Safelite AutoGlass

Well, I was happy but then I turned on my defrost and glass shots out all over so that was awesome. There's a very common issue when replacing my cars windshield, the top trim isn't reinstalled with new clips and silicone isn't used so it flys off down the road. I had thought they did it right till it fell off on the highway. I called and left a message but never heard back. I guess I pay out of my own pocket. 6 months later: It flew off again going 65 down the highway sure the person behind me enjoyed it too. When looking at the piece you can tell they have never applied the glue that is needed to hold it down. They replaced the clips but thats only part of the repair .

Our technician, Trisha, gets 5 stars! She was professional and friendly; got right to work and replaced our windshield with minimal interaction from us. We appreciated her attention to detail and efficiency. She was great!!! I gave a 4 star rating only because the process of setting up the appointment was a little frustrating. Their automated sytem kept hanging up on me after a 3-5 minute hold. Took 5 calls before I was finally connected to their central appointment call center. The representative couldn't find my ref# in their system. Didn't accept it until my insurance company provided the same number. Additionally, I think they overbook their technicians. They should allow more time between appointments to shorten the 4 hr window.

They cancelled my repair 3 different times within 2 weeks. The first time, I stayed home from work so that they could work on my car in my driveway. I waited 5 hours for my technician to show up and they never did-- so I called and they were like 'oh, your glass never came in' and they just weren't gonna tell me I guess. I finally just dropped off my car today since they kept cancelling the mobile service, and I've been waiting to get it back since 9:00AM (it's 3PM). 2 hours ago someone told me it'd be done in 30 minutes, I finally called again after not hearing anything and they were like 'I don't know who told you that' and wouldn’t give me a time estimate. Extremely frustrating. I've been driving around with no window in December for almost 3 weeks now when it was originally scheduled to be repaired 2 days after my break in. I do not recommend Safelite.

Well… the glass looks nice, but the glue is super visible and looks terrible!!! Not to mention they put interior plastic from the back hatch on the asphalt parking lot and both sides are scratched up… Honestly, it’s unbelievable and I’m worried it’s going to leak because the glue is so bad. Glue pic attached…. Hard to find glass repair places - I will still use Safelite but disappointed this time. Update: Have appointment Saturday and they sound willing to help fix the issues. Washed car and is doesn’t leak - yahoo! Update: Safelite fixed all the mistakes!! They ordered a new back panel and it looks great! No more rattling and the glass looks great too - fixed the glue runs!!! So happy I pointed out the issues - Joshua on Corrington was more than happy to help get things done right!!!

Safelite is always fantastic and prompt! The tech arrived in a Safelite van with the uniform and badge, he called before he arrived to confirm that he could come in 5 mins, and Safelite texted me his name before he arrived. All of these things made me feel safe as a woman booking a service and having a man come to my house. The service was impeccable and I haven’t had any issues with my windshield yet. Definitely book Safelite.

Recently had a couple auto windshield chips/cracks repaired by Safelite AutoGlass. Am so glad this was another great experience from my initial call for service to tech arrival to work completion. Was a little concerned about quality of repair in lieu of window replacement, but this looks great. Can barely see where repairs were made. I am one more than satisfied customer.. again.. and would recommend Safelite to anyone who needs vehicle glass repair or replacement. They even worked directly with my insurance, and it didn't cost me a dime outta pocket. Great job well done. Thanks!