Safelite AutoGlass

Terrible. My glass was miss-ordered so when we came in for an appointment it wasn't right. Then they ordered the right glass however they didn't actually order it but they told me it had arrived so I went in but it was not there. So then they actually ordered it and finally I got my glass replaced. This whole process took about 4-6 weeks. And to top it all off, they did a sloppy job of cleaning up the old broken glass out of my trunk and barely removed the tape that held on the temporary plastic.

I made an appointment for my 1995 to get the windshield replaced. Morning of the appointment it was cancelled but not by me…it then took me almost an hour to get ahold of the office which I had to do by calling the 844 number and they had to transfer me magically I was able to get ahold of them for them to tell me they only service vehicles that are 2000 and younger.. that would have been nice to know when I was speaking to the guy at the Helena store who made my appointment. Not making any assumptions but I’m pretty sure they have called id(as does everyone) and they were ignoring me thank you safelite you saved me from supporting your horrible business ethic!

The Technician was awesome and did a great job. My disappointment is with how the company does things. I asked for it to be billed through insurance. I was never notified that I would be required to pay for the services out of pocket. They did not let me know until after the work was completed and I was required to pay $65. Would’ve been nice to know so I didn’t end up having to count change.

Had an appointment. They quoted 30-45 minutes. 90 minutes later I call. There's no way to actually speak with someone at the local location. It's a call center with unfriendly staff that clearly would rather be doing anything else than help you. I got quoted a wait time of another 30-45 minutes. I decided to just run up to the store because that just didn't sound right. Of course it was done and had been done for over an hour. The local folks are great but as a company they're just the worst. I'll never use Safelite again. There are more customer- friendly options locally.

Have used Safelite in Wisconsin and Oregon in the past with excellent results. Scheduled a windshield replacement through my insurer's affiliate service with Safelite. Had to have my car at the Helena Safelite shop between 7:30-9:30 to get same-day service. I asked and was told their shop closes at 5:00 pm. Delivered my car 14 miles away before 8:00 am. The store manager Tyler said he'd call when it was ready. There were three workers in the service area, plus Tyler, working on two cars. No call by 4:35 pm so I drove 14 miles in busy traffic and construction to get there by 5:00. My car was sitting where I parked it nine hours earlier, still having the broken windshield. When I asked why I wasn't called or why my car wasn't repaired, Tyler English raises his voice and tells me he's short of staff, never promised my car by 5:00, and they'd still get around to it that night. Unfortunately, you cannot believe anything Tyler says and his management skills are deficient. Three hours wasted and now to find a reliable service shop in Helena. I'm optimistic I can find a competitor in town with better service.NegativePunctuality, ProfessionalismServicesAuto windshield replacement

I ordered a windshield through my insurance company that was supposed to have tint at the top of it. I drove 75 miles to get my windshield replaced and they ordered the wrong one and never told me even though I confirmed my appointment twice. They waited until I showed up and let me sit in the lobby for 30 minutes to tell me they had the wrong windshield because the correct one was out of stock. I don't want the wrong windshield installed in my truck. I lost $50 in fuel and $80 in pay because they wanted to try to talk me into accepting the wrong windshield. GO TO SPEEDY GLASS. I've had them replace three windshields and every single time it's been perfect service and quality. Don't waste your time with these large corporation companies that don't care about you.