Safelite AutoGlass

Im a very busy small business owner, with a very bad cracked windshield on my F-250. I knew i needed a new windshield and i just wanted the work to be done right with high quality parts and service. I was contacted the day before to confirm my appointment by the receptionist, as well as contacted by the service tech Richard. Richard even let me know when he would be there even 30 minutes prior to being at my shop. He walked me through what i ordered, i handed him the keys and walked away. I had him do the new windshield, wiper blades, and glass weather treatment. Overall my experience was over the top, if i could hire Richard for my own company i would hands down. - for everyone wondering why i went with the most expensive company is because im paying for service, quality, experience. Dont go cheap and have your buddies friend do it for 250$ spend the extra $ and be happy someone cared enough about your problem and made it right!PositiveResponsiveness, Quality, Professionalism, Value

Here’s a timeline of my experience with this company. Tuesday - I notice a large crack on my windshield and call safelite because they’re the funny jingle people and the advertising worked. I get a fair quote and I’m able to easily set an appointment for Thursday between 12pm and 5pm Thursday - 5pm passes and I have received no communication from safelite so I text the number provided and they instruct me to call the store, and if that doesn’t yield results, to call the number I was texting to get in touch with a support agent. I call the store and nobody answers (this makes sense as it’s after business hours) so I call the support number and they say the tech is probably still running their route and will contact me when they’re heading my way. I receive no further communication from safelite for the remainder of the day. Friday - 10am I call the store and they inform me that the tech reached out to let me know it would have to be rescheduled (I received no such communication) and I’m told the earliest they can perform the replacement is more than a week from today, which is after the start of an event for which I need a flawless windshield. Furthermore they state that the windshield has to be ordered. My complaint is that the communication with this company has been sparse, and inconsistent. If the windshield had to be ordered, then why would they allow me to schedule an appointment for a day before they can get the windshield? Had I been presented this information I would have gone a different direction from the start, instead safelite decided to waste 2 and a half days of my time I could otherwise have spent solving my issue. TLDR: Poor and inconsistent communication lead to a lot of wasted time. Choose a different company for your windshield needs.

Very good experience overall, but they are pricey. Scheduling as easy over the phone, but not exactly as good as I wished on location. During recent tornados in Saint Louis my son had debris strike his front windshield. I checked coverage, but it was close enough to my deductible I cash paid. I arrived at the time of my appointment and was immediately take care of. It was explained by the tech that wipers and a window treatment was included, however it's really, it's à la cart. You're not forced to get either. If all included it jacks up the cost and also not covered by insurance, only glass. I had my wipers inspected and decided to move forward with replacing both. The window treatment only last 60 days and is cost prohibitive in my opinion. The tech was nice and completely explained the process. There is a comfortable and clean waiting room with TV and restroom. Staff is available to discuss the status of your car. The wait time was provided as appropriate two hours and was just under this with easy install of no extras on the install. The same friendly tech went over the installation and care. The tape remains on for two hours and no high pressure directly on the glass for 24 hours. My only complaint was my quote from dealer and Safelite was around $100 difference not in my favor. The convenience of scheduling quickly at Safelite however won out and was appreciated. I would return, but would not get the pricey window treatment and do myself.

Avoid. They ordered my window, which took over a week to get in. Once in, they scheduled my service for another week and a half out. Got them to move it up, but had to accept an 8am-5pm timeframe, which was not ideal. They did not show, did not call. At 3:30, I attempted to contact them through the 800 number. The call center could not get a hold of anyone at the local shop. The next day, I finally got connected to the shop through the 800 number. They did not have a reason for the no-show, and offered to reschedule me for another week and a half out. When I said that was unacceptable, they said they would talk to a manager and call back. They never did. Went with another shop and it was half the price. Avoid.

I had a rock fly up and hit my windshield leaving a chip... Little did I know that a car wash makes a chip a crack and what's worse is that I didn't realize the car wash was causing the crack and I went back again... urgh... Now I had a serious crack across the entire windshield that needed to be addressed sooner than later. I started gathering quotes on the internet and although I found some slightly lower prices a friend suggested I go with SafeLite, so I did... From the call prior to arrival to the end of the transaction I couldn't have been more pleased with my decision to go with Safelite. The installer, Charles, was professional, informative and kind. It was a perfect transaction and I highly recommend SafeLite...

This Safelite has no consideration for their customers. My car was impacted by the May 16 tornado and the very next day the car was towed to the shop. My windshield and all the glass on my drivers side was impacted. My original appt to get the glass replaced was May 29th. On May 29th, Satellite automatically gave my appt away due to all the glassware not being in. This was done without speaking to or even asking me!!! At this point I had not had a car for 2 weeks, and did not understand why Satellite couldn't put in 4/5 of the pieces of glass they had and I could drive around the vehicle until the one missing piece came in. When I asked them to do this Satellite refused to until I got insurance involved and had the piece completely removed from the order. From May 29 they reschedule my appt for June 9. On June 9th I get a call from the technician stating the vehicle is ready for pick up. Only 2 out of the 5 glass panels were installed on June 9th—more than three weeks after my car was towed to the shop—due to the initial order containing incorrect parts for my vehicle.THE GLASS SAT THERE FOR WEEKS AND NO ONE THOUGHT TO CHECK AND CONFIRM THEY ARE THE CORRECT PIECES. When I brought this to the technicians attention he informed me he can get the pieces in and placed on June 11 June 11. I texted the technician on June 11 to see if my car was ready, which he responded with yes. When I got to the Safelite my car still just had 2 out of the 5 pieces replaced. At this point I am angry because why did I just take an uber to satellite for my car not to be ready. The technician RYAN admitted he made a mistake by letting me know the car was ready prematurely. My car finally gets fixed on June 13- after I ordered and dropped off a part, without a car. LESS THAN A WEEK LATTER MY WINDSHEILD CRACKED AND SAFELITE REFUSED TO FIXED IT. When I got it replaced at the different shop, that actually knew what they were doing, they informed me that the person who put on the previous windshield did not do a good job. These people do not care about your family or your life. Save your time, money and LIFE and take your car somewhere else. It takes 40 minutes to get anyone on the phone to get updates about your car, they take weeks to fix your car, and they do an awful job.