Safelite AutoGlass

I had a great experience with the technician name Joseph from Safelite AutoGlass who worked on my 2017 Jeep. From the moment he arrived, he was incredibly friendly, professional, and easy to talk to. He took the time to explain the process clearly and answered all my questions with confidence, which really showed how knowledgeable he is about his work. The job was done efficiently and with great care, and he made sure everything was clean and in perfect condition before he left. I truly appreciate his expertise and excellent customer service.

Safelite is not the same anymore. I had them come out to repair two chips in my windshield while I was at work. The technician called to let me know he supposedly found a third chip. It was on this third chip that he cracked my windshield and now I must replace it. When your policy is the customer is responsible when you crack their windshield, who is to say sometimes it's not intentional. If your policy was Safelite would replace the windshield for free, then I bet y'all would make sure you are doing the very best job. I am disappointed in safelite auto and will never use them again! Now I have to pay for a whole new windshield when all I wanted was to repair the two chips. The tech left a full can of glass cleaner under my front tire, that I could've run over. I emailed them about this issue and they are claiming to not be at fault because they state in their disclaimer that this can happen. My issue is the fact I was not outside with the tech to see this alleged third chip and it was this third chip that cracked my windshield. It honestly looks like he cracked my windshield when there wasn't a chip there to begin with.

Promised to install the glass only in my 2024 Ford Bronco with out the calibration since this camera mounted in housing holding the rear view mirror. Call center clearing stated no problem upon re-scheduling my appointment for July 10 8am. Installer Madison arrived at 8am only to tell me the call center lied to me. She contacted her manager who stated same and would not let her install the windshield after I left home 1 1/2 hours early to meet at my work. Received follow up call Friday from "call center" to reschedule the replacement. Explained the facts, guy appeared sincere, said they could have just replaced the windshield. He was going to dig in a bit and re-contact me since he clearly said under the "pilot program" he called it, they could have just replaced the windshield. Still waiting. I still need the windshield too! ken Update, all that sincere lip service with no call or follow up!! Today is 7/22/25....

Vehicle received a dent in the back door while getting worked on and vehicle was left dirty with glass inside on dash on shifter on seats and floor. I would not recommend this particular location. I really feel they act as if they are paying you and not the other way around. I hope this truthful review is found by people who care for the vehicles that they own. I feel they don’t care and rush to make a profit. The dent is what really makes me angry as my vehicle was dent and blemish free. I could deal with cleaning the glass fragments out of vehicle.

Will never use again. Disappointed because my family all have used them and loved them. I got my windshield replaced Monday afternoon Monday evening I get back to my car after I get off work and immediately notice my trim around my screen/radio is cracked. I double check with who was there when the service was done if they had said anything to them about this of course they did not. I called Tuesday morning to talk to someone about the problem and I’m transferred to a call center. Who was 0 to no help the lady was coughing and sneezing in my ear and was like “well I don’t know how they could have broken that so their gonna have to see that in person”. Like I was lying or something. So she proceeded to make me an appointment for 3:30 on Wednesday at the Westport location. I get there and they have no idea what i’m talking about the guy working said they do this all the time. The o’Fallon location will mess something up and send them to another location. So they put something in for the ofallon location and I got a call from the manager for the ofallon location and he’s no help. Not even sorry for the experience or anything said they will have to have someone come out and look at it. Which was the whole point of my going to the Westport place. So still don’t have a resolution yet but I’m so fed up at this point this will be 2 weeks now that I have to deal with this.ServicesAuto windshield replacementPrice assessmentReasonable price

One of the worst experiences I've had. They didn't want to do a simple door window replacement. I get the car back and parts for the inside of the door are on the floor in the car. I investigate further and find they stripped the screws put one in sideways and cracked the door panel. I take the car back asked them why it looked like a 12 year old worked on my car. The manager said they would fix it. I walked into the shop to show the guy what was wrong he started screaming at me that he did his job right and get out of the shop. He chest bumped me and another employee started screaming at me as well. I left the shop and they closed the garage door. I went in the office and asked that they not touch my car and I wanted to leave. I was ignored. The manager brings the car out says "they fixed it" and tells me it's my fault that I was treated that way and I'm not allowed to be an angry customer. I leave and see that now the middle of my door panel is now cracked and my lock button is hanging halfway out of the door. I wouldn't recommend this place to a person I hate. In fact I will go out of my way every chance I have to tell people to never come here.ServicesService not listedPrice assessmentNot sure