Safelite AutoGlass

I scheduled Safelite in Nixa, MO to fix a chip in my windshield on April, 22nd 2025. They were scheduled between 8am-Noon. Red Flag #1. They called me saying they had vehicle trouble and if I could bring the vehicle to them after having the repair scheduled at my place of employment. Red Flag #2. Gary Warren (the technician who is a very nice fellow) shows up and I believed he felt rushed. Red Flag #3. I was quoted roughly 40mins for the repair he said he finished in less than 10mins. Red Flag#4. The chip repair was botched. It has now been three weeks and I can still feel the chip and now I see a line forming. Red Flag #5. After the poor job was completed, he ran my card and said it was declined because it was his machine or something to that regard. I get a call from bank alerting me to a fraud detection. My card was placed on hold because safelite had tried to bill me 5 or 6 times. The issue was Gary Warren was putting in the month of April and this year as the expiration date on my card instead of the correct expiration date. I had to call safelite and get this resolved on my own. I am very disappointed in the work and my overall experience with them. I felt as if my chip repair was rushed and not given a fair attention that i was billed for.

Safelite did a wonderful job replacing my window. I had a small crack from a rock, and after going to another shop, they touched it and it spread across my windshield. I was out of town so I scheduled an appointment with Safelite instead and I am so glad I did. Because of the high tech windshield, with it being heated and full of sensors, an $80 repair turned into a $1800 replacement. Not Safelite’s fault AT ALL, just super inconvenient. I was very happy though because Safelite worked with my insurance very seamlessly and saved me $800. They were very upfront about the recalibration fee and the whole process. It did take four hours, but again I understand that it needed to be recalibrated and brand new cars windshields are harder to take off than other windshields that have been replaced before. I was happy to wait to ensure that the job was done correctly and that they didn’t rush. Overall, I am very happy with the end result. I was really nervous about the recalibration because last time a shop recalibrated my vehicle (specifically the brakes), the same day that I picked it up, my brakes locked up and I crashed on the highway going 70 mph. So I have really bad PTSD from that. But they were very kind to explain to me that they checked my car thoroughly and it was safe to drive. Jared gave me space to explain why I was scared and reassured me that everything would be OK. After driving my car back home and on the highway, I can confidently say that they recalibrated it correctly and safely. Thank you Safelite!

The ease of scheduling and convenience for service would have earned a higher rating, but the recalibration fee not being disclosed at the outset greatly impacted the rating. I would prefer to give Safelite a 2.5, but it's not possible. I have only rated companies twice in the past, and they were very positive reviews. If that isn't indication of my displeasure, then don't read any further. Again, the fact that the recalibration fee, or at a minimum, a potential fee range for the recalibration, was not disclosed during scheduling is very unprofessional and shady. We prefer to support small, local businesses as often as possible. Safelite's poor business practice in regard to the recalibration fee prevented us from utilizing a local company, because it appeared we would be saving $500 (which we very much needed to do). By monopolizing and manipulating the way they do, the small people are compromised. Shame on Safelite! In addition, it places the technicians in a bad position. They are simply the messengers, and are forced to deliver a significant blow, which should not be a part of their job. My husband used this company one other time. The tech was not there until the very end of the time range they provided. Due to this, my husband had to reschedule, and Safelite charged him a fee. I'm not faulting the tech, I simply want to highlight the greedy, deceptive nature of the company.

I would not recommend this location. I have used them many times in the past for insurance claims, however this experience has been awful. They replaced my windshield in March and a few weeks later I realized that 2 of my windshield trim pieces were missing and had apparently come off when I was on a work trip in Iowa. My wife had a 1:00 appointment on May 7th to have the 2 trim pieces reinstalled and was told it would take 60-90 minutes to complete. She did not leave there till 5:30 that day. I get home from a work trip and was looking at the car and noticed that the replacement windshield trim piece had 2 noticeable dents in it and I noticed that that they scratched my Black side trim piece and tried to cover it up with a paint/lacquer finish of some sort, and they left a white spray all over the car. I went back to the office and spoke to Caleb. He acknowledged that they did see the dent in the trim piece but went ahead and installed it. He also acknowledged that the black trim piece was torn and that they did not cover the car and clean the spray off. He stated that they would order the new trim pieces and detail my car when they come in. I am still waiting for my car to be fixed. I have called customer service multiple times and spoken to them. I was advised multiple times that I would get a call back from Customer Service, Sheila at the main office in Nixa and there was no follow-up. I asked for a Regional/District Manager to call me and was told that would happen the day I asked as customer service sent a email to them and that never happened. I went and spoke to Ray the office manager on June 23rd and he basically said parts ordered nothing I can do. I asked him to contact the Parts Source which is who he said was responsible for the parts. I asked can you at least find out what is going on and call me? He said he would get back to me and I never heard back. On Monday June 30th I called Ray again and stated he was out of office and that he would have Sheila call me, that never happened...still waiting and the lack of service continues.

They replaced my windshield 2 times. They broke the plastic seals the second time. We glued them on with silicone. Not the windshield, the plastic seals they broke, on top of the glass to hold them in place. The insurance company insisted I follow up on the lifetime warranty. As soon as the tech saw silicone, even though it wasn't associated with the glass and the frame of the car, said no warranty. We talked with the manager and explained and offered to have the silicone removed, although it had nothing to do with the glass they installed that leaked. He said, "I'll call you back." Nixa location. He didn't call back. A week later I paid to have my windshield replaced. Not professional. Does not take care of past clients.

Should have read reviews before booking! Make an appointment, got confirmation. See picture. Then got a call at 11:45am day of said appointment asking if I was "ready to reschedule?" I said, "No, you are supposed to be here before noon today." They then claimed there was an error in their system. They couldn't get me schedule to come to me so I made an appointment to bring my car to them. Day of second appointment got a call that the windshield ordered was received damaged and they would need to reschedule. Problem...I needed this done before a long trip and that now wouldn't happen. I sure hope I get the refund I was promised. The money I paid when I scheduled the first appointment. Kind of strange their "system" didn't have issues taking money and sending out verification but couldn't get someone out to the appointment. We will never return here!