Safelite AutoGlass

I had trouble scheduling the appointment to start with, I have an older vehicle and someone smashed out my window and I was told to do a lot of run around making calls, to a glass company in Arizona, and then to a different Safelite person every time I called back having to explain my situation multiple times. I got an appointment for a week later and when I arrived they told me they had not received a window for me yet but no called to tell me that before I got there. I got an appointment for the following week and after two hours with my vehicle they told me they had the wrong window. Two weeks later I returned and my new window was installed but it did not roll up properly, they said I was just going to have to push it in while rolling it up to get it into place. I do not want to go back so I am just living with the window the way it is. They did give me a $50 discount which was nice but I still paid $158 for a window that took four weeks to install that does not even work correctly.

Good Day Safelite, I spoke to Jasmine today and she has made this complaint good by sending $100.00 so I may use it for a detailer. I will detail the complaint below. I arrived about 20 minutes before my 1 pm appointment, at the 10th ave location in Great Falls, Montana. My truck was pulled into the shop at 1 pm. An older couple came in about 40 minutes after me and theirs was finished before mine! I think mine was finished and they didn't wanna pull the other customer's vehicle out while it was being worked on? Can't prove it, but I did physically see they had mine blocked in. Here's how things went afterwards, the lady tech backed my truck up out of the shop and parked it for her manager to do whatever, he parked my truck back into customer parking. I was waiting inside. She came in and said I'm all ready to go. She said a survey will be asked of me online and anything good I could say about the techs goes a long way down the road for them. Kind of "cringey" to me to be asking for a good review. Kind of the same thing UBER's drivers do. A good review doesn't require a tech asking for it. Anyway, when I got inside my truck, my rear view mirror was dangling from the inside roof. How does a tech back a truck up, out of a confined shop and not use the rear view mirror or more importantly not notice a rear view mirror dangling? Really astonishing and here's the best part, wait for it...The Manager who parked it did not notice either! Picture attached. I went back into the shop work area and asked the manager to take care of it, he did and apologized. I was pressed for time to make another appointment, so I did not mention the windows were not cleaned, "all of them as advertised on Safelite's website. Nor was my newly installed window, still with the plunger marks from the installation. Pictures attached. I'm at a loss for words at the moment with this one, at least civil words. And as advertised, no debris on the floor was vacuumed out. There was no glass to vacuum up, just dirt. I understand I'm not there to get a truck detailed but the windows and rear view mirror was a bit over the top. Pictures attached. Now, moving forward I'm going to post a Safelite review on Google Reviews. I will state what happened and recognize Jasmine's professional demeanor and making things right to get a detailer to do the job Safelite did not! Oh, I have a bit over 300,000 views on my Google Reviews! Not a lot I know but enough for people to notice... Picture attached. I'm not looking to get the Techs in trouble and I explained that to Jasmine that I learned a long time ago from an "Old Crusty Navy Chief Petty Officer", to find a positive in a negative situation to turn it around, to =  a positive outcome. Couple suggestions if I may and I mentioned it to Jasmine, 1. Develop a checklist for Safelite techs, similar to what Valvoline uses when I go in for an oil change. What one Safelite does in Montana should be the same for Florida or any other state and have the customer walk out with a tech to inspect with a checklist together and have the customer sign it. 2.  Get your employee's some better training, especially your manager at this particular location. An employee is only as good as their Better's direction and leadership. That goes for the manager's Better at corporate, and so on, so on up the corporate ladder. There's definitely a breakdown at the corporate level all the way down to the tech level, but hey, I'm not here to tell Safelite corporate executives how to do their job. Consider this advice, On the House, this time! It's my hope that some positives come from this complaint and Safelite makes adjustments. Best Of Luck...

We are on are way to Alaska from Oklahoma and yesterday a rock hit our windshield on the motorhome and chipped it. I called our insurance and they said that Safelite could not do mobile repairs at this time. We had an appointment for the following day. But this meant we would have to drive the motorhome to their location. The Insurance person said swing by and maybe they can fix for you today. We did that and let me tell you… Reese Broardbent was the best!! He went above and beyond to get our chip fixed so we wouldn’t have to return the next day. Safelite you are very lucky to have an employee like him. I never write review but felt compelled to let his company know what a fantastic employee Reese is!! Keep us the good work Reese

It was a night mare. Beware and stay away. My 73 year old mother took her vehicle in to have a tiny chip fixed. There were 3 kids working that looked about 16. They said to my mother you know that sometimes they run when we try to fix them. Well guess what, he broke her window because he was washing the chip and it was 90 out. He then said sorry you took that chance when you brought it to us and showed her the paper she signed that released them from any damage. Either he is a fortune teller or they were trying to scam a 73 year old lady into buying a new windshield. Stay away!!!

It is impossible to reach the staff at this location. Calling the local number automatically redirects to the national scheduling number. I did not want to schedule. I wanted to follow up with the employee at the location who I’d just been talking to. There was no option for doing that. UPDATE: re the owner's response, that solution is useless because that is the national contact page, and does not have an option to reach the person at the local location who would be the only person who could answer my question. Did you even read the review?

I had a cracked windshield and my insurance sent me to Safelite for a replacement window and calibration, after having my car for 5 hours and being told she didn't know when it would be done because Subaru's are hard and it was throwing codes she didn't know and no one was there to help her, I truly hope their calls are recorded so they can hear the technician blame Subaru, the insurance company and my impatience after 5 hours and not knowing when it would be done and telling me that I needed to work with her better after telling me that she didn't know how to calibrate my cars safety features with the new window. I finally got a call back and told my car was ready, I picked it up last night and this morning made an appointment with Subaru which will cost me 175 out of pocket to have my car checked and recalibrate because I do not trust the service I was given. I will also be notifying the insurance company and suggesting to them since Subaru's are so hard to work with that they should only be serviced by Subaru dealerships and not companies who don't know what they are doing.