessional and I wouldnt recommend this place to anyone.

Don't let them change your wipers. Our wipers were working fine the day before Safelite came, but it was a little tilted. We asked them to adjust it in addition to replacing the wiper blade. The guy claimed that he was unable to fix it because the motor was corroded, and we needed a new motor. The wiper was not working anymore. We took our car to a mechanic, and the problem was that the plastic arm of the wiper was broken. The mechanic replaced the plastic arm, and the wiper works fine now, no motor replacement needed. The Safelite technician probably accidentally cracked the plastic arm while trying to fix it, but blamed the problem on a corroded motor, which was not an issue to begin with. They did fine with the windshield replacement, which is what they're trained to do, but don't expect them to be knowledgeable about cars.