Safelite AutoGlass

I had an appointment at 1 o'clock, the receptionalist Emily was very, very rude to me. She says she didn't see my appointment in the system. I made my appointment on Saturday morning. Very indirect, very rude, very abrupt, like I did something to her or she was having a bad day. I don't appreciate it. Did not even try to accommodate me by giving me an appointment add another time or location for me. And let her know that she was very rude. I can see why you guys only have 3 stars and reading comments Any reviews The owner is coming back and apologizing too much which let you know? They have very, very poor customer service. I'm surprised that this location is still in business

The shop at Schoolcraft in Livonia was very clean and the communication between us was very helpful. When they mentioned in my notification letter what I needed to do before I arrived, they mentioned something about having heavy stuff in my car and I had a very heavy table saw in the back of my Subaru and I called and said it would have to be removed to get the car correctly calibrated and I couldn’t get the saw out without assistance. Till later on in the week, so I had to cancel reschedule my appointment. They made that very easy to do. They got my windshield in in less than half the time they said it would be. I was very happy with their service.

👎👎 Service is super super slow (3hr 40 mins rear window replacement), inaccurate ETA’s, not all staff is knowledgeable on cure times and after work procedures. Front windshield with camera calibration took less time. Should have drove back to Illinois and got it done at the local shop there who updates in a timely fashion. My time waiting for the glass to be replaced it took another customer 30 mins to get answer whether or not they had the correct glass. Like what are you serious. Not super friendly staff but they are working. And on top of that they installed a defective piece of glass, scratched, chipped, not secured and flush like other side and have to wait a week before I can go back and waste another 4 hrs of my life to get a new one installed. This location doesn’t quality check before installing and after installation?!.?!. This company shouldn’t be partnered with any insurance company. Highly do not recommend this place to anyone. 👎👎

I really wanted this to turn into a happy ending. I scheduled a front driver side window regulator replacement at my home. After three attempts, a missing screw, missing screw plates, and terrible attitudes from a technician and a supervisor - I’m still left with a crooked door casement where the interior door handle and the locking pin are out of place. After speaking with Aaron, the manager, who promised to make this right, personally, I just picked up my car and yes! finally the window works but the casement is in the exact same position as when I brought it. Aaron was no where to be found. Never again Safelite.

Terrible customer service and rude. They are impossible to reach with no direct phone number, and you have to navigate Safelite's terrible phone system and hope someone in their call center can reach the shop (which took several tries over 2 days). Eventually I spoke with Emily who represented herself as a manager about a window regulator repair that failed. She claimed they do not warranty regulators, I informed her Safelite's own website says they have a nationwide warranty on power window repair. She then told me to take it up with customer care and that she was unable to transfer me. It turns out she was unable to provide me the correct phone number to customer care as well. Eventually someone at customer care dug out a document from somewhere that states the warranty is only one year on regulator's. That document or information does not appear to be publicly available on safelite's website or my receipt. Don't bother with their website either, most of those numbers just end with an automated voice saying no one is available to take your call and hanging up on you with no option for a message or call back.

The service is magnificent. If there are situations that are unsatisfied on their end. It will be resolved instantly. Nobody is perfect, but it will be handled professionally. Insurance claims can price products that are not so costly that do not work for your vehicle glass replacement. I will suggest anyone & refer to take their vehicle to Safelite Glass Co. The photo shows that this glass wasn't qualified for this type of system intact. Could you see 👀 the windshields look off outside, especially inside? The camera system wasn't placed to fit properly. Be sure to inspect your vehicle carefully before you leave the business premises. Remember, nothing is perfect to the eye.