Safelite AutoGlass

Appointment delayed after waiting for 3 weeks because they didn't have my glass. After one week delay, they still didn't have my glass and I drove there for my appointment anyways because no one called me. Used a promo code for my initial appointment, promo code was not transferred to the second appointment, so I would have had to pay an additional 80 dollars. I don't know what happened. I've used them before and they were fine, just expensive. Now I'm sitting in the lobby at speedy glass. Thanks for reading and good luck !

We have a Volvo that needed a warranty windshield, wanted to have it done local but always concerned about the sensors. Was assured they could. Picked it up to find out they could not. “Sorry”, was their response. Takes a month and a half now for the dealership to look at it. In addition to the mistake they just really didn’t care. “I don’t know what you want, I said sorry. Now you are just running me down.” Just avoid the place if you have an upper end vehicle. They will say what you want to hear to get the business. Lesson learned.

I had a small rock chip, low under the driver's side of the windshield, of my 2013 Lexus GL 350. It's not had a lot of miles put on it yest, so I'm trying really hard to keep it up, and in good shape. Hot and cold in Alaska can cause a chip to become a crack, easily. I actually scheduled, and then had to reschedule a couple days later. That is always a worry. Safelite, Fireweed Lane, Wasilla Alaska, did an excellent job, went ABOVE and beyond, to help fix a side molding on the windshield (which they did not have to do). My son in law put a wide piece of black duct tape on it, Safelite, actually took that off, used adhesive where the hooks were and told me the next windshield repair, if any, the molding could be replaced. He put a piece of purple tape on it, to let the adhesive cure, funny because purple is my favorite color. Just to be safe, beings the car is black, and I keep it clean, I'll have my son in law replace the purple with a wider black. 😊 The people, all of them were very knowledgeable, and friendly. Thanks folks, Happy Holidays season to you!

Install was fast. Dropped off at 8 AM and I got the call saying it was done around 1130 AM. Unfortunately they couldn't be bothered to remove the remaining masking tape from the rear window. It's like they got most of it off, it tore, and they were just like "meh good enough." They also couldn't be bothered to put my rear headrest back where they were when it was dropped off. My truck was also left in their parking lot after hours and completely unlocked. I paid over the phone and told them that the power locks were not working and it needed to be locked manually.

It had been a while since my last windshield repair, but I was blown away by how the technology with Safelite has advanced. The windshield on my 2022 Tacoma was completed in just about 2 hours, from drop-off to pick-up. No unsightly masking tape, no warnings against closing doors with the windows closed. This included a recalibration of Toyota anti-collision and lane departure technology located in the windshield. Pleasant and professional front desk and prompt service added to my satisfaction. And, no leaks! Highly recommended.

Not even 6 full days after install windshield explodes. There was not a car as far as the eye can see. They said looks like an impact can't help you. I just spent 600 dollars getting both my truck and my wife's cars windshield replaced. And it exploded. Got hit in the face with glass and have glass all over my truck and a hole in my windshield. Never should of let this horrible business install a new windshield. While I was here trying to get them to honor the warranty they broke another customers brand new cowling. Great service