Safelite AutoGlass

Once start for our first experience: the technicians failed to glue down the rubber seals around the windshield, and they started flapping in the breeze on the drive home, creating a hazard while driving. We had other things that had to be done, so we finished those and headed back with 50 minutes remaining before SafeLite was supposed to close. They were shut up tight, so we couldn't get the problem fixed. Sunday they're closed, so we taped the strips down and did what we had to do. Fortunately, it didn't rain, and the tape held. Monday, I went in and a different technician completed the job correctly, no questions asked, so five stars for him, which brings us to three. Still, it was a somewhat frightening hassle that never should have happened, and we will not be going back or recommending this location at least. (Also, it is IMPOSSIBLE to actually talk to anyone on the phone. We tried five different phone numbers. We also never got a receipt, so if there was a direct line on there, we'd never know. Extremely frustrating all round. )

Atlas CS hit by large rock from truck going opposite way on highway. Was uncertain about who/what/where to take it. On referral, set up appointment online, was honestly surprised how cheap estimation was to fill windshield crack. Unfortunately when we arrived the techs looked at it and assessed it could not be fixed with any guarantee due to the way it broke, not at the impact site but actually around it due to force. Techs were very nice and set up a full replacement appointment the next week and A LOT cheaper than I expected. Luckily this windshield did not require calibration! Appointment was at 9, they said an hour and a half to two hours. They were done by 10:15! No issues, no mess, and very friendly. Great shop, great people, very satisfied and would absolutely recommend to friends & family. Thank you.

EDIT FOR CLAIRITY IN RESPONSE: NEW HIRE WITH NO EXPERIENCE WAS ALLOWED TO WORK ON MY WINDOW ALONE WITH NO PROPER SUPERVISION. THERE WAS PREVIOUSLY NO CRACK, THE DING WAS THE SIZE OF A BALLPOINT PIN HEAF. NEW EMPLOYEE SCRATCHED CAR, VISIBILY. COST TO REPAIR WITH THE "CREDIT" COST MORE THAN FROM COMPETITOR, AND ONCE YOU INVOLVE INSURANCE, THAT "CREDIT" GOES TOWARDS INSURANCE AND YOU DO PAY DEDUCTIBLE. NEGILIGENCE COST ME $300 AND THE MANAGER RESPONSE IS AN AUTOMATIC DO-NOTHING RESPONSE. 0/5 Stars. Will be telling hundreds if not thousands of people why safelite is a waste of $$$ and the insurance involvement is a scam 100%. I should likely sue. This is 100% negligence. Originally attempting to get my glass repaired on insurance. They let a brand new 'tech' who josh admitted had 0 experience, attempt to repair a ding less than the size of a pea, and half the size of a dime. I was told this AFTER Trey, the new guy, managed to crack the easiest repair the shop has likely ever seen. When I walked after they they botched the repair, they sent the preauthorization through. Trey was such a nice guy that he marked my freshly cleaned carpet as "soiled" my unscratched hood as "scratched" which appears to have a new scratch from HIM. The hood was spotless (but dirty from driving) now there is a clean spot with a new scratch near where the chip is, but at an angle the doesn't make sense for it to be related to what was a pin sized chip. Joshua offered to "waive" a recycle fee and repair the glass for 306. But I have to wait until Monday to get it done. And the shop knows I have to be in Indiana tomorrow, which was why it was important I was scheduled today. I was trying on my part to take care of it before the crack spread at all. The entirety of the ding could fit on the base of a ballpoint pen. Not awesome. Literally broke the easiest possible repair to do on a windshield and then sent me on my way after trying to cover their ass by making my car look worse on paper than it is. Kept getting told "oh yeah, easy repair" Which I know it was. I should have epoxied it myself. Now a 10 dollar self repair is a $300 repair. Won't be using safelite ever again, likely. This feels like a scam to get you backed against the wall for an insurance claim. If an employee is doing something for the first time, a manager should be making sure they guide them through the process. Not happy at all. Rival company will likely be doing my repair. I was nice to Joshua, but this is pretty dang shitty.

I made an appointment for the next available time which was two weeks out. They texted and emailed to remind me to be there that day. When I arrived I waited 20 minutes for someone to come to the counter and there were three other people waiting. The first person was told they couldn't calibrate their windshield to their vehicle safety system, the asked the second person to come out to the service bay to see something and the third person was told they couldn't vacuum up all the glass in their vehicle. I was told they were running behind, under staffed and might not be able to get to me today. I decided to leave which they seemed surprised by. Oh and the windows from the lobby out to the service area are mirrored so you can't see what's going on. . . If I could leave 0 stars I would.NegativeQuality, Professionalism

The replacement looks great. However, when the technician removed there review mirror they broke it either removing it or trying to out it back on and they did not tell us. We don’t drive this vehicle often so it was unnoticed until we got into it this weekend to go work at rental property. The plastic cover was broken and it looked like they tried to melt it back on but it fell off. Here’s the thing that insets me. They were not honest because they did not tell us. If they would have just told us it would not have upset me as much and would be happy to just buy the part to have them fix it. I have made another appt so hopefully they will make this right. It’s a pain to try to call and talk to someone because it keeps wanting us to make appt online, so that’s what it brave done.ServicesAuto windshield replacement

Awful EXPERIENCE and even WORSE customer service. I filed a claim through my insurance to have 2 rock chips repaired. I gave the Safelite technician my keys and within 5 minutes received a call for me to come out and speak with him in regards to my windshield. When I got outside and back over to speak with the technician I saw a 12-16 inch crack across my windshield. He explained they could give me a quote for self pay or we could put a claim into insurance but I would have to pay my deductible. ($1000 US dollars) When I stated can I get the self pay quote they bid me $450 US dollars to replace my windshield. There was no lets see what we can do to make this cheaper for you since we cracked the windshield nothing. I chose to not use them because I wanted to speak with my insurance and to their customer service to see what my options would be. Upon calling my insurance company they stated that these things do happen and they were backing Safelite 100% but did get them on the phone. Once Safelite's customer service of on the phone I was interrupted, yelled at and talked down to as if I was a child. After hanging up because of their poor customer service I did some calling around the windshield repair and replacement companies I was able to get 5 quotes that all were between $150 US dollars and to $225 US dollars. Which made me even more mad that they would quote me so much higher than 5 other companies especially by that much more. Safelite will NEVER again be my to go after that poor customer service, lack of understanding, backing their customers and overpriced work. At this point I wouldn't trust they to even come near my vehicles. If I were you I would think twice about using them.ServicesAuto windshield repair