Safelite AutoGlass

I let Geico make an appointment here, without reading the reviews. Never again. I dropped my vehicle off at the 2 PM appointment time on a Saturday. When I had not gotten a pick up text by 4:30, I headed that way since they close at 5:00, and I live be 25 minutes away. When I arrived, there were several people waiting and ringing the bell for service, but no sign of an employee. After waiting 30 minutes, someone finally came out to tell me and another customer that the recalibration software had stopped working that afternoon and we would need to sign a waiver due to none of the safety features working, and reschedule appointments to have that done. I refused to sign a waiver (!) and left my vehicle there for them to finish the job they started. When I called to check on a completion time Monday, I realized you cannot speak with anyone at the actual location. There is no way to communicate with the people who have your car other than to go in person or wait on an automated text. I did not receive the text until late Monday afternoon, which means they didn’t make it a priority even after it had already been there two days. I’m also not sure that their “recalibration software not working” wasn’t an excuse because they fell behind and couldn’t finish all the work before closing. It seems odd that it worked fine until the last three vehicles of the day, and also worked fine the next business day. Edited to add: they also broke my windshield wiper during installation.

Safelite was recommended by Allstate to replace a windshield with minor damage for one of my company's trucks. They came out, removed the truck's windshield... then told me because of "rust" they can't install the new windshield. They also can't remove the rust and they can't just put the original windshield back on either as all of these options are against their company's "policies". I talked to someone named Dillon who just repeated the "policy" line, but was willing to do me a "favor" by recommending a friend on Facebook who can install a windshield for $200. I wasn't interested in paying more money to another person to finish the job Safelite had been hired to do, especially when their guy is outside with both the original windshield and the replacement one. Once I was done talking to Dillon I found out their technician had already left and had taken OUR windshield with him, leaving us with a truck with no windshield. We literally would have been better off if Safelite had never come in the first place. And there's no arguing any of this with them. Everyone I called repeated the "policy" line and when I asked for proof of where anyone from my company signed or agreed to their policies, they don't respond. And Dillon just insulted me and the owner, told us this has happened TWENTY times but it isn't a big deal cause they install 40 windshields a day and hung up on me when I asked for his full name. Looking it up, Safelite has been sued and is BEING sued for a laundry list of horrible practices and only seem to enjoy the position they're in from having made deals with insurance companies to be a recommended vendor. Even if you're going through your insurance, ask for ANYONE else your company covers. EDIT: Typos

My experience with Safelite for a windshield replacement on my 2025 Hyundai Santa Fe, purchased in March of this year, was nothing short of a nightmare. When I initially scheduled the appointment, I specifically requested and confirmed an Original Equipment Manufacturer (OEM) windshield replacement. Upon dropping off my vehicle, I reiterated this critical detail multiple times to the staff, who confidently assured me that it was noted in the work order. A few hours later, I received a call for pickup. However, upon inspection, it was immediately apparent that a non-OEM windshield had been installed. When I brought this to their attention, their response was dismissive: "Oh, we are sorry, a technician made a mistake, but we can't do anything now. You can either take your car as is or bring it back a week later for replacement." Given their clear error, I chose to return the following week for the correct OEM part. A week later, I dropped off my car again. While the correct windshield was installed this time, the vehicle was returned with new damage. My car was scratched, the trim was visibly misaligned with gaps in multiple locations, and the white interior, including the dash and steering wheel, was left significantly dirty, requiring extensive cleaning on my part. This entire ordeal was a profound disappointment. My decision to choose Safelite over Hyundai's service, despite Hyundai's 10-12 day lead time for the windshield, was solely based on the promise of quicker service. Ironically, thanks to Safelite's profound lack of professionalism and multiple errors, the process ended up taking a similar amount of time, if not longer, and resulted in damage to my new vehicle. I will never use Safelite again and would rather pay a premium for a reputable service provider where accountability for errors is a given.

I had an appointment today for a replacement - the glass was replaced but in the process the camera sensor or warmer was damaged and now it has to be replaced . The issue is now I have multiple alerts flashing and periodic beeping and it’s highly annoying . I am a full time ride share driver so I’m in my vehicle transporting passengers 8-10 hours daily - the passengers notice and knit pick everything so I’ve been reported because some passengers reported the errors on my dash and in their opinion my car should not be operable there are also tools that were left behind in my car and the side paneling on the windshield passenger side is sticking out so seems it was not properly placed back in the seams The job just feels a bit messy & unprofessional and now i really cant work my job like i need to - itll be a week or so until the part comes in & that is really putting me in a position -because now I fear that the periodic beeping & constant flashing errors will alarm my riders and interfere with me being able to be profitable …..would not ever recommend

The worst service ever. Went in to get my Kia k5 windshield. 1st visit- they replaced it but broke my rear view mirror cap, where there is a huge gap between cap and windshield. Went back the same day and they schedule an appointment the next week 2nd visit- They said they couldn’t fix the mirror gap and try to convince me to ignore it as if it’s not a big deal. Remember this is a my brand new car that I bought 6 months ago. I did not get convinced and they said they will have to order OEM glass to fix that gap. I agreed to that. 3rd visit- went and replaced the galas with OEM glass but gap is still the same , technician mentioned that that is how it is or it is how it will be. I had to play with it and fix the gap. Now something ridiculous caught my eye the next day. This is crazy and very mad and sad to see this on my new car. 1- urethane primer is very excessive, and gap between glass and interior of my car 2- the strip goes on outside edges of windshield is broken and rattling On top of that I have been charged twice for wrist job they did. I lost all the trust on these people now, I am afraid they are going to break other things if I go back. I usually don’t write reviews but it took me a lot to write this review.NegativeQuality, Value

Highly suggest the 208 Oxmoor location over the one in Hoover. If this review was for the Hoover location it'd be 2 stars. Hoover's customer service was awesome, but the quality of work was not. They installed the windshield into the upper left hand corner, it was painfully noticeable, the gap around the frame looked bad. They also gouged the paint around the windshield with the tool they used to take off the old one. Austin at the Oxmoor location made it right. He told me he removed the trim that came with the windshield and added some that they use that make it look just like it's from factory, which is what I originally expected. And the windshield is now perfectly centered in the frame. Aside from having to have it installed twice, the 208 Oxmoor location made it a good experience, friendly staff and solid quality of work.