Safelite AutoGlass

Unprofessional, slow, they over book appointments, time management is horrible. No point in making an appointment because your vehicle won't be brought back on time. Nonchalant personnel. Waiting room is as big as walk in closet with 4 chairs that only fit little children. I would not recommend this location. And for the cherry on top... they tried to charge me the wrong price by an extra $60... if I was not a person that dots his eyes and crosses his tees... I would have been upcharged,... even after speaking to the same person that gave me the quote. After asking why that made the price change.. Russ replied "I have no idea and I wouldn't worry about things like that... do I look bothered by it"... then the final price was somehow cheaper than quoted all of a sudden...... Run away.

Unfortunately on my trip back from VA a rock cracked my windshield and I was forced to get the entire thing replaced. I made my appointment online and used the $25 off promo code and spent about $450 to replace a 2015 Toyota Camry windshield (because I decided not to go through my insurance). When I arrived there was as no one at the desk BUT right away someone came from inside of the garage to let me know someone would be right with me and they were. I got in and out in about an hour and a half and the customer service while I waited was great! The employees all had their mask on and even had me laughing while I waited. I hope I won’t have to be back again BUT if I do I’ll definitely be back to this location.PositivePunctuality, Quality, Professionalism, ValueServicesAuto windshield replacement

BUYER BEWARE! Ordered and paid $855 for glass through their website. Went to appointment where they installed the wrong glass. Said they had to order new glass and in the meantime I had to drive with the wrong glass which is a safety hazard. Received call my glass was in, received text to authorize a $0.00 charge. On the way they ran my card without my knowledge for an additional $500+. A fee was included to remove the wrong glass THAT THEY INSTALLED! I asked the receptionist and he said they’d take care of it when he talks to the GM. I called once a month and got the same story- “need to talk to GM”. Today they said they can’t do anything and to call customer service. Safelite’s customer service number is a joke, no human ever answers so it’s apparent they don’t care about customers once they’ve taken their money. So I’m out my money and the worst part is they put is they didn’t even do it right because now my wipers hit the pillar on my car and make a dragging sound. I’m sure that’ll be great for the paint. /s. Go anywhere else but here! Support local businesses and wait the 2 weeks that it takes them to get your glass in.

We had a scheduled time for them to come out. Then they called the day of service and said they couldn't come out and that we would need to bring the car in because of "rain", the orignal time frame for them to come to us was before 3. They wanted us to come in at 4. We called back asking if we could bring it in sooner since our oringal time was between 12- 3 it was at this point the person said " if it's a time problem you can reschedule ". I feel they could have handled this differently considering it rained in my area just enough to get the ground wet which was hours before the scheduled time and then tried to make it sound like it was our fault for not timing it correctly. Maybe they had an off day or the person we spoke too was new. Either way we ended up going with a different windshield replacement company.

Horrible customer service. I had a scheduled appointment. The day of appointment I received call from tech in the morning we went over time of appointment 12-5. The appointment time came and went with no phone call from anyone regarding eta or they will not be able to make the scheduled appointment. I called Safelite unfortunately my called was routed to Justin in West Virginia and all he could tell me is what he can’t do. Rule #1 in customer service NEVER TELL THE CUSTOMER WHAT YOU CAN’T DO! Needless to say my phone rang at 5:43pm it was the Tech who did not leave a message. I then received an email from Safelite that my appointment is now rescheduled to Saturday. I do understand things happen but the lack of communication is not acceptable. My time is valuable. All ends well I ended up getting Same day service from a Black owned small business with impeccable customer service. Price difference I SAVED $257.00!!

My partner took his car in to get a windshield replacement and this place ended up affecting me. There is a fuse missing and there were two panels taken off and left in the engine. Whatever they did caused the windshield wipers to malfunction and there have been terrible storms lately. I was driving with my mother in the car and thankfully we were close to home because the windshield wipers malfunctioned and didn't work. I had to drive home without them as I didn't have a choice to leave the vehicle. The negligence of this establishment put myself and my family in danger. This is all after the day he dropped off his car for an 8 am appointment and not until 2 pm did they tell him it's not a "real" appointment, and they may not get to the car at all. I don't understand the point of telling someone to drop their car off for an appointment that doesn't exist. Do not go to this location and good luck to those who do.