Safelite AutoGlass

Very unprofessional service; One of their technician came to change my car winshield. He asked me the keys to drive car for calibration but bump my car in my garrage and cause damage but they dont want to accept it . I inspected the car before hand over unfortunately I did'nt take the pic before handing over . I selectd them because its big name in glass replacement but very unprofessinal way of dealing with customers.

The crack looks worse and is now bigger than when I took it to them. I am told that sometimes happens, which is a pathetic comment. I certainly will not use the location in Canton Michigan again. The technician couldn’t have cared less. AAA should not push them as hard as they do and in fact they care more about trying to have you purchase incredibly overpriced wiper blades than actually doing the correct job.

Great quality, and polite technicians. The location and the workers are 5 stars. However, corporate is skeevy. They know that I needed a windshield replacement with calibration, but the initial quote only shows the glass replacement. Towards the end of the appointment making process, they tack on a recycling fee. But wait, it gets worst. Just 13 hours before my appointment, I get an email notifying me that the calibration process will cost more than the glass replacement itself. I don't mind paying for the work (which I did), but Safelite needs to be more transparent with their pricing. It's definite bait-n-switch.

Great experience from start to finish. I was told the process would be 2-3 hours. I was offered coffee and water. The waiting room was comfortable. My car was completed in less than an hour! The best part was seeing my Belle Isle park pass had been removed from my broken glass and put onto my new window!! Great business!

My glass had a nation wide shortage but as soon as it came in I was sent a text and able to get in to the Safelite, Canton They got me right in and the actual replacement was really quick With a 2025 vehicle a third party had to work with them on the software which took the majority of the time (NOT a Safelite issue) I was informed of the updates and progress at every step Very professional, knowledgeable and super nice HIGHLY recommend

Windshield crack was done here because our insurance AAA covered it. It still looks horrible and now it’s hazy as a bonus and looks to still be structurally unstable. Additionally, your front desk worker should learn some basic manners and not call a customer “buddy”. I’m not your “buddy”. I’m to be greeted formally & you’re expending your manual labor on my car. A complaint will be filed with AAA & safelite corporate.