Safelite AutoGlass

I took a rock to the windshield while driving our orange cone highways. My insurance company set me up with satellite to have my windshield repaired. Wow! Excellent service! Called me immediately, gave me an option on dates for repair, called me prior to arrive to review everything that was going to happen. Sent timely texts as they said they would. They came to my house when I was working from home. My repair guy knocked on my door- car in driveway- and explained he had to drive it around a minute after installing the new windshield to recalibrate. Finished, brought me my keys, I had a follow up call to confirm I was happy with the service. WONDERFUL!

Wow, I tried to have faith in this place. Landed up like everyone else who goes here. Should have kept the broken windshield comparatively. They couldn’t have done a worse job. No exaggeration. Maybe it’s why they are so hard to get ahold of. What a scam!!! My windshield is literally busting out within 2 weeks seal and all, “new” wipers haven’t worked either. What a joke this place is! I want my money back!!! How are they staying in business?!?! Let me know if you’d like pictures of your disastrous level of ineptitude. Wow, thanks for making life unnecessarily harder!NegativeResponsiveness, Quality, Professionalism, Value

This has been ongoing for months for a cracked windshield (claim January 2023). 1st attempt, dropped off the night before, got call in afternoon saying they did not have the parts. Annoying but stuff happens. Long elapsed time with occasional contact re parts availability then nothing. Called a few weeks ago, 2nd attempt today (dropped off night before). Get a call at 3:20 to tell me they can't do the work as they don't have the parts. When i picked up my keys was asked if I wanted to reschedule. I said no, the response, "I don't blame you." I would not trust this place to put air in a tire. Save yourself the irritation and find another provider. Additionally night key drop not remotely secure.NegativeProfessionalism

I took my girlfriend to get her windshield replaced they said drop off at 9am she has a 250$ deductible when she finally was able to pick-up the car her bill was 320$ she asked why so much they said oh you said yes you wanted the new windshield wipers...70$ is excessive for 20$ wipers and less then 5 minutes to change I felt like they took advantage of a unaware consumer. Would not return I don't like when businesses take advantage of the customers.

I arrived to pick up my vehicle, Evan let me know immediately that it would be another 1/2 hour before the office person would be back, he got in touch with her a couple of minutes later and resolved the issue. Honesty, integrity and determination equal great customer service. Thanks

I had a cracked windshield replacement done at this shop and immediately noticed it was distorted really bad. Had a warranty claim done on the new windshield and had a 2nd new windshield put on, same issue. I ended up stuck with it. I spent over a month, countless trips to and from this location, and phone calls trying to get a good windshield put on my vehicle to no avail. Avoid this place, and this company like the plague.