Safelite AutoGlass

Things I learned from my failed appointment here today that might help someone else. "Drop & Go" does NOT mean drop and go! You still have to take your keys INSIDE. Do not use the drop box! You can only use the drop box if it's after hours! I still don't understand what Drop & Go or how it's different than a regular appointment. Also, they won't tell you this up front, but if your vehicle is 10+ years old and they find rust they and can't complete a windshield replacement you've got to be prepared to have your vehicle towed to a body shop and then back for the windshield replacement. I would have lined up a body shop if I knew up front that was a risk but they just spring that info on you the day of your appointment.

I ordered a windshield through my insurance company that was supposed to have tint at the top of it. I drove 75 miles to get my windshield replaced and they ordered the wrong one and never told me even though I confirmed my appointment twice. They waited until I showed up and let me sit in the lobby for 30 minutes to tell me they had the wrong windshield because the correct one was out of stock. I don't want the wrong windshield installed in my truck. I lost $50 in fuel and $80 in pay because they wanted to try to talk me into accepting the wrong windshield. GO TO SPEEDY GLASS. I've had them replace three windshields and every single time it's been perfect service and quality. Don't waste your time with these large corporation companies that don't care about you.

Terrible. My glass was miss-ordered so when we came in for an appointment it wasn't right. Then they ordered the right glass however they didn't actually order it but they told me it had arrived so I went in but it was not there. So then they actually ordered it and finally I got my glass replaced. This whole process took about 4-6 weeks. And to top it all off, they did a sloppy job of cleaning up the old broken glass out of my trunk and barely removed the tape that held on the temporary plastic.

The Technician was awesome and did a great job. My disappointment is with how the company does things. I asked for it to be billed through insurance. I was never notified that I would be required to pay for the services out of pocket. They did not let me know until after the work was completed and I was required to pay $65. Would’ve been nice to know so I didn’t end up having to count change.

If I could give a big fat ZERO, I would. Ordered a new windshield online and put in vehicle VIN number so they would have correct windshield. That was a classic, Bait & Switch! I drove 2 hrs to have it fixed and when I got there, they said their system ordered the wrong windshield and the correct one was $600 more on top of the original $400 price. I left and will never use Safelite again!

Had an appointment. They quoted 30-45 minutes. 90 minutes later I call. There's no way to actually speak with someone at the local location. It's a call center with unfriendly staff that clearly would rather be doing anything else than help you. I got quoted a wait time of another 30-45 minutes. I decided to just run up to the store because that just didn't sound right. Of course it was done and had been done for over an hour. The local folks are great but as a company they're just the worst. I'll never use Safelite again. There are more customer- friendly options locally.