Safelite AutoGlass

Do not take your car here. They called me 3.5 hours after I dropped off my car to inform me the glass they had for my car was damaged. The excuse they had was unbelievably poor and to sum it up they blamed their warehouse people for mishandling it. Imagine running a business where you triple confirm your customers are coming and don't even make sure your products are deliverable. This is THE THIRD TIME safelite has pulled these shenanigans and will be the absolute last time I'll ever consider their services. I asked to see the glass before picking up my vehicle and yes I was shown damaged glass and it was so visibly obvious I asked why they didn't call me first thing in the morning before I had family driving in from 40 minutes to pick me up and drop me off. Lame excuses again and again. Do yourself a favor and go somewhere else.

I had my windshield replace. I got an appointment right away. The staff was polite and very efficient. It only took about an hour and Kadin, who replaced the window was super nice. He explained all the things I needed to know and even saved the stickers from the window. I would recomend this place to any one asking aout window replacement. Thank you

2 stars because they can perform the work. No direct line to inquire after dropping vehicle off for status and makes you talk to someone not local and unaware of your vehicle. expectations of a appointment are misconstrued as well. set an appointment up and then aid we would drop it off in the morning for the appointment. this was taken by them as a "drop and go" which negates your appointment and takes them until the end of the day to complete it. lack of quality communication is why this is not a better review. Bring back Henderson Glass!!!!

All went well and service was prompt and as scheduled. My only complaint is with the on line scheduling system. There was an error as it had my vehicle as a 2018 instead of 2019. Not easy to correct. First elected chat and a representative never came on line. Tracked down phone number and the phone agent was extremely helpful. I do think she hung up on me as I was suggesting some improvements to on line scheduling and commenting that no chat agent answered.ServicesAuto windshield replacement

The only positive is that I now have a rear window in the middle of winter( maybe?). After the initial booking, wrong window was ordered. Show up and confirmed and sent my on my way. Rescheduled for when glass could come. No confirmation sent when made change in shop. Appointment would not show on website. Get a text early morning for 8 am appointment, drop vehicle off and let them know I will be waiting just down the street for approximately 90 minutes visit. Walked in the snow expecting to receive notification of progress on vehicle. At 11am all o can do is text at chatbot. At 11:30 I start calling the phone number given that is a call center that cannot find my visit and transfers me to another Safelite location. That location can pull up my appointment but doesn't even have the option to call other location because they don't have a number. The agent at least tried to email to get me an update and to have them call. At 12:37 I got my first message that work started. At 1:08 got a call it was ready. 5 hours later. Get back to it to find massive amounts of glass in the bed and a window that sounds paper thin or unsealed as I drive down the road. Never mind the $40 glass recycling fee paid for me to have to clean it up myself. If you want service, quality work, or communication I would definitely take your business elsewhere.

I had an excellent experience with my Safelite technician! (Jonathan) he was professional, punctual, and took great care in replacing my windshield. The installation was quick, but didn’t cut any corners—they explained everything clearly and made sure the job was done right. My vehicle looks great, and the glass is flawless. I really appreciate the attention to detail and friendly service. Highly recommend Safelite and this technician for anyone needing auto glass repair or replacement!